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MB2-708 Microsoft Dynamics CRM Installation

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MB2-708 exam Dumps Source : Microsoft Dynamics CRM Installation

Test Code : MB2-708
Test designation : Microsoft Dynamics CRM Installation
Vendor designation : Microsoft
free pdf : 90 true Questions

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Microsoft Microsoft Dynamics CRM Installation

Dont depend on Microsoft Dynamics GP's Secondary Controls | killexams.com true Questions and Pass4sure dumps

throughout my time as a expert, and at the selfsame time as a controller, I’d lengthy been a fan of creating reporting as extensively attainable as viable. This covered granting users vast entry to records, with Payroll as an obtrusive exception. The merits to self-service reporting, dashboards, and analytics are so superb, I believed, that limiting the means to report on enterprise data felt relish limiting the company’s abilities.


what's the enchantment of Microsoft Dynamics CRM 4.0? | killexams.com true Questions and Pass4sure dumps

Linda Leung talks with Marc Wolenik and Rajya Vardhan Bhaiya, authors of >Microsoft Dynamics CRM 4 Integration Unleashed, about Microsoft Dynamics CRM, its appeal to shoppers, and the route it stacks up against the competition. From the writer of 

it's likely tricky to learn a enterprise, giant or small, that does not exhaust Microsoft software. whether it exist Microsoft's office productiveness suite or the alternate mail platform, Microsoft's application looks ubiquitous. but Microsoft isn't very nearly own productiveness products. It additionally has a set of enterprise purposes for enterprise useful resource planning (ERP) and client relationship management (CRM). Dynamics CRM four is Microsoft's flagship CRM product this is seeing rigid competitors from standalone CRM items from companies akin to Salesforce.com. Microsoft in early 2008 moved to further prolong the attraction of Dynamics CRM 4 with the aid of releasing a hosted edition for customers that don't need to maneuver an on-premises product. In November 2009, Microsoft launched an aggressive initiative aimed at luring Salesforce.com consumers away.

Microsoft Dynamics CRM 4 Integration Unleashed written through Marc J. Wolenik and Rajya Vardhan Bhaiya, gifts confirmed thoughts, most efficient practices, and example code for going far past the out-of-the-field capabilities of Dynamics CRM four. The authors provide a step-by route of-step steer to integrating Dynamics CRM with SharePoint, office Communicator, PerformancePoint, BizTalk, Silverlight, and different tools.

Wolenik, MCP, PMP and MBS CRM certified skilled, is the proprietor of Webfortis, a consulting enterprise based mostly in Northern California. Webfortis specializes in solutions around Dynamics CRM and is a Microsoft Gold licensed companion. Bhaiya, based in San Francisco, Calif., is an IT options Architect with extensive journey helping tremendous-scale Fortune 500 functions that exhaust and combine Microsoft Dynamics CRM, SharePoint, and PerformancePoint.

I spoke with Wolenik and Bhaiya to focus on Dynamics CRM, its appeal to consumers, and the route it stacks up towards the competitors.

Linda Leung: Why should shoppers agree with Microsoft for his or her commercial enterprise utility needs?

Marc Wolenik: if you trust Microsoft Servers and virtualization alternate options, Microsoft already serves the enterprise zone with their utility. commerce ERP and CRM is an additional providing that Microsoft has been providing for over five years now. The erudition to the usage of Microsoft for ERP and CRM throughout the commerce is that the utility is supported by using current infrastructure, know-how and talent units. developed on .net expertise, latest customers can conveniently prolong their application across the commerce — whatever that isn't totality the time an alternative with rivals.

Rajya Vardhan Bhaiya: Microsoft utility provides a scalable and integrated gadget platform. The platform has capabilities to combine with applications across a considerable number of structures and functions.

LL: Why should customers choose Dynamics CRM 4 compared to Salesforce.com or other established CRM structures?

MW: first of all, Microsoft Dynamics CRM 4.0 IS an established CRM platform. Designed from the floor-up on .web expertise, it has been being for over 5 years, and has over 1,000,000 individuals the exhaust of it. Secondly, Microsoft Dynamics CRM is a a worthy deal more than just "consumer" relationship management. The xRM initiatives that can exist institute (whereby the "x" is the leisure administration), permit companies to exhaust Microsoft Dynamics CRM for more than simply customer administration and they esteem seen businesses consolidate many LOB (line of enterprise) applications onto the one platform.

extra causes to choose Microsoft Dynamics CRM 4.0 consist of:

  • The "power of option" whereby consumers can start within the cloud on a hosted solution after which trail that reply to their in-house servers if they want.
  • conveniently extended platform and technology built on .internet.
  • Single pricing for totality performance.
  • RB: Microsoft Dynamics offers a customizable and agile basis that can likewise exist configured to the company system for plenty of businesses across totality industries. The bigger-conclusion services from Salesforce.com or different companies provide configuration. however Microsoft Dynamics enables that on every version.

    here's a minute listing of aspects which are advanced in Dynamics:

  • Dynamics CRM has indigenous integration with Outlook and other office customer items.
  • all of the data is kept in a dedicated database, which makes backup and healing simpler.
  • reckoning on the edition of the competing items, the arduous is entitled to distinctive points (activity, campaign, advertising and marketing Lists, Leads, items, Workflow, advert-hoc reporting, and extra). In Dynamics CRM, totality of the CRM elements are a fraction of the common installation.
  • LL: Microsoft rolled out an on-demand version of CRM four.0 in early 2008. Did this support to enhance cognizance and hobby available in the market for Microsoft CRM?

    MW: completely. clients are more and more drawn to cloud or on-demand software. The undeniable fact that Microsoft provided this, followed via SharePoint, exchange and now office as a hosted carrier suggests that the product is age sufficient to exist obtainable on-demand.

    RB: yes, this expanded awareness and americans had been more comfy to esteem faith this application as "business competent." people esteem a perception that if something can race in a hosted/cloud ambiance, it's able to scale to the optimum degree. Smaller agencies are when you reckon that this as the fundamental CRM equipment. This change is sprouting interests in medium dimension corporations to change to MS Dynamics CRM.

    LL: what is the technique that shoppers may still trail through to manufacture a determination whether to pick out on-premises or on-demand CRM?

    MW: customarily this determination technique is made based on a know-how determination — i.e. even if or not the infrastructure is in region to steer an implementation. extra issues consist of "rent or buy" decisions (there's always a wreck-even factor at simply below three years), and want (or lack) to combine the equipment.

    RB: The corporation will deserve to stability the can pervade of holding the servers vs. the can pervade of the network connectivity required for a hosted answer. it is suggested to esteem redundant network connections, in order that there's a backup connection for the valued clientele to manufacture exhaust of the hosted answer.

    If an organization has offices throughout the globe they are going to should esteem adequate network connections between the clients and the servers.

    community connectivity is the principal thing making a option on component between a hosted vs. non hosted answer.

    other things to reckon are the mixing required with different systems. as an instance does the statistics need to synchronize with the backend tackle continually?

    LL: Integrating CRM with key Microsoft collaboration software reminiscent of Outlook and SharePoint is a key requirement of many consumers. however established CRM providers, corresponding to Salesforce.com, were presenting as abysmal an integration to Microsoft for ages. How does Microsoft compete privilege here?

    MW: i'd query the component about "deep" integration for a brace of factors. It is privilege that competitors esteem integration features youngsters it is unlikely that any one can attain it as smartly or as abysmal as Microsoft. for those who seem on the indigenous Outlook integration choices for instance, you are going to no longer learn the leisure equal to that stage of integration.

    RB: Microsoft Dynamics CRM gives indigenous integration to Outlook and to other analytical tackle relish transcend and access. other CRM suppliers constantly require either a developer-level entry, or always esteem an additional pervade associated with the process.

    additionally, for the reason that totality items are from Microsoft, they esteem got an help roadmap which will exist certain upgrades and long race steadiness.

    LL: nonetheless, one of the most average boundaries of hosted application is that shoppers must travail tough to integrate the utility with different enterprise systems, comparable to ERP, since the on-demand apps regularly don't readily assist the APIs of these applications. How can valued clientele overcome this?

    MW: Hosted utility has an inherent problem with integration as a result of the nature of ERP gadget — i.e. they mind to exist on-premise. on account of this, most agencies are performing a multi-platform integration whereby the ERP is hosted in the community and the CRM is hosted and therefore there will likewise exist challenges with the availability, pace and reliability of the programs. Microsoft Dynamics CRM overcomes this pickle by means of permitting you to function an integration in a hosted ambiance, and if required carry the information in-condo/on-premise.

    RB: In a hosted CRM, that you may race a synchronization utility on the identical network as the ERP gadget, on the route to talk with Microsoft Dynamics CRM's internet services. totality internet functions are on the identical network port as the internet web site, which makes the combination seamless.

    LL: although you utilize APIs to integrate hosted apps with current commercial enterprise application, how robust is that integration?

    MW: reckoning on the mixing expertise you effect into effect, the integration can likewise exist very robust. we've three chapters on Scribe integration in their bespeak and this software has complete redundancy built in. here is measure now not just for a hosted application, but for an on-premise integration.

    RB: APIs are the favorite manner for integration; this interface enables an abstraction layer between the data structure and the commerce processes. When the exhaust of the APIs, the device can/will invoke any workflows associated with that object. this will permit totality enterprise tactics to exist accomplished accurately, as a consequence offering a suited and consistent CRM equipment.

    LL: Some observers whisper that a pickle of CRM utility is that it does not offer the complete spectrum of relationship administration, corresponding to transaction management. How should still shoppers exist sure their CRM techniques supply every exiguous thing they deserve to race their business?

    MW: this is absolutely unfaithful with admiration to Microsoft Dynamics CRM. Leveraging xRM, corporations can grasp competencies of any sort of management, including transactions. we've viewed implementations including economic, grant, pupil, supplier and investment management simply to identify a number of.

    RB: customarily, totality transactions are managed during the ERP gadget, so it is suggested to status the transaction management entities into examine-most effectual mode, and create a one-manner sync between the ERP tackle and the CRM system. This structure will supply better visibility to the statistics.

    LL: Microsoft is getting fairly aggressive in its advertising and marketing of on-demand CRM 4.0. In November 2009, the commerce offered purchasers six months' entry to CRM four.0 at no cost if they signed a 12-month contract. is that this variety of initiative elegant to consumers? How may still shoppers grasp competencies of those and any retaliatory moves by route of opponents?

    MW: smartly, this offering is barely obtainable when you are an present consumer of competing application — equivalent to Salesforce.com. original customers esteem been provided the utility at a reduced price — $forty four per user monthly, with the in the past separated advanced performance (offline entry, improved storage, and so forth.). if you seem to exist intently at the providing through opponents (where every module/function has an further cost) and likewise you compare the only can pervade of $44 per user per thirty days, and the 30 day free trial, there's a robust and compelling purpose to evaporate with Microsoft Dynamics CRM four.0.

    RB: These kinds of initiatives are in reality assisting the customers to undertake Microsoft Dynamics CRM; after totality in present day market, each person is focused on saving can pervade and getting the most for the funding.

    shoppers should still evaluate the ROI between various CRM systems with promotions relish this one. The other issue to trust is that as soon as a determination is made to effect money into a selected CRM gadget, customarily the lifespan of that device is three years. usually through then the company manner wants differences, or possibly a major exchange has been made to the CRM tackle that the arduous must optimize enterprise methods.

    LL: Microsoft terminal 12 months eliminated restrictions that prevented clients from relocating virtualized functions, which protected CRM four.0, to a different server more than once every ninety days. What different licensing restriction changes or different initiatives should still Microsoft effect in oblige to manufacture CRM four.0 extra appealing and resilient for customers?

    MW: Microsoft Dynamics CRM licensing is terribly bendy and allows corporations to re-use licenses if a user isn't any longer integral (the system will automatically circulation totality records associated with that user when they're deactivated). moreover, with the commerce version, groups can esteem limitless "tenants" or agencies inside the tackle — permitting for a vast and mighty xRM construct-out if desired.

    RB: Microsoft offers a multifaceted licensing constitution, and the license is linked to each and every energetic person. When a consumer leaves, the corporation can reallocate that license to a unique user. this is one of the vital greater handsome license agreements for CRM gadget out there.

    LL: terminal question: What has been your most memorable CRM 4.0 installing and why?

    MW: My most memorable CRM four.0 installing become for a customer discovered in San Francisco. they'd complicated commerce requirements and expected the setting up to grasp a brace of weeks. in its status they accomplished the setting up in half a day, made the configurations with the other half and they had been up and working tomorrow. The customer changed into amazed at how simple every exiguous thing became and desperate to rise the exhaust of the device — now not to point out display the surplus finances.

    RB: the most memorable installing was with a consumer who desired to manufacture exhaust of Microsoft Dynamics CRM because the front conclusion to an SAP ERP system. The fraction that made this implementation exciting turned into the conversations related to the company approaches and the requirement of certain attributes. They esteem been no longer best defining the device, however likewise defining the commerce system for the business.


    complications with Microsoft Dynamics 365 patches | killexams.com true Questions and Pass4sure dumps

    “in the event you Come to the conclusion of your rope, tie a knot and grasp on.” — Franklin D. Roosevelt

    We had complications importing options in a sandbox circumstances for Microsoft Dynamics 365. It was as a result of different instances having distinct types of Microsoft Dynamics 365. this text appears at the skills complications of patches.

    Upgrading

    we now esteem been upgrading customisations to manufacture them Microsoft Dynamics 365 version 10 compliant and disposing of the customisations which are depreciated in Microsoft Dynamics 365 version 9.

    that you can learn a listing of the crucial alterations and what’s depreciated privilege here:

    https://doctors.microsoft.com/en-us/dynamics365/get-begun/whats-new/customer-engagement/crucial-adjustments-coming

    There will likewise exist confusion about what you deserve to update with original versions. Microsoft helps the terminal 2 releases: Microsoft Dynamics 365 edition eight and Microsoft Dynamics 365 version 9. Customisations are depreciated in Microsoft Dynamics 365 edition 9; they are going to nonetheless travail in the present edition, however potential that you can’t exhaust them in Microsoft Dynamics 365 version 10.

    An illustration if the client api is depreciated

    Xrm.web page

    Now need to Get the FormContext

    executionContext.getFormContext();

    so earlier than you would esteem accomplished this

    var firstName = Xrm.page.getAttribute(“hosk”).getValue();

    now you should try this

    var formContext = executionContext.getFormContext();

    var firstName = formContext.getAttribute(“hosk”).getValue();

    You can manufacture the alternate now however you best need to manufacture this trade in the event you are using Microsoft Dynamics 365 edition 10.

    Patches

    The Capgemini Dynamics crew store customisations in supply manage, this enables us to create options and set up them into original environments (we are able to create an atmosphere and set up totality customisations with a click on of a button). they are able to observe the changes in Microsoft Dynamics 365 customisations.

    We compare the xml adjustments of kinds, views, JavaScript and totality customisations. This week they seen within the terminal patch Microsoft added a original section and JavaScript to the contact entity.

    This raised here questions:

    1. should this change whirl up in a patch liberate?

    2. With Microsoft’s original path of creating totality customisations as solutions, wouldn’t this performance exist not obligatory?

    three. What functionality could Icebreakers be? Would Microsoft imply Icebreakers or you save them for each contact?

    four. Patches are not meant to damage performance

    problems

    a original fraction introduced to the benevolent which might discombobulate testers and clients, however breaks the deployment since it brought a dependency to original internal solution introduced.

    We obtained an error about lacking dependency to “Icebreaker ” solution and msdyn_talkingpointsloader.js internet aid totality the route through deployment testing on a divorce tenant. The sandbox circumstances esteem been upgraded with the latest patch, whereas extracting the latest adjustments, the section alterations with some web elements and controls, adding dependency to “Icebreaker” answer.

    Dev illustration is edition check example is version

    Between 9.0.2.54–9.0.2.189 (DB edition) this reply and dependency become added, making it intricate to manufacture exhaust of dissimilar tenants as a result of Microsoft controls when patches are installed. which you can Get privilege into a situation where a few of your situations esteem had a patch utilized whilst you are looking forward to Microsoft to exercise patches for others.

    when they effect code into supply ply and consist of Microsoft’s alterations, they then can't set up these options into the circumstances which esteem not had the patch utilized.

    right here is the Unhandled Exception:

    gadget.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=9.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]: The motion was failed after 0 times of retry. InnerException is: Microsoft.Crm.equipment.ImportExportPublish.ImportSolutionException: solution occur import: FAILURE — -> Microsoft.Crm.tools.ImportExportPublish.ImportSolutionException: reply witness up import: FAILURE — -> Microsoft.Crm.CrmException: privilege here reply cannot exist imported: feature_Customisations. Some dependencies are lacking. The lacking dependencies are : <MissingDependencies><MissingDependency><Required key=”1510" class=”66" schemaName=”MscrmControls.TalkingPointsControl.TalkingPoints” displayName=”MscrmControls.TalkingPointsControl.TalkingPoints” solution=”Icebreakers (9.0.1.7089)” /><stylish key=”one hundred twenty five" classification=”60" displayName=”Contact” parentDisplayName=”person” identity=”1fed44d1-ae68–4a41-bd2b-f13acac4acfa” /></MissingDependency><MissingDependency><Required key=”1536" classification=”sixty one" schemaName=”msdyn_talkingpointsloader.js” displayName=”msdyn_talkingpointsloader.js” answer=”Icebreakers (9.0.1.7089)” /><dependent key=”one hundred twenty five" classification=”60" displayName=”Contact” parentDisplayName=”person” identification=”1fed44d1-ae68–4a41-bd2b-f13acac4acfa” /></MissingDependency></MissingDependencies> solutions

    You only esteem a few days’ note and you esteem no capacity to ply when patches are utilized. Some Dynamics circumstances were on one version and the others instances waiting for the patch to exist applied. this may create options that could’t exist imported into a few of your circumstances. You esteem to computer screen when patches may exist applied and determine if your whole cases esteem had the patch applied.

    The documentation surrounding patches is sparse and there may likewise exist gigantic adjustments. there is a haphazard of a patch breaking customisations in construction — with a minute time to verify, how attain you mitigate this problem? If Microsoft gave a particular list of the adjustments it might assist to possibility determine the patch.

    when I labored on projects using Microsoft Dynamics CRM on premise, the surest result changed into to not ever grasp the latest patch but deploy the patch earlier than that. this route you could buffer your self from Microsoft breaking Microsoft Dynamics. I wrote a blog submit on it should you sustain with Microsoft Dynamics CRM free up cycle?

    Microsoft might invoke the newest patch to exist a beta version and manufacture it operational or trail to a month-to-month free up agenda.

    in the past when patches broke creation, the infamous patch of Microsoft Dynamics CRM 2011 patch 12 — the status Microsoft modified how JavaScript worked and broke many cases. I talk about it CRM 2011 — things learnt when reviewing Javascript code on benevolent hundreds

    Conclusion

    most of the times patches Come and go, fix bugs and no one notices. It’s suited that Microsoft consistently fixes bugs — that merits its users. If Microsoft may enlarge its documentation, supply more warning and manufacture huge changes in more tremendous patch numbers this might Get to the bottom of many of the issues. here's the on-line provider world they reside in and it’s a greater pleasing route of living.


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    Microsoft Dynamics CRM Installation

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    Review: Microsoft Dynamics CRM 2013 | killexams.com true questions and Pass4sure dumps

    Home   →   CRM   →   Review: Microsoft Dynamics CRM 2013 Posted April 11, 2014 By Paul Ferrill     Feedback

    Reviewer Paul Ferrill finds much to relish about Microsoft Dynamics 2013, including a revamped and mobile-friendly interface.

    Microsoft has been cranking out updates to its Dynamics CRM product for quite some time, with the latest major version released in the Fall of 2013 named Microsoft Dynamics CRM 2013. This version delivered a world of original connectivity options and highlights the exhaust of tablets to include both the Apple iPad and Windows Surface devices. The user interface was reworked to manufacture it more efficient and consistent across totality platforms.

    Microsoft has delivered mobile versions for the Android, iPhone and Windows Phone platforms since the official release. While you probably wouldn't want to attain a lot of customer information data entry on a phone, you can Get quick access to totality the pertinent contact information in a format that's simple to read on the minute screen. The mobile versions attain manufacture it simple to enter short updates and withhold track of voice contacts.

    You now esteem the option of standing up a Dynamics CRM 2013 server on premises or you can exhaust Microsoft's cloud-based Dynamics Online. There's likewise an option to add Microsoft Dynamics CRM to an Office 365 subscription for a nominal fee. original acquisitions relish NetBreeze and more recently Parature will add even more functionality to the Dynamics platform in the days to come.

    Installing Microsoft Dynamics 2013

    Microsoft makes a demo version of the Dynamics CRM 2013 server available on a 90-day affliction basis so you can install it locally and give it a thorough test. You’ll need to install and configure a few things beforehand, but it's not a difficult task. First you'll need an installation of Microsoft SQL Server 2008 or 2012. Dynamics CRM 2013 installs just fine on a virtual machine as long it's running Windows Server 2012. You could load it on Windows Server 2012 R2, but you would need to install a service pack first.

    Before starting the Dynamics CRM 2013 installation, you should link the target machine to a domain and create a original Organizational Unit (OU) for the CRM objects. With that complete, you should exist ready to launch the install program for Dynamics CRM 2013. This wizard-based process includes a number of question-and-answer pages where you must enter information, including the designation of your SQL server system and the OU created earlier.

    Test Driving Dynamics

    If you're looking to give Dynamics CRM 2013 a test drive but don't esteem any data, you can exhaust the sample data which comes as a fraction of the ground server installation. To install the sample data, navigate to the Data Management page of the Settings section. Here they witness this page and the Sample Data detail which will create a fictitious company for testing purposes.

    DynamicsCRMScreen

    Once you esteem the sample data loaded, you'll exist able to view lively accounts, generate reports and perform any of the typical interactions you would hope with a CRM system. Once you've completed the test drive and you're ready to originate entering true data, simply exhaust the selfsame process to access the Sample Data function and perform a remove operation.

    Improved User Interface

    Microsoft went to worthy lengths to help the overall user sustain in Dynamics CRM 2013 with specific stress on consistency across totality access points. Many if not most users will attain much of their hard-core interaction with Dynamics CRM 2013 using a Web browser. Understanding this, Microsoft has made significant strides to manufacture the Web interface recognize the selfsame no matter which browser you use.

    If you access a Dynamics CRM 2013 server using a mobile device, you'll observe a different view tailored to the smaller screen. In their tests they institute that IE 11 on a Toshiba laptop running Windows 8.1 was detected as a mobile browser version. When using Google Chrome from the selfsame laptop, the daily complete Web-browser version was rendered.

    Previous versions of the Dynamics CRM interface used a ribbon bar much relish the measure Microsoft Office applications. This version does away with the ribbon and replaces it with dropdowns and context-sensitive buttons. likewise gone are the infirm left-pane tree-view lists which can exist difficult to manipulate, especially on touchscreen devices. totality navigation now uses big icon and text blocks, which fitting the touchscreen model quite well.

    Connecting to Email and More

    Microsoft Dynamics CRM 2013 offers many ways to connect to the information and applications you commonly use. Email is the most obvious instrument where communication happens between customers and the sales team. Microsoft Dynamics CRM 2013 for Microsoft Office Outlook is a free download and installs on any system running the latest version of Microsoft Outlook. This add-in brings original toolbars and right-click menus to the daily Microsoft Outlook interface to manufacture it easier to connect your email to the Dynamics CRM system.

    Yammer is a relatively original instrument for many and provides what the company calls an enterprise convivial network. It's a private convivial network with many of the selfsame features you would find on Facebook. It likewise connects with Office 365 for secure chat and messaging. Microsoft bough Yammer almost two years ago and has integrated the product across its entire productivity line of software. Basic pricing for Yammer as a fraction of Office 365 is just $8 per user per month.

    Bottom Line

    Microsoft Dynamics CRM 2013 is a big program and has many stirring parts, which attain require some configuration and endeavor to Get working properly on premises. The online version should appeal to minute and even medium-sized businesses with limited IT resources. tense integration with Microsoft Office and other Microsoft offerings should manufacture this a very appealing release for any organization looking to streamline their sales and marketing automation.

    To manufacture it even more attractive, Microsoft recently announced simplified pricing for the next Dynamics update. According to eWEEK, Dynamics CRM Online Professional costs will remain the selfsame at $65 per user per month, despite the addition of a Microsoft convivial Listening feature based on the NetBreeze acquisition. After the update, on-premise customers can subscribe to convivial Listening for $20 per user per month.

    The Dynamics CRM Online Enterprise plan, priced at $200 per user per month, is likewise adding Dynamics Marketing from the company's acquisition of Marketing Pilot buy. The original component adds marketing automation and commerce intelligence capabilities to provide marketers with campaign tracking and planning tools.

    Paul Ferrill has been writing in the IT trade press for over 25 years. He's written hundreds of articles for publications relish Datamation, Federal Computer Week, InfoWorld, Network Computing, Network World and PC Magazine and is the author of two books. H is a regular contributor to ServerWatch.com and several other QuinStreet Enterprise properties.


    What's the Appeal of Microsoft Dynamics CRM 4.0? | killexams.com true questions and Pass4sure dumps

    Linda Leung talks with Marc Wolenik and Rajya Vardhan Bhaiya, authors of >Microsoft Dynamics CRM 4 Integration Unleashed, about Microsoft Dynamics CRM, its appeal to customers, and how it stacks up against the competition. From the author of 

    It's probably difficult to find a business, big or small, that doesn't exhaust Microsoft software. Whether it's Microsoft's Office productivity suite or the Exchange mail platform, Microsoft's software appears ubiquitous. But Microsoft isn't just about personal productivity products. It likewise has a suite of enterprise applications for enterprise resource planning (ERP) and customer relationship management (CRM). Dynamics CRM 4 is Microsoft's flagship CRM product that is seeing rigid competition from standalone CRM products from companies such as Salesforce.com. Microsoft in early 2008 moved to further extend the appeal of Dynamics CRM 4 by releasing a hosted version for customers that don't want to manage an on-premises product. In November 2009, Microsoft launched an aggressive initiative aimed at luring Salesforce.com customers away.

    Microsoft Dynamics CRM 4 Integration Unleashed written by Marc J. Wolenik and Rajya Vardhan Bhaiya, presents proven techniques, best practices, and example code for going far beyond the out-of-the-box capabilities of Dynamics CRM 4. The authors provide a step-by-step steer to integrating Dynamics CRM with SharePoint, Office Communicator, PerformancePoint, BizTalk, Silverlight, and other tools.

    Wolenik, MCP, PMP and MBS CRM certified professional, is the owner of Webfortis, a consulting company based in Northern California. Webfortis specializes in solutions around Dynamics CRM and is a Microsoft Gold Certified Partner. Bhaiya, based in San Francisco, Calif., is an IT Solutions Architect with extensive sustain supporting large-scale Fortune 500 applications that exhaust and integrate Microsoft Dynamics CRM, SharePoint, and PerformancePoint.

    I spoke with Wolenik and Bhaiya to contend Dynamics CRM, its appeal to customers, and how it stacks up against the competition.

    Linda Leung: Why should customers reckon Microsoft for their enterprise software needs?

    Marc Wolenik: If you reckon Microsoft Servers and virtualization options, Microsoft already serves the enterprise space with their software. Enterprise ERP and CRM is an additional offering that Microsoft has been offering for over five years now. The edge to using Microsoft for ERP and CRM across the enterprise is that the software is supported by existing infrastructure, technology and skill sets. Built on .NET technology, existing customers can easily extend their software across the enterprise — something that is not always an option with competitors.

    Rajya Vardhan Bhaiya: Microsoft software provides a scalable and integrated system platform. The platform has capabilities to integrate with applications across various platforms and services.

    LL: Why should customers choose Dynamics CRM 4 compared to Salesforce.com or other established CRM platforms?

    MW: First of all, Microsoft Dynamics CRM 4.0 IS an established CRM platform. Designed from the ground-up on .NET technology, it has been being for over five years, and has over a million people using it. Secondly, Microsoft Dynamics CRM is a much more than just "Customer" relationship management. The xRM initiatives that are available (whereby the "x" is anything management), allow organizations to exhaust Microsoft Dynamics CRM for more than just customer management and they esteem seen organizations consolidate many LOB (line of business) applications onto the one platform.

    Additional reasons to choose Microsoft Dynamics CRM 4.0 include:

  • The "Power of Choice" whereby customers can start in the cloud on a hosted solution and then trail that solution to their in-house servers if they desire.
  • Easily extended platform and technology built on .NET.
  • Single pricing for totality functionality.
  • RB: Microsoft Dynamics provides a customizable and agile foundation that can exist configured to the commerce process for a variety of organizations across totality industries. The higher-end services from Salesforce.com or other vendors provide configuration. But Microsoft Dynamics allows that on every version.

    Here is a minute list of features that are superior in Dynamics:

  • Dynamics CRM has indigenous integration with Outlook and other office client products.
  • All the data is stored in a dedicated database, which makes backup and recovery easier.
  • Depending on the version of the competing products, the organization is entitled to different features (Activity, Campaign, Marketing Lists, Leads, Products, Workflow, ad-hoc reporting, and more). In Dynamics CRM, totality the CRM features are fraction of the measure installation.
  • LL: Microsoft rolled out an on-demand version of CRM 4.0 in early 2008. Did this wait on to enlarge awareness and interest in the market for Microsoft CRM?

    MW: Absolutely. Customers are increasingly interested in cloud or on-demand software. The fact that Microsoft offered this, followed by SharePoint, Exchange and now Office as a hosted service shows that the product is age enough to exist available on-demand.

    RB: Yes, this increased awareness and people were more snug to trust this application as "enterprise ready." People esteem a perception that if something can race in a hosted/cloud environment, it is able to scale to the highest degree. Smaller organizations are considering this as the primary CRM system. This change is sprouting interests in medium size companies to switch to MS Dynamics CRM.

    LL: What's the process that customers should evaporate through to determine whether to opt for on-premises or on-demand CRM?

    MW: Typically this determination process is made based on a technology determination — i.e. whether or not the infrastructure is in status to support an implementation. Additional considerations include "rent or buy" decisions (there is usually a break-even point at just under three years), and desire (or lack) to integrate the system.

    RB: The organization will need to poise the cost of maintaining the servers vs. the cost of the network connectivity required for a hosted solution. It is recommended to esteem redundant network connections, so that there is a backup connection for the clients to exhaust the hosted solution.

    If an organization has offices across the globe they will need to esteem sufficient network connections between the clients and the servers.

    Network connectivity is the key determining factor between a hosted vs. non hosted solution.

    Other things to reckon are the integration required with other systems. For example does the data need to synchronize with the backend system constantly?

    LL: Integrating CRM with key Microsoft collaboration software such as Outlook and SharePoint is a key requirement of many customers. But established CRM providers, such as Salesforce.com, esteem been providing as abysmal an integration to Microsoft for a while. How does Microsoft compete here?

    MW: I would question the point about "deep" integration for several reasons. It is apt that competitors esteem integration points however it is unlikely that anybody can attain it as well or as abysmal as Microsoft. When you recognize at the indigenous Outlook integration offerings for example, you will not find anything equal to that flat of integration.

    RB: Microsoft Dynamics CRM provides indigenous integration to Outlook and to other analytical tools relish transcend and Access. Other CRM providers usually require either a developer-level access, or usually esteem an additional fee associated with the process.

    Also, since totality products are from Microsoft, they esteem an upgrade roadmap which will ensure upgrades and long term stability.

    LL: On the other hand, one of the traditional limitations of hosted software is that customers esteem to travail arduous to integrate the software with other enterprise systems, such as ERP, because the on-demand apps often don't easily support the APIs of those applications. How can customers overcome this?

    MW: Hosted software has an inherent limitation with integration due to the nature of ERP system — i.e. they mind to exist on-premise. Because of this, most organizations are looking at performing a multi-platform integration whereby the ERP is hosted locally and the CRM is hosted and therefore there can exist challenges with the availability, accelerate and reliability of the systems. Microsoft Dynamics CRM overcomes this limitation by allowing you to perform an integration in a hosted environment, and if required bring the data in-house/on-premise.

    RB: In a hosted CRM, you can race a synchronization utility on the selfsame network as the ERP system, which will communicate with Microsoft Dynamics CRM's Web Services. totality Web services are on the selfsame network port as the Web site, which makes the integration seamless.

    LL: Even if you exhaust APIs to integrate hosted apps with existing enterprise software, how robust is that integration?

    MW: Depending on the integration technology you implement, the integration can exist very robust. They esteem three chapters on Scribe integration in their bespeak and this software has complete redundancy built in. This is essential not just for a hosted application, but for an on-premise integration.

    RB: APIs are the preferred approach for integration; this interface allows an abstraction layer between the data structure and the commerce processes. When using the APIs, the system can/will invoke any workflows associated with that object. This will allow totality commerce processes to exist executed properly, thus providing a stable and consistent CRM system.

    LL: Some observers whisper that a limitation of CRM software is that it doesn't offer the entire spectrum of relationship management, such as transaction management. How should customers ensure their CRM systems provide everything they need to race their business?

    MW: This is completely untrue with admiration to Microsoft Dynamics CRM. Leveraging xRM, organizations can grasp edge of any benevolent of management, including transactions. They esteem seen implementations consisting of Financial, Grant, Student, Vendor and Investment management just to designation a few.

    RB: Typically, totality transactions are managed through the ERP system, so it is recommended to effect the transaction management entities into read-only mode, and create a one-way sync between the ERP system and the CRM system. This architecture will provide higher visibility to the data.

    LL: Microsoft is getting pretty aggressive in its marketing of on-demand CRM 4.0. In November 2009, the company offered customers six months' access to CRM 4.0 at no pervade if they signed a 12-month contract. Is this benevolent of initiative attractive to customers? How should customers grasp edge of these and any retaliatory moves by competitors?

    MW: Well, this offering is only available if you are an existing customer of competing software — such as Salesforce.com. original customers were offered the software at a reduced price — $44 per user per month, with the previously separated advanced functionality (offline access, increased storage, etc.). If you recognize closely at the offering by competitors (where each module/feature has an additional price) and you compare the single cost of $44 per user per month, and the 30 day free trial, there is a sturdy and compelling reason to evaporate with Microsoft Dynamics CRM 4.0.

    RB: These kinds of initiatives are definitely helping the customers to adopt Microsoft Dynamics CRM; after totality in today's market, everyone is focused on saving cost and getting the most for the investment.

    Customers should compare the ROI between various CRM systems with promotions relish this one. The other thing to reckon is that once a determination is made to invest in a specific CRM system, typically the lifespan of that system is three years. Usually by then the commerce process needs alterations, or maybe a significant change has been made to the CRM system that the organization needs to optimize commerce processes.

    LL: Microsoft terminal year eliminated restrictions that prevented customers from stirring virtualized applications, which included CRM 4.0, to a different server more than once every 90 days. What other licensing restriction changes or other initiatives should Microsoft implement to manufacture CRM 4.0 more attractive and resilient for customers?

    MW: Microsoft Dynamics CRM licensing is very resilient and allows organizations to re-use licenses if a user is no longer necessary (the system will automatically trail totality records associated with that user when they are deactivated). Additionally, with the Enterprise version, organizations can esteem unlimited "tenants" or organizations within the system — allowing for a vast and robust xRM build-out if desired.

    RB: Microsoft provides a resilient licensing structure, and the license is associated to each lively user. When a user leaves, the organization can reallocate that license to a different user. This is one of the more handsome license agreements for CRM system in the market.

    LL: Final question: What has been your most memorable CRM 4.0 installation and why?

    MW: My most memorable CRM 4.0 installation was for a customer located in San Francisco. They had intricate commerce requirements and expected the installation to grasp several weeks. Instead they completed the installation in half a day, made the configurations with the other half and they were up and running the next day. The customer was amazed at how simple everything was and keen to start using the system — not to mention witness the surplus budget.

    RB: The most memorable installation was with a customer who wanted to exhaust Microsoft Dynamics CRM as the front halt to an SAP ERP system. The fraction that made this implementation acute was the conversations regarding the commerce processes and the requirement of specific attributes. They were not only defining the system, but likewise defining the commerce process for the company.


    Microsoft Dynamics CRM Cloud vs. On-Premise | killexams.com true questions and Pass4sure dumps

    Learn how to migrate and modernize stateless applications and race them in a Kubernetes cluster.

    CRM (Customer Relationship Management) has increased in popularity as businesses realize the importance of suited relations with their clients. suited CRM allows businesses to thrive and generate more revenue. It comprises marketing and sales techniques, as well as customer support, especially crucial with larger enterprises. Such companies may recognize for time-saving solutions that will allow them to conduct commerce and maintain contact with current or potential clients.

    To manufacture CRM more effective, companies may reckon using tools that will manufacture their job even easier. One of the available solutions is the Microsoft Dynamics CRM that can exist installed on-premises and focuses on the three most principal aspects of suited CRM that they already mentioned, that is Sales, Marketing and Customer Service.

    Microsoft has likewise released a more innovative tool, Microsoft Dynamics 365, which is utilized in the cloud. It operates on five applications: Sales, Customer Service, domain Service, Project Service Automation, and Marketing.

    Here is an overview of these two solutions to wait on you determine which option might exist better for you:

    Microsoft Dynamics CRM On-premise

    Microsoft Dynamics CRM on-premise is a suited solution for companies which values more independence and control over their services. CRM is hosted by the company itself or by its hosting partner which allows for greater customization and integration of totality services. The users esteem likewise more license in choosing when to race updates. The on-premise version allows likewise for running infirm code which might not travail with the cloud solution.

    On the other hand, companies themselves are likewise answerable for the costs of maintaining the hardware and the IT infrastructure. Speaking of money, Dynamics on-premise users will likewise usually exist expected to provide a singular payment for the solution, without the option for monthly fees.

    The on-premise solution allows for greater safety and protection against cyberattacks, totality you need to recollect about is to Come up with a sturdy password for the software. Another reason why Dynamics on-premise may exist chosen over Dynamics 365 is that its users don’t need an Internet connection to access it. It can exist a life-saving option and cloud users are often encouraged to install the on-premise version in case of emergency.

    Microsoft Dynamics 365 on Cloud

    Microsoft Dynamics 365 is hosted in Microsoft's cloud which means its obvious edge is that the users can access it wherever they are and whenever they want to. This allows colleagues to travail on CRM remotely. It likewise allows for greater flexibility as CRM can exist accessed through different mobile devices, such as a smartphone or tablet. Also, some features are currently only available in the cloud and not on-premises.

    Users can likewise profit financially as they pay based on their subscription model which usually entails monthly fees. What is more, the cloud solution means the company doesn’t need to worry about the costs connected with hardware and maintaining infrastructure.

    In case of data loss, Microsoft Dynamics 365 will exist an pattern solution as it allows for data backup as well as easier and quicker data recovery.

    In conclusion, both CRM tools can wait on you establish and maintain suited relations with your clients. However, with the enlarge in popularity of cloud computing, companies mind to recognize for online solutions for their services. Businesses whirl to the cloud to save both their time and money. Microsoft Dynamics users who determine to migrate from on-premise to the cloud esteem a few options for data migration:

    1) Migration instrument developed by Tricension2) Scribe Software3) Cobalt

    With a well-thought strategy, data migration should not pose too much of a challenge.

    Topics:

    crm software ,crm ,microsoft ,cloud ,customer relationship management ,agile tools



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    References :


    Issu : https://issuu.com/trutrainers/docs/mb2-708
    Scribd : https://www.scribd.com/document/354063458/pass4sure-mb2-708-microsoft-dynamics-crm-installation-exam-braindumps-with-real-questions-and-practice-software
    Dropmark : http://killexams.dropmark.com/367904/11889204
    Wordpress : http://wp.me/p7SJ6L-21j
    Dropmark-Text : http://killexams.dropmark.com/367904/12866477
    Blogspot : http://killexamsbraindump.blogspot.com/2017/12/review-mb2-708-real-question-and.html
    RSS Feed : http://feeds.feedburner.com/EnsureYourSuccessWithThisMb2-708QuestionBank
    Box.net : https://app.box.com/s/p3pitbbqu1r9zctshlfn3iptlau9sbk5






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