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MB2-715 Microsoft Dynamics 365 customer engagement Online Deployment

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MB2-715 exam Dumps Source : Microsoft Dynamics 365 customer engagement Online Deployment

Test Code : MB2-715
Test appellation : Microsoft Dynamics 365 customer engagement Online Deployment
Vendor appellation : Microsoft
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Microsoft Microsoft Dynamics 365 customer

Dynamics 365 company vital boom exceeding Microsoft expectations | actual Questions and Pass4sure dumps

Dynamics 365 enterprise primary customer boom has exceeded Microsoft's expectations currently, with its consumer adds coming essentially from new client acquisition. Microsoft director of product marketing Errol Schoenfish recently up-to-date MSDW in an interview,  declaring:

through their measures, enterprise imperative is exceeding expectations for the fiscal yr, generally as a result of new customer acquisition. And in North the us it has a following that spans what you may cherish called more typical GP companions. They've brought business imperative to their practices and proceed to serve a broader community of customers for the intuition that, in many situations, they're already providing many Dynamics 365 workloads inclusive of Finance and Operations, consumer Engagement, and NAV on-premises before business imperative got here out.

Errol Schoenfish,  Microsoft

Microsoft too sees that utilization of enterprise faultfinding is evolving. at the beginning, clients cherish been concentrated on core capabilities. Now the team is seeing higher person counts and broader utilization.

The accustomed goes up each month, and they live alert of as consequence that larger person counts bring in greater complicated capabilities in areas dote manufacturing and operations. They too view in their telemetry where customers are spending time. Jobs capabilities cherish exploded as of late, and they will view that trajectory in additional tangled areas. additionally, we've considered that extra clients being introduced to present clients, which took off in past three months as valued clientele doing three to five user implementations add clients. it's been high-quality to see.

Microsoft's basically 200,000 Dynamics NAV, GP, and SL clients continue to live a comparatively untapped source of new enterprise faultfinding opportunities, he says.

there may live nevertheless a stupendous random for the arrogate customers to transition to a managed-via-Microsoft, full multi-tenant cloud solution. In closing brace months they cherish stepped up their portfolio of content material to champion companions carry that message to shoppers if it makes sense to try this. Many are taking us up on that.

but there are signs that company vital is gaining traction in that legacy Dynamics ERP house. whether it is Microsoft's sales and advertising substances or advances within the product's purposeful footprint, the composite of clients signing up for the cloud solution might start to shift. Lorna link, consulting manager at Microsoft companion Velosio reviews that over the final six months the crew's enterprise significant wins are evenly divided between latest Dynamics GP and SL migrations and new purchasers.

"We had tremendous [Business Central] October 2018 and April 2019 releases," link advised MSDW. those updates from Microsoft boosted pastime in the solution from each new and legacy Dynamics purchasers.

a different vital ingredient that hyperlink says her team has observed is the continued onboarding of ISV solutions for company primary. greater add-on solution alternatives in everyday areas dote warehousing, manufacturing, payroll, and HR will win over more legacy ERP users who are commonplace with, and to a degree are expecting, these alternatives. link, who labored within the GP channel just before company primary, defined:

Microsoft Dynamics 365 client Insights allows businesses to bring personalized client experiences | actual Questions and Pass4sure dumps

Microsoft these days introduced the common availability of Dynamics 365 consumer Insights. This new offering from Microsoft brings collectively customer facts to gain to present a unique view of valued clientele and derive knowing insights from them. it's going to empower marketing, earnings, and service specialists to bring brilliant one-on-one interactions with consumers. Dynamics 365 customer Insights will let you:

Get a holistic view of purchasers

  • connect your entire client statistics: herald transactional, observational, and behavioral records from prevalent statistics sources readily by means of leveraging prebuilt connectors
  • transform consumer records intelligently: Unify and standardize statistics to conform to the Microsoft universal statistics mannequin
  • Enrich customer profiles: build a richer, greater comprehensive view of your valued clientele by means of incorporating aggregated audience intelligence from Microsoft Graph
  • unlock insights and hold motion

  • Act and spark off: discover and create extreme cost segments to vigour business strategies and bring targeted messages and content material.
  • Spot tendencies and patterns: profit actionable insights with configurable metrics and KPIs
  • Predict client intent: merit suggestions on the subsequent most efficient action and call churn via leveraging AI and custom computer discovering algorithms.
  • Adapt and prolong

  • Take action: accommodate customized engagement with contextual customer insights infused without slow in business applications such as Dynamics 365 for sales, provider, and advertising or some other software the usage of affluent APIs
  • gain deeper insights: Leverage an out-of-the-field connector for Microsoft verve BI to customize dashboards and experiences that enable advised decision-making
  • construct customized apps: With Microsoft PowerApps, create custom company apps with embedded customer insights to empower everybody to your company
  • Automate customer-centric experiences and techniques: Setup workflows in keeping with consumer moves and alerts the employ of Microsoft circulation
  • rely on a productive and depended on platform

  • Get started rapidly: Optimize for time to charge with a comprehensive SaaS software and self-carrier taste developed on the Azure cloud platform
  • preserve control of your information: champion your business champion records privacy and GDPR compliance with commercial enterprise competent safety and constructed-in governance equipment
  • make investments with confidence: build your cherish faith in Microsoft’s talents and taste in world-category AI research, cloud, data and developer platform
  • It prices $1,500 per tenant/month. study more about this new service right here.

    Microsoft Dynamics 365 vs Salesforce: 2019 CRM comparison | actual Questions and Pass4sure dumps

    Salesforce has spent the final twenty years structure a $13 billion business, generally on the returned of a CRM application delivered as a cloud service. In its most fresh financial assistance, Salesforce forecasts it expects to achieve $16 billion in earnings next year, and in the next four years might live in a position to generate annual revenues within the compass of $26 to $28 billion.

    Given the universal expansion of the Salesforce offerings, it’s not transparent how lots of that multiply can live notably pushed with the aid of CRM. but international data Corp. (IDC) estimates that Salesforce has a 20 % share of a CRM market that continues to live the fastest growing sector of the business IT market.

    when it comes to capabilities, the Microsoft Dynamics 365 CRM application is very akin to the related Salesforce providing. however Microsoft received a a lot later start than Salesforce within the cloud. whereas Microsoft has received CRM share of late, it’s worth noting that Salesforce’s three nearest rivals mutually still account for only 20 p.c of the common market so Salesforce is still the highest quality CRM utility issuer in terms of market size. 

    Microsoft, long run, may characterize Salesforce’s most bold rival. however the momentum Salesforce already has will live certain that it may live a predominant CRM drive to live reckoned with well into the next decade.

    What are the Similarities & modifications between Microsoft Dynamics 365 and Salesforce?

    Dynamics vs Salesforce CRM 


    charge Salesforce Pricing

    Small enterprise necessities is $25/user/month (billed yearly), Lightning skilled $75/user/month, and Lightning enterprise $a hundred and fifty/user/month.

    Microsoft Dynamics 365 Pricing 

    The client engagement Plan, a full CRM suite, is $one hundred fifteen/user/month; the Unified alternatives plot is $a hundred ninety/consumer/month; the Dynamics 365 plot is $210/consumer/month.

    Microsoft expenses an improved monthly starting rate. however can permeate comparisons are closely based on the number of modules employed and by way of what kinds of clients. it is possible, for instance, to foster up with an implementation of Microsoft Dynamics 365 CRM that charges below a similar illustration of Salesforce. every organization may still cautiously reckon the whole permeate of both platform when sum of the points and capabilities they require are thoroughly loaded.

    Ease of Use

    each offerings handle initiatives similar to contact and account administration, territory administration, and revenue forecasting. but Salesforce has now not only invested closely in making certain its software constantly manifests on assorted endpoints. in addition, Salesforce has invested closely in an Einstein platform that enables conclusion clients to hold competencies of herbal language processing and simulated intelligence (AI) technologies to engage with its applications. Microsoft is additionally dedicated to investing in similar AI technologies, however as AI applies to CRM, Salesforce is considerably forward.


    regardless of some thing promises are made, neither Microsoft nor Salesforce gives a actual “out-of-the-field” application adventure. both purposes may still live carried out following a smartly-defined set of most effectual practices ideally overseen through a licensed advisor.


    Microsoft makes it possible to customize some aspects of its CRM, while making accessible a application evolution equipment to tackle greater tangled initiatives. Salesforce has made attainable a Lightning low-code evolution platform that will too live employed by means of each verve clients and skilled builders to customise its cloud applications to virtually any degree possible.


    The Microsoft Dynamics 365 CRM providing fits well within the context of the better Dynamics 365 platform, which offers connections to Microsoft power BI and PowerApps. Microsoft Dynamics 365 CRM is too a extra herbal extension of Microsoft office 365.

    In contrast, Salesforce has invested heavily in making certain its CRM cloud offering integrates with a wide variety of applications and, following its recent acquisition of Mulesoft, will greater tightly combine its CRM providing with an built-in platform-as-a-service (iPaaS) environment.

    customer help

    Salesforce and Microsoft cherish each invested closely in customer help. they cherish additionally each constructed huge confederate networks that provide consumers with a wide compass of assist alternatives.

    features & Add-ons 

    each Microsoft and Salesforce construct accessible a huge compass of complementary purposes by means of their respective app retailers. however Salesforce has an intensive set of complementary cloud purposes that address every thing from advertising to consumer service.

    related CRM assessment Articles  the way to construct a conclusion which is ultimate on your condition

    Microsoft Dynamics vs Salesforce CRM Comparison 

    Our counsel for tiny and Medium Sized groups (SMB) 

    while Salesforce naturally has some massive benefits in terms of capabilities, corporations will no longer easily live able to disregard Microsoft. in lots of circumstances, the basic device that smaller companies depend on to manage contacts is Microsoft Outlook. Migrating to Microsoft Dynamics 365 CRM can appear to live just dote the subsequent most sensible transition.

    Our recommendation if your company relies on other Microsoft products 

    Microsoft too offers a direction for integrating its CRM software with the leisure of the Microsoft Dynamics 365 ERP utility. ultimately, Microsoft additionally got LinkedIn, which provides a direction to integrating its CRM with one of the most widely employed companionable media networks, relied on by means of enterprise authorities.

    The CRM that the majority income teams prefer

    even so, there are many extra income teams that understand the way to navigate Salesforce functions. Getting sales teams to want to employ a CRM utility within the first plot isn't a straightforward assignment. Getting them to comprise an software they don’t already live alert of could live one problem too many.

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    Microsoft Dynamics 365 customer engagement Online Deployment

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    Upgrading big Microsoft Dynamics 365 Customer engagement on-prem deployments to online | actual questions and Pass4sure dumps

    Despite the fact that most of the communication that Microsoft does regarding Dynamics 365 Customer engagement focuses on the Online version, there is still quite a big share of customers still using on-premises versions of Dynamics CRM or D365CE. The reasons for this may vary. In some cases, it may live tied to regulatory compliance. Others perceive the security of the online service as less than that of a system hosted in your own data hub (a notion that definitely could and should live challenged). However, something too holding many customers back is the fact that they cherish big tangled implementations and they fright that upgrading will live too complicated, hold too much time, cost too much money, and live too risky.

    I was the solution architect behind an upgrade for a big CRM 2011 system directly to D365CE Online. It had a database of over 300 GB, more than 50 custom entities, some tables containing more 30 million records, more than 10 integrations, and over 100 reports. They started on May 1, 2017 and the organization was up and running in the online version by December 15, 2017. This article will briefly portray some of the takeaways from this project.

    Do not assume – know

    We started this project by being handed a pre-study recommending an upgrade to on-prem for three reasons:

  • The database was very large—over 300 GB
  • Over 100 reports
  • Many integrations
  • I Do not scare easily, so I started by asking some technically savvy people at Microsoft about the 300 GB database. It turned out that there were quite a few customers in D365CE Online with databases of this size. Yes, you must pay for the extra size, and yes, it does cost more than what you pay for a 1 TB personal OneDrive, but on the other hand, it is as SSD flush SQL database stored in at least two geographical locations plus short-term and long-term backup features and calculation costs included. So, in order to live fair, you must compare apples with apples. I too talked to the customer and they did not want to migrate sum of the data due to GDPR considerations.

    As for the reports, this can really live a problem. When I presented on this theme in a webinar once, I asked what the main intuition was for people not upgrading to the cloud, and the majority answered that it was due to tangled reports. However, I asked the customer about this and they answered that they only used a maximum of four reports. The reporting functionality has extended a lot over time and now includes Power BI and more. I thought it material to quiz about what these four reports were. It turned out that they didn't cherish to live reports at all. When they understood the actual business requirement, they saw that one of them turned out to live solvable by just creating a view and putting this view and entity in a Modular App for a specific user group. The customer was excited and they said, "It is much better! Now they can view it actual time!". Previously, someone had emailed the users the PDF export of the report. While this may not live a universal solution, Do try to understand what the business really needs and drill into this and solve it at its root. Often it doesn't cherish to live a report. Common solutions to replacing a tangled SQL report include:

  • Precalculate in Dynamics
  • Report with SSRS and FetchXML data source
  • Use a view
  • Use a chart
  • Export data to Azure SQL with Data Export Service, aggregate, view with Power BI or similar
  • Use document templates for Word or outstrip or even Document Core Pack from to create more document-based reports
  • The last issue that was build forward as a main intuition for not going to the cloud was that there were many integrations. I challenged this by epigram that there generally was no problem integrating with D365CE Online compared to on-prem. There are some particulars dote throttling limitations that exigency to live considered, but these are quite steep (60,000 API calls every five minutes). Using the Data Export Service and doing parts of the reading from the Azure SQL database can too live both faster and a advantageous way to offload the API a bit. In this case, they were upgrading from CRM 2011 so they had to revise sum the code anyway and hence the added overhead to cleave it online was not too large.

    Approaching the challenge

    As for the universal strategy used, I cherish adopted a strategy I call 1:1 upgrade. I picked it up from the gurus Joel Lindstrom and Scott Sewell during one of their sessions on upgrades at the CRM User Group Summit. Essentially, it means when upgrading you should not try to fix things, just try to upgrade. I dote to construct the analogy with refurbishing a house. If you are redoing the kitchen, focus on that, don't start doing the bathroom and bedrooms too.

    In concrete steps, the 1:1 method was realized in the following ways:

  • Export the solution from CRM 2011
  • Strip out code and reports
  • Upgrade the solution to Dynamics 365 (8.2) via Dynamics CRM 2013 OnPrem (latest version)
  • Revise forms and other UI logic for 8.2
  • Upgrade code, component by component, and add back into the solution
  • Upgrade integrations, installed in a new hosting environment
  • Migration – as soon as 8.2 solution became fixated from a data model perspective, the migration could live started
  • Test, test, test – and of course fix based on testing
  • What is necessary to know is that since the time of this implementation, Microsoft has launched the Dynamics FastTrack program to assist stirring a database, by stirring the entire database, including customizations to the online system. This is an entirely different procedure, by no means a "next-next-finish" solution, especially for a tangled deployment such as this.

    Key project decisions

    Dynamics 365 online deployment — MB2–715 study notes | actual questions and Pass4sure dumps

    You cannot create a solution with Microsoft Dynamics 365 if you don’t understand it. #HoskCodeWisdom

    The goal of Dynamics certifications is to broaden your knowledge, learn how new features travail and merit a certification to prove you know it — and that’s useful to you and employers.

    The benefits of Dynamics certifications are discussed in my posts below:

    How to prepare

    First of all, understand what you will live tested on and read the certification criteria:

    Microsoft Dynamics 365 customer engagement Online Deployment certification criteria

    These are the main areas:

  • Create a Customer Organizational Structure (25% — 30%)
  • Administer the Microsoft Dynamics 365 Environment (25% — 30%)
  • Integrate Microsoft Dynamics with Other Applications (20% — 25%)
  • Manage Microsoft Outlook and Mobile Environments (25% — 30%)
  • Look at the details under these because they will comprise parts of the Dynamics 365 you don’t cherish taste with. This article explains why you might not cherish taste with certain areas of Dynamics 365.

    Certification process

    I cherish been getting Dynamics certificates since Microsoft Dynamics CRM 4 and I employ the selfsame proven steps:

    · Watch the Dynamics learning portal videos for the certification for the functionality I don’t know (and sometimes watch them for a refresh).

    · Whilst watching the videos I will construct study notes. I believe in energetic reading/watching; otherwise I can’t expose if the information is sinking in or bouncing off.

    · For functionality I haven’t used before I create a visitation in Dynamics 365 and play with the functionality. Using the functionality is the best teacher.

    · I construct notes on the limitations of functionality and absolutes because these are the things Microsoft likes to test you on. It’s too facile to read these notes and build them into a quiz to enable you to test your knowledge.

    Source of information

  • Dynamics learning portal self-paced learning — 81071: Deployment in Microsoft Dynamics 365
  • Neil Parkhurst MB2–715 revision guide
  • Get yourself a Microsoft Dynamics 365 trial
  • Read and learn the study notes below and makes some notes of your own
  • Hosk study notes

    Please note these were made in 2017 and some things could cherish moved on…

    · blog post with a few details on Dynamics 365 instance management

  • There are two types of Instances: Production Instances and Non- production Instances.
  • Sandbox instance can live build in Administration Mode and System Administrator and System Customizer role can mark in to the instance
  • While Copying instance, target instance can live a Sandbox or Preview instance; not a Production instance.
  • When an instance is copied, target instance will live deleted and replaced with copy Source instances data, customizations.
  • Global administrator can copy sum available instances. But Dynamics 365 system administrator can copy instance for which they cherish system administrator role.
  • Notifications are sent to administrators or any additional recipients configured when 80 % for storage limit is reached. If storage limit is reached no new records can live created. Here then data needs to live removed and/ or additional storage needs to live purchased
  • Full Copy includes sum application data, user, customizations from the source instances and is suitable for UAT, upgrade testing, preview in Production (TAP/EA) and training.
  • Minimal copy includes users, customizations and is suitable for iterative team deployment, Partner/ ISV Solutions and Proof of Concepts.
  • System backups occur daily.
  • System backups are retained up to three days. Check your expiration date.
  • System backups Do not signify against your storage limits.
  • You can back up Production and Sandbox instances.
  • You can only restore to a Sandbox instance. To restore to a Production instance, first switch it to a Sandbox instance.
  • Only CRM Online 2016 Update 1 or later versions are supported for backup.
  • On-demand backups are retained for up to three days. Check your expiration date
  • The instance remains available while being backed up.
  • The instance remains unavailable while being restored.
  • Copied instances are copied to the selfsame region as the source instance.
  • Instances that are reset are reset to the current region.
  • Preview Instances Do not consume any of the storage quota purchased for Production and Sandbox instances.
  • A tenant can comprise up to 50 Dynamics 365 (online) production instances and up to 75 non-production (Sandbox) instances.
  • Each instance within the tenant receives its own SQL database.
  • Dynamics 365 data is not shared across instances.
  • Storage is shared across the primary instance and any additional instances.
  • All instances for a unique customer tenant will live set up in the geography where they initially signed up for their account. Storage consumption is totalled and tracked across sum the instances attached to a customer tenant.
  • You can set up separate security groups for sum instances.
  • A licensed Dynamics 365 (online) user can potentially access sum the Dynamics 365 (online) instances associated with the tenant. Access is controlled by instance security group membership.
  • You can purchase additional instances through the Additional Instance Add-On. Additional instances can live added only to “paid” subscriptions — not trials or Internal employ Rights (IUR). If you purchased your Dynamics 365 (online) subscription through Volume Licensing, you must fade through your big Account Reseller (LAR) to purchase the additional instance.
  • You can’t merge existing trials or subscriptions onto an additional instance; instead, you will exigency to cleave your data and customizations.
  • User accounts, identities, security groups, subscriptions, licenses, and storage cannot live shared among tenants. sum tenants can cherish multiple instances associated with each specific tenant. Dynamics 365 data is not shared across instances or tenants.
  • Your instance will not live updated unless you certify it. This means your organization will fade without the latest features and functionality until you explicitly give approval for the update to happen. maintain in mind, they Do cherish an update policy that will construct some updates mandatory, with no approval required.
  • At any given point a customer must live on the current version (n) or a version prior (n-1). For example, if you are on CRM Online 2016 Update (n-2) and chose not to hold the available CRM Online 2016 Update 1 (n-1), then you would exigency to hold December 2016 update for Dynamics 365 (online) (n) as a mandatory update.
  • Twice per Year new features become available through customer-driven updates in the Microsoft Dynamics 365 instance.
  • Office 365 admin centre to add/remove users
  • Best practise is to construct the user change their password when they login
  • You add the user in Office 365 admin centre but you then must log into Dynamics 365 and give them a security role
  • Authentication is having a licence and office 365 user
  • Authorisation is having a security role
  • Removing the Dynamics 365 license makes the user disabled
  • Role assignment will remain the selfsame for a disabled user.
  • Non-interactive users are for service accounts/integration
  • You can cherish 5 non-interactive accounts
  • Non- interactive users can live used for programmatic access
  • Non-interactive users don’t consume a licence
  • Global Administrator — access office 365 admin centre
  • Administrative roles don’t employ licences
  • Administrative roles can’t view any Sales, Marketing or service records
  • Administrative role is set to Administrative on user settings
  • To reduce administration, it’s recommended you setup federation because you must cherish an office 365 user. Synchronise your AD with Azure AD
  • A global administrator will, by default, too cherish systems administration privileges in Dynamics 365
  • Global administrator can access Dynamics 365 without a license but they cannot view any records without a Dynamics 365 license in read-write mode
  • Global Administrators are the only people who can apportion other admin roles
  • You can apportion alternative email addresses
  • Customized Administrator roles
  • · Billing Administrator

    · Dynamics 365 service administrator

    · Exchange administrator

    · Password administrator

    · Skype for business administrator

    · Power BI service administrator

    · Service administrator

    · SharePoint administrator

    · User management administrator


  • Dynamics 365 is available in two editions. business and Enterprise. — not any more but the exam might not live updated
  • Enterprise is aimed at customers with more than 250 users
  • Enterprise can comprise operations and finance
  • Enterprise has dual rights which means you merit a free on-premise licence with your on-line licence
  • Business edition is aimed at companies with 10–250 users
  • Dynamics 365 is based on named users — e.g the license is assigned to a Office 365 user
  • Enterprise edition application licenses are often $95 each. Whilst the customer engagement plan, giving access to sum of the engagement apps is $115 per user per month
  • The Dynamics 365 plot license, giving total access to sum of customer engagement and operations is currently $210. Whilst the Unified Operations plot is $190.
  • Business edition, full users are $40 per employ per month. And a business edition team member license is $5 per user per month.
  • One sandbox and one production instance are provided with your first purchase of a Dynamics 365 license.
  • Additional sandboxes cost $90ish per month
  • Portal

  • One portal is included with any Dynamics 365 Customer engagement plot subscription, per tenant, shared across sum Customer engagement Application
  • Each portal may only live associated with one instance
  • Instances

  • Tenant — an account created in Microsoft Online services
  • One tenant > many instances
  • Each instance is deployed to a separate SQL database
  • Different instances can live used for different tasks — test, dev, training, etc
  • Security group — what users can access what instances. g. you could cherish a developers security group, with access to the evolution instances
  • Two Instances types
  • · Production instances

    · Non-production instances — Sandbox

  • Production and sandbox instances are purchased as addons for a subscription
  • Trials cannot purchase add-ons
  • All instances cherish names and unique url
  • Instances are managed in the Dynamics 365 admin centre
  • Sandbox instances cherish actions not available on production instances such as
  • · Switch (change from production to sandbox or sandbox to production)

    · Reset

    · Delete

    · Copy

  • An admin can switch between product to sandbox and sandbox to production.
  • You can only switch instances if you cherish paid for the different types
  • Production instances cannot live reset
  • When an instance is reset, it’s deleted and created as a new instance
  • Sandbox instance can live moved to Administration mode
  • Administration mode, limits access to administrators and customizers
  • Administration mode stops back group operations such as Async services and workflows
  • All the storage is shared between sum instances
  • A full copy, Copies an instance copies Data, users and customisations
  • Minimal copy only copies users and customisations
  • When copying reckon how much data you cherish available and cost
  • You might not want developer users to view production data — be careful
  • You can only copy instances to a sandbox instance
  • You can copy from production or a sandbox instance
  • A tenant can comprise 50 production instances and 75 non-production instances
  • Each tenant is bound to the selfsame region
  • You can quiz Microsoft to create instances in different regions
  • You can only copy between instances in the selfsame region
  • You can cherish multiple tenants, you cannot share anything between tenants
  • Each tenant is linked to a separate energetic directory
  • You can enable Admin mode (Administrative Access) and only users with Administrator or System customizer security roles can mark in.
  • Administrative access will disable Asnc jobs such as Workflows, async plugins, service side sync)
  • You can only enable Admin mode on sandbox instances
  • You can switch a production instance to a sandbox instance
  • You can delete a sandbox instance
  • You cannot delete a production instance
  • You can reset a sandbox instance
  • You cannot reset a production instance
  • Resetting an instance wipes it clean, removes customisations, data, users, everything
  • You can copy an instance to a Sandbox instance
  • You cannot copy sandbox to production or production to production
  • The maximum data you can copy is 100 GB
  • Full copy copies customisation, data and users
  • Minimal copy copies customisations and users but not data
  • Reset an instance, deletes it and recreates it. This is useful to set the sandbox to a different version, free up storage space, delete the data
  • Storage

  • Storage is shared between sum instances
  • If storage capacity is reached, new records cannot live created
  • Storage is connected to a subscription not an instance
  • You merit a warning when 80 percent of storage is reached
  • You can add more email recipients to the notification list (e.g. partners)
  • You cannot reset a production instance
  • A new subscription will provide 10Gb of storage, a free sandbox instance, free portal
  • an additional 5Gb will live granted for each 20 full licenses purchased
  • You can view your Microsoft Dynamics licenses within the licenses option under billing in Office 365 admin
  • There is a limit of 30 TB
  • Dynamics 365 has a limit of 300 custom entities
  • default a Dynamics 365 Customer engagement subscription will provide 10Gb of storage. Then an additional 5Gb of storage is automatically added for every 20 full users. (Team member licenses Do not contribute to this increase.)
  • The amount of extra “free” storage is capped at 30Gb.
  • Additional storage can live purchased in 1Gb chunks. Up to a maximum of 5Tb of extra storage.
  • Updates

  • Updates become available twice a year
  • CDU — Customer driven update
  • You can skip one update but you cannot skip 2 in a row
  • The next update will live mandatory if you skip one
  • Patches will live released between major releases
  • Update emails are sent prior, during and after the update
  • Updates exigency to approved for each instance
  • Your instance won’t live updated without your approval. Unless the update is mandatory where it will live updated without approval (e.g. you must hold 1 update per year)
  • You must live a Dynamics 365 System administrator to certify an update
  • When an update is approved, you can reschedule it as long as it hasn’t started
  • When an update has started the reschedule option will no longer live available
  • Four stages of an update
  • · Queue (Not Started)

    · Backup

    · Restore

    · Database Upgrade


  • You merit notifications for
  • · Service outages

    · 80% storage limit reached

    · Potential upgrades

    SharePoint — Document management

  • SharePoint can store documents outside of Dynamics 365 and is a way to save space in Dynamics 365
  • SharePoint is server to server integration
  • All combinations of Dynamics 365 online/on premise and SharePoint online/on premise are supported
  • Microsoft OneDrive

  • 1TB of cloud space provided
  • You can share documents on OneDrive to provide a more private method of sharing, instead of the public SharePoint
  • You exigency SharePoint integration for OneDrive to work
  • You must live assigned an Office 365 licence
  • Dynamics 365 on Premise or on line
  • You must enable OneDrive for business in System settings
  • There is a security privileges called OneDrive for Business, found in in core records à motley privileges
  • Microsoft OneNote

  • OneNote is used to capture notes
  • OneNote integrates with Dynamics 365 and On premise
  • OneNote notebooks are stored in a SharePoint site
  • SharePoint integration must live enabled
  • You enable OneNote integration at an entity level
  • For enabled entities OneNote notebook will show on the activity wall, after Notes
  • Microsoft Skype/Skype for business

  • You can configure which skype is used
  • It can automatically open when you click on a phone number
  • Office 365 groups

  • Shared workspaces for people to collaborate
  • It allows collaboration with Dynamics 365 and Office 365 users (who don’t cherish Dynamics 365 licences)
  • You exigency an Exchange Mailbox for each user that will employ Office 365
  • SharePoint integration must live enabled for Office 365 Group users to view documents
  • Office Delve uses Machine learning to search sum data (but not data held in Dynamics 365)
  • Delve can live shown in the Dynamics 365 as a dashboard
  • Delve dashboard cannot live shown on Dynamics 365 on premise
  • Dynamics 365 Apps

  • Apps allow you to edit the site map to only note certain entities, regardless of security role
  • Apps can live enabled/disabled for one or more security roles
  • Each App has its own URL
  • The apps suffix will travail in the url
  • Users can navigate to the app from the menu
  • Apps only travail in the web client
  • Apps can modulise the UI and provide a filtered view
  • Apps is another solution enabled entity
  • Apps can used Dashboards, Forms and views and Charts and business process functions
  • App validation warns users on missing dependencies during app creation
  • App has a sitemap designer, which can live used by non-admin users
  • App Source allows you to find apps
  • Apps can add Site Map, Dashboards, business process flows, entities (forms, views, charts)
  • Powerapps

  • PowerApps allow you to create no code apps
  • PowerApps can live built from templates
  • PowerApps can shun in a web browser or mobile device (IOS, Android, Windows phones/tablets.)
  • To employ PowerApps you exigency Office 365 or Dynamics 365 licence
  • You can access PowerApps from the app selector in Office 365
  • Powerapps is free of Office 365 and Dynamics 365 users
  • 2 Paid plans for PowerApps
  • Free PowerApps cannot employ the common Data Service
  • 1 paid plot can employ the common data service
  • 2 paid plot can model your data using common data service and enterprise grade admin
  • You can connect powerapps with 90 plus different services
  • You don’t write code but can employ outstrip dote formulas
  • You can link PowerApps with Flow
  • Outlook integration

  • Dynamics 365 for outlook is installed on a user’s computer
  • You can track emails, appointments, contacts and tasks
  • Dynamics 365 for outlook allows you to travail offline
  • Dynamics 365 for outlook supports 32 and 64 bit
  • Dynamics 365 for outlook works with Windows 7, 7 SP1, 8, 8.1, 10
  • Dynamics 365 for outlook works with Windows server 2012 and 2012 R2
  • Deploying can live done manually, command line, group policy, remote desktop, Microsoft System hub configuration manager
  • To track emails, the outlook email address must match the users email address in Dynamics 365
  • You can add multiple instances visible in Outlook
  • Only one instance can live a syncing instance
  • Offline data is stored on a local Microsoft SQL server express database
  • The offline data filters controls what data is downloaded to the users computer
  • You cannot add new domain or custom domain to the synchronisation settings
  • Dynamics 365 app for outlook
  • Dynamics 365 apps works online not on each users machine
  • You can track meetings and appointments not just emails
  • Dynamics 365 email templates can live used in the Dynamics 365 app for outlook
  • Dynamics 365 doesn’t cherish built in email functionality
  • Server side sync, integrates Exchange and Dynamics 365
  • Server side sync doesn’t exigency Outlook to live running
  • Server side sync talks direction with exchange and Dynamics 365
  • Incoming — None, Microsoft Dynamics 365 for Office outlook, Server side sync or email router or forward mailbox
  • Outgoing none, Microsoft Dynamics 365 for Office outlook, Server side sync
  • Folder flush tracking will automatically track emails when they are moved to certain folders
  • You can link Exchange rules to cleave emails into folders and linked with Folder flush tracking
  • A limit of 25 rules/folders
  • You create folder tracking rules
  • Mobile Apps

  • Dynamics 365 for phones — uses the selfsame forms as web applications
  • Dynamics 365 for phones — CRM onlines 2015 updates 1, CRM 2016 on premises
  • Dynamics 365 for phones express — CRM 2013 on prem, on line
  • Dynamics 365 for tablets — CRM 2013 online and on premise
  • Mobile apps are free for licenced users
  • Go to a configuration and click a domain to set if a domain is visible on the phone
  • Forms are used for both web app and mobile
  • Entity metadata has a checkbox — enable for mobile
  • · Read only in mobile

    · Enable for mobile offline

  • 2 Security privilege restrict access Dynamics 365 for mobile and Dynamics 365 for phones express
  • Mobile security privileges are found in the business management section
  • All custom entities can live enabled for sum mobile apps
  • Dynamics 365 for phones and tablets can construct entities read only
  • Some system entities cannot live enabled
  • Tabs, sections and fields can live hidden from Dynamics 365 for phones
  • You cannot conceal components (fields, sections, tabs) for Dynamics 365 for tablets
  • You can conceal components for Phones but not tablets
  • Multiple dashboards can live enabled for Dynamics 365 for phones and Dynamics 365 for tablets
  • System or user dashboards can live enabled for phones and tablets
  • There is a dashboard property called Enable for mobile
  • You can only enable offline sync in a production instance
  • You exigency 5+ professional licences or 1 enterprise license
  • You exigency to create mobile offline profile, which defines what data is taken offline
  • You can define data to live download as My data, Teams data or business units data
  • You exigency to add users to a mobile profile and publish it
  • You can select to set Synchronization conflicts

  • Microsoft 365 Government adds Teams, Power Platform, and Dynamics 365 Customer engagement | actual questions and Pass4sure dumps

    Microsoft is expanding the compass of cloud-based features it offers to government customers, allowing them to tap into many of the selfsame services used by its business clients.

    Public agencies are a growing customer basis that the company targets with its Microsoft 365 Government platform. Now these customers will cherish access to Microsoft’s Teams, Power Platform, and Dynamics 365 Customer engagement and an enhanced set of mobile and security tools.

    “Our government agencies cherish a unique chance to deliver massive impact on the lives of U.S. citizens — an impact that can live accelerated and emboldened by technology innovation,” wrote Toni Townes-Whitley, president of Microsoft’s U.S. Regulated Industries division, in a blog post. “However, these selfsame agencies are challenged to modernize and maintain pace with the changing technology landscape, while simultaneously reducing costs, protecting data, and meeting stringent compliance regulations.”

    While the government has been painfully late to modernize and cleave services online, the sector has nonetheless become a hotly contested battleground for cloud giants such as Microsoft, Amazon, Google, and Oracle. These companies wrangle that embracing the cloud could construct operations more efficient while delivering services to the public faster and more reliably.

    To enhance its own appeal, Microsoft 365 Government now offers Teams, which launched for enterprise users back in 2017. This Office 365 chat-based collaboration utensil competes with Google’s Hangouts Chat, Facebook’s Workplace, and Slack.

    The company is too introducing Microsoft Power Platform and Dynamics 365 Customer engagement for Government. Basically, the two products are designed to give government agencies the selfsame kind of business analytics and intelligence tools that businesses widely employ to understand their users and improve services.

    In addition, Microsoft said government agencies using its Office 365 Threat Intelligence in GCC will cherish new automation features designed to mitigate embattled public IT workers fight back against growing cyberattacks. Microsoft too highlighted the fact that it had updated the architecture of its mobile Outlook services to construct them more secure.

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    Veritas [33 Certification Exam(s) ]
    Vmware [58 Certification Exam(s) ]
    Wonderlic [2 Certification Exam(s) ]
    Worldatwork [2 Certification Exam(s) ]
    XML-Master [3 Certification Exam(s) ]
    Zend [6 Certification Exam(s) ]

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