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MB2-228 Microsoft CRM Extending MS CRM 1.2 with .NET

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Microsoft Microsoft CRM Extending MS

Microsoft and Adobe prolong integration in CRM enhance | actual Questions and Pass4sure dumps

Adobe has deepened its ongoing partnership with Microsoft following the integration of its adventure manager content management platform with Dynamics 365.

The tide comes simply over a yr after the two application vendors first announced plans for a strategic partnership that saw Adobe acquire Microsoft Azure its preferred cloud platform for the Adobe advertising and marketing Cloud, Adobe creative Cloud and Adobe document Cloud.

it is hoped that the newest integration of Adobe’s adventure supervisor with consumer relationship administration (CRM) facts from Microsoft Dynamics 365 will espy commerce entrepreneurs able to deliver one-to-one personalisation of net content at scale.

“For well over a 12 months, engineering teams across Adobe and Microsoft were working intently collectively and making obtainable to joint purchasers a few integrations that pressure company price,” Adobe journey cloud approach vice president, Suresh Vittal, pointed out.

based on technology commerce analysis (TBR) analysts, Seth Ulinski and Zach Rabel,  the mixing deal represents the newest such plug in a broader vogue that sees enterprise technology providers working in high-increase and ripen segments choose to integrate suites which are particularly complementary, with runt or no overlap, if any.

These moves are strategic on multiple tiers, as every company appears to simplify complexities of front- to back-workplace methods whereas keeping off competitors comparable to Salesforce, Oracle and SAP, each and every of which presents aggressive stacks,” the analysts mentioned.

For the short term, the analysts mentioned that TBR believes integration between Adobe and Microsoft to aid great enterprise consumers is a viable option to acquisition and consolidation, which they imply is a tiny probability, anticipated within the next 12 to 24 months.

“Microsoft and Adobe’s know-how integration will tackle purchasers’ top-quality challenges in CX [customer experience] know-how adoption: although some valued clientele would infatuation built-in methods across one seller’s CX offerings, they've been mixing and matching technologies across different providers that serve their thoughtprovoking wants,” the pair counseled.

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Microsoft Acquires advertising and marketing Automation enterprise to lengthen Dynamics CRM | actual Questions and Pass4sure dumps

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Extending Microsoft Dynamics CRM four.0 | actual Questions and Pass4sure dumps

This chapter reports what it potential to prolong Microsoft Dynamics CRM and examines some crucial components you need to accept as genuine with earlier than performing any of the blanketed customizations.

This chapter is from the ebook 

Extending Microsoft Dynamics CRM faculty many things. to a couple, it is effortlessly using built-in aspects of Microsoft Dynamics CRM, such as onChange events (JavaScript hobbies accessible on CRM kinds) to format statistics a unavoidable artery after it has been input. To others, it is pile complicated techniques that own interaction with the CRM platform for inner applications (equivalent to backend human materials or enterprise useful resource planning [ERP]/accounting methods) by artery of the introduction of plug-ins and/or utilization of middleware functions for managing synchronization (usually BizTalk or Scribe functions).

This chapter covers both alternate options, however first they overview what it potential to prolong Microsoft Dynamics CRM and determine some vital components you own to agree with earlier than performing any of the protected customizations.

As outlined in Chapter 1, "Extending Microsoft Dynamics CRM defined," extending Microsoft Dynamics CRM may besides subsist accomplished by means of any of perquisite here:

  • custom logic by artery of plug-in building
  • supply-to-source integration (internet capabilities integration)
  • custom software integration the usage of IFrames
  • CRM JScript to prolong throughout various kinds
  • Workflow
  • whereas a vast component of this chapter addresses the artery you can acquire modifications to Microsoft Dynamics CRM in case you subsist watchful of the consumer base, browser edition, and requirements, it's essential to agree with what it means when these environmental variables are unknown, or when the software should Go domains or subsist purchasable to a vast selection of users. If this is your circumstance, it is worthwhile to reliance an xRM platform strategy.

    This chapter besides comprises customization examples that relate each to the client side and to the server end. And to divulge what it capability to lengthen Microsoft Dynamics CRM with other inner functions (such as other CRM systems or other line-of-enterprise functions), they additionally delve into some subtle models of integration inside this chapter.

    Microsoft Dynamics CRM four.0 is licensed on both a per-named consumer or per-equipment mannequin. (this is a runt bit assorted from some of Microsoft's ERP choices which own a licensing model of concurrency.) hence, each and each user who accesses Microsoft Dynamics CRM four.0 should subsist identified and set up in Microsoft Dynamics CRM as a cogent person with a cogent position. conclusion-consumer licensing is called client access licenses (CALs). motif three.1 suggests how clients are administered in Microsoft Dynamics CRM 4.0.

    Figure 3.1

    determine 3.1 Microsoft Dynamics CRM administration of clients.

    figure three.2 indicates the gadget mannequin it truly is generic in convoke seat and manufacturing businesses, where distinctive clients may additionally employ the identical computing device (however now not on the equal time).

    Figure 3.2

    figure three.2 Microsoft Dynamics CRM with a single-gadget CAL.

    In determine three.2, it is vital to remember that bar zilch three clients listed will deserve to subsist introduced to Microsoft Dynamics CRM as cogent users (as shown in motif 3.1). although, instead of buying three divide CALs, one for each person, just one CAL must subsist purchased.

    contrast motif 3.2 with motif 3.3, which shows three figures, and therefore requires three CALs.

    Figure 3.3

    figure three.three Microsoft Dynamics CRM with three named-person CALs.

    The fruits from both of those examples is here:

  • From a licensing standpoint, you can own either one CAL (a implement CAL) or three named-consumer CALs.
  • From a CRM administration perspective, you can own three users installation and configured with cogent roles in Microsoft Dynamics CRM.
  • This instance is protected to array the extension of Microsoft Dynamics CRM when a sound consumer is required (which is regularly the case when pile components that combine with Microsoft Dynamics CRM).

    A ordinary mistake that novice integrators acquire is to simply seize potential of an existing person CAL and employ that CAL as the hard-coded authentication/integration credentials. besides the fact that children here is no longer necessarily a problem (and a number of of their examples encompass such a way), it's valuable to understand that Microsoft recognizes such utilization as a technique of access, and it could actually therefore location the corporation in license-compliance chance. here is especially genuine if the device is designed to effect any degree of integration with any application that provides information outdoor of the domain.

    in addition, it's essential to subsist watchful that Microsoft Dynamics CRM CALs are instance based, and with distinct on-premise servers (similar to with a server farm), best the single-person CAL is required, despite the variety of exact CRM servers.

    As stated in the past, Microsoft has located Microsoft Dynamics CRM as a platform and has for this reason developed a licensing mannequin for it that makes it workable for entry to it devoid of requiring a license for every person. however, a license is required if statistics is going to subsist accessed across the organizational domain; this components of access is referred to as using the connector model or connector licensing.

    external Connector License

    The Microsoft external Connector license makes it workable for organizations to extend Microsoft Dynamics CRM statistics both across disparate functions and throughout the area.

    even though it is nothing more than a licensing mechanism, it's valuable to maintain in reason and is covered inside the context of this ebook since it is a necessary license when performing a few of the integration alternate options mentioned.

    The external Connector license is available in two distinct codecs for Microsoft Dynamics CRM:

  • Full exterior Connector
  • restrained exterior Connector
  • The objective of the constrained external Connector is to allow interplay on a study-simplest stage with the Microsoft Dynamics CRM data, whereas the entire external Connector makes it workable for complete examine/write on the Microsoft Dynamics CRM records. (The pervade of the license displays the limit ranges; the confined exterior Connector is about one-third the can pervade of the complete external Connector.)

    Connection alternatives

    ultimately, it is preempt to point out that the components of access is completely not obligatory to the conclusion user. There are three the perquisite artery to engage with Microsoft Dynamics CRM facts:

  • Microsoft Dynamics CRM net features
  • SQL Server CRM filtered views
  • SQL Server CRM tables
  • Microsoft Dynamics CRM internet services permit applications to devour CRM company guidelines and data without deliberate from the CRM internet server. In some situations, this is the favored components, and making a connection directly to the SQL Server database is impractical.

    SQL Server CRM filtered views (see motif 3.four) are similar to CRM web functions in that they're designed for employ by means of halt users who are performing integrations, as a result of they implement safety roles, which might subsist valuable when given that integration purposes that will besides subsist used via plenty of clients in a company. additionally, the views can subsist used for study-handiest entry, but should not subsist used for write entry.

    Figure 3.4

    figure three.4 Microsoft Dynamics CRM SQL filtered views.

    although their discussion references bar zilch of the methods listed up to now, subsist unavoidable to abide in reason the implications of the employ of one versus the different.

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    Microsoft CRM Extending MS CRM 1.2 with .NET

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    What's the Appeal of Microsoft Dynamics CRM 4.0? | actual questions and Pass4sure dumps

    Linda Leung talks with Marc Wolenik and Rajya Vardhan Bhaiya, authors of >Microsoft Dynamics CRM 4 Integration Unleashed, about Microsoft Dynamics CRM, its appeal to customers, and how it stacks up against the competition. From the author of 

    It's probably difficult to find a business, great or small, that doesn't employ Microsoft software. Whether it's Microsoft's Office productivity suite or the Exchange mail platform, Microsoft's software appears ubiquitous. But Microsoft isn't just about personal productivity products. It besides has a suite of enterprise applications for enterprise resource planning (ERP) and customer relationship management (CRM). Dynamics CRM 4 is Microsoft's flagship CRM product that is seeing stiff competition from standalone CRM products from companies such as Microsoft in early 2008 moved to further extend the appeal of Dynamics CRM 4 by releasing a hosted version for customers that don't want to manage an on-premises product. In November 2009, Microsoft launched an aggressive initiative aimed at luring customers away.

    Microsoft Dynamics CRM 4 Integration Unleashed written by Marc J. Wolenik and Rajya Vardhan Bhaiya, presents proven techniques, best practices, and instance code for going far beyond the out-of-the-box capabilities of Dynamics CRM 4. The authors provide a step-by-step usher to integrating Dynamics CRM with SharePoint, Office Communicator, PerformancePoint, BizTalk, Silverlight, and other tools.

    Wolenik, MCP, PMP and MBS CRM certified professional, is the owner of Webfortis, a consulting company based in Northern California. Webfortis specializes in solutions around Dynamics CRM and is a Microsoft Gold Certified Partner. Bhaiya, based in San Francisco, Calif., is an IT Solutions Architect with extensive suffer supporting large-scale Fortune 500 applications that employ and integrate Microsoft Dynamics CRM, SharePoint, and PerformancePoint.

    I spoke with Wolenik and Bhaiya to debate Dynamics CRM, its appeal to customers, and how it stacks up against the competition.

    Linda Leung: Why should customers reckon Microsoft for their enterprise software needs?

    Marc Wolenik: If you reckon Microsoft Servers and virtualization options, Microsoft already serves the enterprise space with their software. Enterprise ERP and CRM is an additional offering that Microsoft has been offering for over five years now. The edge to using Microsoft for ERP and CRM across the enterprise is that the software is supported by existing infrastructure, technology and skill sets. Built on .NET technology, existing customers can easily extend their software across the enterprise — something that is not always an option with competitors.

    Rajya Vardhan Bhaiya: Microsoft software provides a scalable and integrated system platform. The platform has capabilities to integrate with applications across various platforms and services.

    LL: Why should customers choose Dynamics CRM 4 compared to or other established CRM platforms?

    MW: First of all, Microsoft Dynamics CRM 4.0 IS an established CRM platform. Designed from the ground-up on .NET technology, it has been being for over five years, and has over a million people using it. Secondly, Microsoft Dynamics CRM is a much more than just "Customer" relationship management. The xRM initiatives that are available (whereby the "x" is anything management), allow organizations to employ Microsoft Dynamics CRM for more than just customer management and they own seen organizations consolidate many LOB (line of business) applications onto the one platform.

    Additional reasons to choose Microsoft Dynamics CRM 4.0 include:

  • The "Power of Choice" whereby customers can start in the cloud on a hosted solution and then plug that solution to their in-house servers if they desire.
  • Easily extended platform and technology built on .NET.
  • Single pricing for bar zilch functionality.
  • RB: Microsoft Dynamics provides a customizable and agile foundation that can subsist configured to the commerce process for a variety of organizations across bar zilch industries. The higher-end services from or other vendors provide configuration. But Microsoft Dynamics allows that on every version.

    Here is a tiny list of features that are superior in Dynamics:

  • Dynamics CRM has indigenous integration with Outlook and other office client products.
  • All the data is stored in a dedicated database, which makes backup and recovery easier.
  • Depending on the version of the competing products, the organization is entitled to different features (Activity, Campaign, Marketing Lists, Leads, Products, Workflow, ad-hoc reporting, and more). In Dynamics CRM, bar zilch the CRM features are participate of the standard installation.
  • LL: Microsoft rolled out an on-demand version of CRM 4.0 in early 2008. Did this aid to expand awareness and interest in the market for Microsoft CRM?

    MW: Absolutely. Customers are increasingly interested in cloud or on-demand software. The fact that Microsoft offered this, followed by SharePoint, Exchange and now Office as a hosted service shows that the product is ripen enough to subsist available on-demand.

    RB: Yes, this increased awareness and people were more restful to reliance this application as "enterprise ready." People own a perception that if something can avoid in a hosted/cloud environment, it is able to scale to the highest degree. Smaller organizations are considering this as the primary CRM system. This change is sprouting interests in medium size companies to switch to MS Dynamics CRM.

    LL: What's the process that customers should Go through to decide whether to opt for on-premises or on-demand CRM?

    MW: Typically this conclusion process is made based on a technology conclusion — i.e. whether or not the infrastructure is in site to back an implementation. Additional considerations include "rent or buy" decisions (there is usually a break-even point at just under three years), and crave (or lack) to integrate the system.

    RB: The organization will need to equilibrium the cost of maintaining the servers vs. the cost of the network connectivity required for a hosted solution. It is recommended to own redundant network connections, so that there is a backup connection for the clients to employ the hosted solution.

    If an organization has offices across the globe they will need to own sufficient network connections between the clients and the servers.

    Network connectivity is the key determining factor between a hosted vs. non hosted solution.

    Other things to reckon are the integration required with other systems. For instance does the data need to synchronize with the backend system constantly?

    LL: Integrating CRM with key Microsoft collaboration software such as Outlook and SharePoint is a key requirement of many customers. But established CRM providers, such as, own been providing as abysmal an integration to Microsoft for a while. How does Microsoft compete here?

    MW: I would question the point about "deep" integration for several reasons. It is genuine that competitors own integration points however it is unlikely that anybody can execute it as well or as abysmal as Microsoft. When you view at the indigenous Outlook integration offerings for example, you will not find anything equal to that smooth of integration.

    RB: Microsoft Dynamics CRM provides indigenous integration to Outlook and to other analytical tools infatuation outdo and Access. Other CRM providers usually require either a developer-level access, or usually own an additional fee associated with the process.

    Also, since bar zilch products are from Microsoft, they own an upgrade roadmap which will ensure upgrades and long term stability.

    LL: On the other hand, one of the traditional limitations of hosted software is that customers own to drudgery difficult to integrate the software with other enterprise systems, such as ERP, because the on-demand apps often don't easily back the APIs of those applications. How can customers overcome this?

    MW: Hosted software has an inherent limitation with integration due to the nature of ERP system — i.e. they attend to subsist on-premise. Because of this, most organizations are looking at performing a multi-platform integration whereby the ERP is hosted locally and the CRM is hosted and therefore there can subsist challenges with the availability, precipitate and reliability of the systems. Microsoft Dynamics CRM overcomes this limitation by allowing you to effect an integration in a hosted environment, and if required bring the data in-house/on-premise.

    RB: In a hosted CRM, you can avoid a synchronization utility on the same network as the ERP system, which will communicate with Microsoft Dynamics CRM's Web Services. bar zilch Web services are on the same network port as the Web site, which makes the integration seamless.

    LL: Even if you employ APIs to integrate hosted apps with existing enterprise software, how robust is that integration?

    MW: Depending on the integration technology you implement, the integration can subsist very robust. They own three chapters on Scribe integration in their engage and this software has complete redundancy built in. This is essential not just for a hosted application, but for an on-premise integration.

    RB: APIs are the preferred approach for integration; this interface allows an abstraction layer between the data structure and the commerce processes. When using the APIs, the system can/will invoke any workflows associated with that object. This will allow bar zilch commerce processes to subsist executed properly, thus providing a stable and consistent CRM system.

    LL: Some observers snort that a limitation of CRM software is that it doesn't proffer the entire spectrum of relationship management, such as transaction management. How should customers ensure their CRM systems provide everything they need to avoid their business?

    MW: This is completely untrue with regard to Microsoft Dynamics CRM. Leveraging xRM, organizations can seize edge of any benign of management, including transactions. They own seen implementations consisting of Financial, Grant, Student, Vendor and Investment management just to title a few.

    RB: Typically, bar zilch transactions are managed through the ERP system, so it is recommended to set the transaction management entities into read-only mode, and create a one-way sync between the ERP system and the CRM system. This architecture will provide higher visibility to the data.

    LL: Microsoft is getting pretty aggressive in its marketing of on-demand CRM 4.0. In November 2009, the company offered customers six months' access to CRM 4.0 at no pervade if they signed a 12-month contract. Is this benign of initiative attractive to customers? How should customers seize edge of these and any retaliatory moves by competitors?

    MW: Well, this offering is only available if you are an existing customer of competing software — such as New customers were offered the software at a reduced price — $44 per user per month, with the previously separated advanced functionality (offline access, increased storage, etc.). If you view closely at the offering by competitors (where each module/feature has an additional price) and you compare the single cost of $44 per user per month, and the 30 day free trial, there is a strong and compelling reason to Go with Microsoft Dynamics CRM 4.0.

    RB: These kinds of initiatives are definitely helping the customers to adopt Microsoft Dynamics CRM; after bar zilch in today's market, everyone is focused on saving cost and getting the most for the investment.

    Customers should compare the ROI between various CRM systems with promotions infatuation this one. The other thing to reckon is that once a conclusion is made to invest in a specific CRM system, typically the lifespan of that system is three years. Usually by then the commerce process needs alterations, or maybe a significant change has been made to the CRM system that the organization needs to optimize commerce processes.

    LL: Microsoft last year eliminated restrictions that prevented customers from pitiful virtualized applications, which included CRM 4.0, to a different server more than once every 90 days. What other licensing restriction changes or other initiatives should Microsoft implement to acquire CRM 4.0 more attractive and elastic for customers?

    MW: Microsoft Dynamics CRM licensing is very elastic and allows organizations to re-use licenses if a user is no longer necessary (the system will automatically plug bar zilch records associated with that user when they are deactivated). Additionally, with the Enterprise version, organizations can own unlimited "tenants" or organizations within the system — allowing for a vast and robust xRM build-out if desired.

    RB: Microsoft provides a elastic licensing structure, and the license is associated to each dynamic user. When a user leaves, the organization can reallocate that license to a different user. This is one of the more liberal license agreements for CRM system in the market.

    LL: Final question: What has been your most memorable CRM 4.0 installation and why?

    MW: My most memorable CRM 4.0 installation was for a customer located in San Francisco. They had tangled commerce requirements and expected the installation to seize several weeks. Instead they completed the installation in half a day, made the configurations with the other half and they were up and running the next day. The customer was amazed at how light everything was and enthusiastic to start using the system — not to mention exhibit the surplus budget.

    RB: The most memorable installation was with a customer who wanted to employ Microsoft Dynamics CRM as the front halt to an SAP ERP system. The participate that made this implementation thoughtprovoking was the conversations regarding the commerce processes and the requirement of specific attributes. They were not only defining the system, but besides defining the commerce process for the company.'s Benioff bests SAP's Plattner in debate | actual questions and Pass4sure dumps

    MOUNTAIN VIEW, Calif.--Two titans in the enterprise software commerce faced off Thursday at a Churchill Club event at theComputer History Museum here, and a bit of history was made.

    The sage, 64-year-old Hasso Plattner, co-founder and Chairman of SAP, and the upstart, 43-year-old Marc Benioff, co-founder and Chairman of, debated the future of enterprise software, fielding questions from Quentin Hardy of Forbes and the audience.

    The history footnote of the evening came from Benioff, who challenged Plattner to build SAP applications on the platform. "I want to motif out how to net SAP to build on their platform," Benioff said. "SAP needs to write its new apps on their platform, and I need to aid him execute that because there is no artery he can motif that out...we will subsist in a war to net more developers on their platform."

    Debate partners: Marc Benioff and Hasso Plattner Dan Farber

    Plattner, who was writing software when Benioff was in grade school, wasn't biting, and became a bit exercised. He questioned whether could maintain thousands of on-demand service interfaces consistent as its platform grows and as customers write code to integrate with the platform.

    "All 41,000 Salesforce customers are on the same version. When they release the new version in June, they don't smash the links. In some cases they own to re-implement, but you still own a managed environment," Benioff countered.

    "I would subsist troubled at what you just said. If you extend that to gross enterprise system, I would subsist troubled to death," Plattner responded.

    Benioff, who I declare the debate winner by nontechnical knockout (no references to in-memory database systems), stuck to his vision of the future. "You own to buy into the fundamental premise that the world has to change, and because they own a global network and a new architecture with massively parallel servers, they can build technology with a smooth of automation previously unimaginable.

    The evening started off more calmly, with Benioff describing the new generation of enterprise software companies, which he said will view more infatuation consumer companies, such as Google, Yahoo, and eBay on the back end, but serve up traditional commerce functionality.

    Plattner rambled on about betting on modification-free software with SAP R/3 in 1993, only to find that customers wanted to customize it. SAP's device today is to provide 2,100 service interfaces in commerce ByDesign, its forthcoming hosted suite of applications for the mid-market. Those interfaces will mesh with each other but will not subsist customizable. He differentiated commerce ByDesign from by virtue of the completeness of the SAP suite. SAP has been working on commerce ByDesign for four years with 2,500 developers on the project, and it won't subsist generally available until later this year or 2009.

    "We own many things in common. Let me give you some advice, but you might not seize it because you are younger: don't overestimate your platform."

    --Hasso Plattner to Marc Benioff

    For SAP, software is about serving larger businesses with a complete, integrated suite of applications with "wall-to-wall functionality," Plattner said.

    Benioff claimed that the platform could avoid any benign of enterprise application. He asked Plattner why beat out SAP for the Dupont business. "We had a shitty CRM system," Plattner said. He then said that the new SAP CRM 7.0 is the best product in the field. "You had a genuine time and now they are. If you are really successful how much are you worth?" Plattner said.

    Benioff said is aimed at bar zilch sizes of companies and across industries. "We own been passionate about pitiful obstacles out of the artery of the customary enterprise software companies," Benioff said. "We are at the verge of a breakthrough, and it is as vast as the software-as-a-service commerce has been. They espy platforms emerging where they can accept customers and ISV code and avoid it natively, just as R/3 ran natively on Oracle. This means you can avoid the commerce processes of any company in the world. They are pitiful now to platform-as-a-service, and it's biggest the threat to SAP, MS, Oracle, and BEA architectures."

    As evolved from CRM to application platform, Benioff has been making that title the client/server model is doomed. Plattner touted SAP's developer community. "We own 1.2 million software developers on their platform, 2,000 partners developing addition software," he said. "We own the largest software evolution project in their history, with 2,500 developers developing on demand," Plattner added.

    "You own 2,500 developers and 2,100 interfaces. bar zilch that and no customer success," Benioff taunted.

    In a instant of calm, Plattner said, "We own many things in common. Let me give you some advice, but you might not seize it because you are younger: don't overestimate your platform." Sage advice.

    Plattner was asked if he would reckon buying "It always makes sense to view into something. If the Apex platform (the platform) is really as genuine a he thinks it is, they should view even more," he said. Plattner besides said that he thinks Oracle, where Benioff worked for 13 years, will halt up acquiring

    To set this debate in historical context, Benioff has been known to disparage SAP, which generated $15 billion in revenue for 2007 with a 26 percent margin, as a company that doesn't innovate. In an interview with's Charlie Cooper and myself a few weeks ago, Benioff said:

    With SAP, you really own not seen innovation in the last 10 years. If you believe about what is the one thing that SAP has ever innovated, what own they created that's unique to the industry or value-added technology? I own a difficult time thinking about what SAP is going to subsist known for at the halt of the day.

    In August 2007, Plattner's proxy, SAP CEO Henning Kagermann, characterized as follows:

    Salesforce is infatuation best of breed in the customary days. It's always an advantage, but you cannot subsist best at everything worldwide. That's their advantage--we can avoid an entire business.

    Speaking of old, SAP was founded in 1972 and in 1999. is approaching $1 billion in annual revenue, and a much smaller margin than SAP, with its software-as-a-service platform and subscription commerce model. SAP has been behind to adopt the software-as-a-service model, but is prepping to launch commerce ByDesign. It will subsist more directly competitive with NetSuite than, which is built primarily around CRM applications.

    Benioff summarized the future of enterprise software during the debate in this statement: Software-as-a-service will not befall without Microsoft, Oracle, or SAP. But they are holding on to the past. The new Internet companies--Amazon, Google and ebay--what they own done and the new juvenile internet companies is really the next generation."

    Fundamentally, companies will find it more practical and cost effective to deploy enterprise software from the cloud over the next decade. As I said earlier, Benioff won the debate, but he has a long artery to Go to unseat Plattner's company.

    The eAdvisor cometh, is your difficult ready? | actual questions and Pass4sure dumps

    Like a cell undergoing mitosis, the wealth management industry is dawn to divide into information technology haves and own nots. In the past, advisors who were late adopters of technology suffered little, because the vast majority of their peers were in the same boat. But, as the results of monetary Planning’s 2015 tech survey acquire clear, that is no longer the case.

    One striking finding: Reflecting the growing repercussion of bar zilch things digital on their practices, zilch of the 600 advisors they surveyed slice their IT budgets this year. On the other hand, while 50% of RIAs grew their budget, nearly as many left it unchanged.

    Amid this and other findings, they espy the outlines of a new class of eadvisors emerging — tech-savvy planners who embrace IT as a competitive differentiator and a key implement with which to grow their business.

    This is reflected, for example, in a recent study by fealty Investments entitled “eadvisors seize the Lead.”

    Fidelity establish that, as a group, eadvisors own nearly 40% higher AUM, serve 55% more clients — of which a greater percentage belong to Generations X or Y — and are more satisfied with their careers.

    What are the behaviors of these eadvisors? FP’s survey finds that they proffer clients a collaborative platform (e.g., a client portal), employ data aggregation to provide them with a total picture of their assets, maintain in close paw with automated email alerts, track client interactions via CRM software, communicate and promote their practices via companionable media, automate their workflows, and employ online risk and compliance tools. Their data besides imply that this group is disproportionately composed of younger advisors.

    And while they don’t conclude that this emerging group is poised to dominate the profession just yet, these advisors appear to subsist making many of the perquisite moves with regard to technology. And that bodes well for their future.

    Given this and their other survey findings particular below, the question advisors should subsist asking themselves with regard to technology is: Am I investing sufficient time and dollars to remain competitive?

    By the time you finish reading this article, you should own a better understanding as to why you should up your technology game, and what technologies you should focus on. We’ll besides exhibit you where and how younger advisors approach technology differently from their older peers, and which technology vendors are more likely to survive and thrive in the coming period.


    Roughly 33% of their survey respondents identified themselves as independent RIAs. Another 39% self-identified as affiliated with a broker-dealer, and 10% indicated they are independent and dually registered (IDR). Just over one out of four (26%) of their survey takers drudgery at firms with AUM in excess of $500 million; 22% are in the $100 million to $499 million range; 13% are in the $50 million to $99 million range; and 13% manage between $25 million and $49 million in assets.

    A majority (52%) are compensated by both fees and commissions, while 27% are fee-only and 7.5% are commission-only. The relaxation either receive a salary or a retainer. Almost 80% of the respondents are male; 70% descend between the ages of 25 and 54.


    When they asked advisors what single technology had the biggest repercussion on their commerce this past year, monetary planning software was the number one response, as it was last year. It was besides cited as the technology that yielded the greatest ROI.

    And the younger the advisor, the bigger the impact: Over 39% of their 25- to 34-year-old survey takers said monetary planning software yielded a greater ROI than any other technology, compared with 27% of respondents overall.

    This makes sense when you reckon that advisors are using the software to automate that portion of their services that has become commoditized, freeing them to focus on areas that add value for their clients and differentiate their offerings.

    If monetary planning software yields such lofty returns, one could squabble that everyone should subsist deploying it, but 20% of their respondents are not. Still, the trend toward adoption is in the ascendant. last year, nearly a fourth of their survey takers (23%) still weren’t using planning software, and in 2013, almost a third (31%) weren’t making employ of the software.

    Firms with under $25 million in AUM were less likely than mediocre to employ monetary planning software, while firms with over $25 million in AUM were more likely. If there’s one lesson tiny firms should seize away from this data, it is that they should invest in this application sooner rather than later.

    Among the offerings on the market, MoneyGuidePro remains the top choice of readers, as it has been every year since they began conducting this survey in 2008. eMoney remains the runner up, as it has been since 2010.

    Our data imply that these two brands are likely to maintain their category dominance for quite some time. How execute they know? Their usage among 25- to 34-year-olds and 35- to 44-year- olds is much higher than their market participate overall. Compare this with Money Tree, which has much lower than mediocre usage among 35- to 44-year-olds, but much higher usage among senior advisors ages 65 to 74. For Money Tree, that could spell danger if the trend continues.


    Digital advisor platforms, commonly referred to as B2B robo advisors, are here to stay. The question is no longer will these platforms survive, but rather which one should an advisor choose to drudgery with. Over a third of their respondents (36.8%) are already making employ of digital platforms.

    We were reasonably surprised to espy that, among their readers, Wealth Access was the most Popular digital platform, with 14.1% of their respondents making employ of it. We’re not knocking Wealth Access; they just were not watchful that it was that popular. Schwab Institutional brilliant Portfolios, the platform they expected to dominate, came in a close second overall with a 12.3% share. Among independent RIAs, however, Schwab dominated with a 22.9% participate versus a 5.7% participate for Wealth Access.

    We are besides hearing that many advisory firms would infatuation to proffer an advisor-assisted robo-based service in 2016, but two things are slowing them down. The first is that some firms own yet to motif out how to position the offering and whether they should provide it through a divide division. The other hold-up is that some firms are waiting for their broker-dealer or custodian to roll out an offering. For instance, they hope LPL to release a robo service sometime next year.

    The bottom line on robos is this: Given their short history, a 37% adoption rate among their respondents is remarkable, and they fully hope that number to trend higher in 2016.


    This application has gained in popularity over the past several years, and 76% of their respondents snort they now proffer a client portal. Overall, the most Popular offerings are those provided by a firm’s custodian or broker-dealer, followed by products from Morningstar, eMoney and Albridge.

    eMoney appeals to younger advisors, especially those in the 25- to 34-year-old age group. advisors ages 55 and up were significantly less likely than their peers to proffer any portal to their clients.

    Among RIAs, the custodial client portal is besides the most popular, but eMoney only trails by 1.6%. But client portal adoption among the independents trailed the overall group. Almost 36% of independent RIA firms snort that they execute not proffer a client portal. That was a shocker to us.


    CRM was ranked second, behind monetary planning software, as the technology with the biggest commerce repercussion and the greatest ROI. The reasons are multi-fold:

    A CRM application often serves as an advisory firm’s hub. The software acts as the central repository for bar zilch client information, and tracks tasks and assignments made to different advisors. A genuine CRM program can besides automate workflows, which improves precipitate and efficiency. And if CRM software is properly configured and used appropriately, it can provide useful commerce intelligence that can further enhance productivity and profitability.

    For example, many CRM products for advisors now proffer commerce intelligence dashboards. These array valuable commerce metrics such as AUM by advisor, revenue per client, profitability by advisor and by client, the mediocre age of the client groundwork and a genuine deal more.

    Yet over 21% of their respondents snort they employ Microsoft’s Outlook as their CRM. Since MS Outlook is not genuine CRM software, the implication is that a substantial group of advisors don’t fully esteem what a actual CRM system can do, and are not reaping the ROI it can provide.

    Among their more enlightened respondents, Redtail and Salesforce were the most Popular choices. Wealthbox CRM, a relatively new entrant to the market, started to acquire its presence felt this year. It garnered a 2% share, up from 1.2% last year. But among independent RIA’s, it grabbed a 4.2% share.

    Wealthbox besides scored very well with firms under $25 million in AUM, as did Redtail. This should arrive as no surprise, as both vendors proffer industry specific products that are priced very aggressively.


    In spite of the overall popularity of CRM software, their survey takers testify that they need better technology to aid them with two challenges in particular: streamlining their workflows and improving their time management. Yet CRM systems are well-known for addressing both of these issues. That leads us to wonder, again, if bar zilch of their readers actually fully esteem what a CRM system is. They can’t cross-reference how many of their respondents who are struggling with operational inefficiencies are using MS Outlook as their CRM, but they suspect there are more than a few.

    We’ll besides venture a guess that many advisory firms that own a genuine CRM application still aren’t receiving the complete profit of their software. There are a number of workable reasons for this. They may own purchased the wrong CRM system for their firm, or the software was improperly configured and their advisors were never adequately trained on its use.

    A CRM system can either subsist a general purpose product or industry specific. An advisor who purchases the former has to configure it with bar zilch of the fields that apply to a wealth management practice. For both types, the workflows own to subsist tailored for a particular firm. Some CRM products include standard workflows, but the software’s developer or a third-party integrator will customize it for a fee.

    This besides might require integrating several different software products, because many workflows extend across multiple applications. For example, an account-opening workflow might entail using the CRM, an auto-form filling application, an eSignature program, a custodial or B/D platform and, possibly, a firm’s portfolio management program and monetary planning software.

    If a firm’s CRM system can’t subsist integrated with bar zilch of its other systems, the difficult will never subsist able to employ bar zilch of the CRM’s workflow features. Unfortunately, many advisors aren’t watchful of bar zilch of these dependencies and don’t seize them into account when they select a CRM system.


    The portfolio management and accounting software category remains highly competitive. That’s not surprising, as it is one of the more expensive applications (or services, if the system is cloud-based) that most advisors are liable to purchase.

    Overall, the five most Popular offerings were the same as last year: Morningstar, Albridge, PortfolioCenter, Envestnet and Orion. A significant 17% of their respondents indicated that they execute not employ a portfolio management program.


    Perhaps the most striking thing about the rebalancing software data is the overall tower in usage. As recently as the 2013 survey, 39.4% of respondents said they employ rebalancing software. In 2014, that number rose to just over 50%. In 2015, 62.7% of respondents said that they employ rebalancing software. That’s an astounding jump in such a short time span.

    There are a number of reasons for the tower in the popularity of this software. Risk management is an obvious one. If an advisor creates an asset allocation across a portfolio or household, the expostulate is to match the portfolio to the client’s appetite for risk, as well as to achieve the highest workable revert for the given smooth of risk. If a portfolio drifts away from the target allocation, it is no longer optimized for risk and/or reward.

    We believe a more likely reason for the tower in popularity of rebalancing software has to execute with compliance and regulatory concerns. Increasingly, regulators are looking at what advisors snort they will execute for clients and comparing it to what they actually do. If an advisor’s documents or correspondence with clients indicates that they will maintain the portfolio aligned with targets, they had better execute so. Doing so manually, without the aid of rebalancing software, is difficult, time consuming and ultimately inefficient.

    Having said that, not bar zilch rebalancing software is created equal. How execute they differ?

    Well, just about bar zilch rebalancing software allows you to set up target asset allocations. Usually, you can set bands around those target allocations (e.g., 10%). So, for example, if your allocation to an asset class is 20%, and the allocation goes above 22% of the portfolio or below 18%, you are alerted. Some applications rebalance it only at the account or client level. The better ones allow you to execute it at the household level.

    Some optimize for taxes and location, others don’t.

    Generally speaking, there is a correlation between price and features. The more expensive programs can rebalance at the household level, optimize for location and taxes, and effect other premium tasks.

    Our overall leader in the category, Morningstar, historically has not offered tax or location optimization. But with Morningstar’s purchase of TRX, those capabilities are now available, at a reasonably higher price.

    As the line between Envestnet and Tamarac, now an Envestnet company, blurs, it is difficult to net a read on what percentage of respondents who answered “Envestnet” are actually using the more sophisticated Tamarac rebalancer.

    The current overall leader in sophisticated rebalancing software is iRebal, followed closely by Tamarac.When they view at the independent RIA space, they net quite a different picture. Here, iRebal actually leads with a 9.9% share, followed by Morningstar with an 8.3% share. perquisite on their heels is Tamarac, with a 7.8% share.

    We broke out iRebal cloud separately for the second year running. This is a free, Web-based version of iRebal available only to TD Ameritrade advisors. Although its overall 1.9% market participate is small, among independent RIAs, it commands a 4.2% share.

    The conclusion they draw from this data is that a larger percentage of independent RIAs are using sophisticated rebalancing software when compared to their peers. This means one of two things: Either they are delivering tax alpha to their clients while many of their competitors are not, or they are doing this in an automated, cost-efficient fashion, while many of their competitors are not. In either case, they believe independents using the sophisticated rebalancing software own a distinct competitive advantage.

    When they view at rebalancing software usage by age group, they espy that younger advisors look to esteem its advantages. 62.7% of their 25- to 34-year-old advisors employ it, versus 53.4% of the overall sample.

    Once firms surpass the $100 million AUM mark, there is roughly a 60% casual that they will employ rebalancing software. Intuitively, this makes sense. As firms grow, manual rebalancing becomes more difficult and time consuming. It is besides likely that they will subsist competing for higher-net-worth clients who can profit more from the addition of tax alpha. Finally, larger firms own the monetary resources to purchase premium rebalancing products.


    We don’t know whether to subsist puzzled, disappointed or shocked by the responses to their client-risk-assessment question.

    From their perspective, every advisor has a duty and a regulatory responsibility to gauge a client’s risk tolerance before making any investment recommendations, yet only 56% of advisors said that they employ this software. Did they not understand the question? Are they still using paper forms? Or are they not performing this basic role at all? They certainly hope it is not the latter.

    The leading providers of risk-tolerance software remain the broker-dealers and custodians at 30.5%. Of the third-party software providers in the group, Riskalyze edged out FinaMetrica for the top spot in the category.

    The tower of Riskalyze has been impressive. Founded in 2011, and a virtual unknown until two years ago, it now leads the category with an 8.9% market share. As the difficult builds its brand and expands its product line, they hope its growth to continue at an impressive pace.


    It appears that many firms are not particularly attentive or sophisticated when it comes to their technology purchasing decisions. The majority of advisors, 54.2%, snort that cost is how they determine the ROI of their technology purchases.

    On a more promising note, 51.4% snort that time savings was the determining factor (we allowed for multiple responses on this question). Staff feedback (39.4%) was another Popular evaluation method. Only 8.5% execute any sort of formal ROI analysis, however. Perhaps more troubling, 32% don’t effect any ROI evaluation at all.

    There besides seems to subsist a disconnect between advisors’ technology goals and their technology behavior. When they asked which technology goals were most important, increasing profitability/efficiency was the top choice, followed by enhancing the client experience/satisfaction.

    However, without a formal ROI analysis, how execute these advisors know whether or not the technology purchases are actually providing the necessary profitability and efficiency boost? It should subsist transparent to anyone with a monetary background that cost lonely is probably not the best determinant of ROI.


    Although firms appear to factor cost heavily into technology purchasing decisions, they look reasonably more willing to spend than before. Thirty-one percent of advisors snort they device to spend 6% to 10% of their revenue on technology in 2015. Another 31% snort they will spend 1% to 5% of revenue. Another 19.3% said their IT spending in 2015 would subsist up by 5%, and 19.4% said it would grow by 10%, while 7.8% said it would expand 15%.

    There was more of the projected 10% and 15% growth in the independent RIA market than in others surveyed. It is not transparent to us whether this is because RIAs shoulder a larger technology spending affliction than others, or because they are responding faster to changes in the technology landscape.


    If there was any doubt that there is a generation gap between older and younger advisors, the companionable media statistics should set them to rest. Looking at the overall figures, the most Popular respond to the question of, “How often execute you employ companionable media for commerce purposes?” was “Never,” at 27.9%.

    The next-most-popular respond was once a week (23%). Among their older advisors (ages 55 to 64), 47.6% never employ companionable media. That’s in stark contrast to the 19.6% of their 25- to 34- year-olds who never employ it. Their tiny sample of advisors aged 24 and under gives us a glimpse into the future of the profession; 100% of these youngsters employ companionable media, and over 50% of them employ it multiple times a day. Granted, there may subsist reasons other than age that drive this behavior.

    These advisors may view companionable media as the least costly artery of gaining title recognition and PR. They may subsist targeting a younger demographic who is more dynamic on companionable media. Whatever the case, it seems likely that companionable media will become an even more Popular contour of communication for advisors as the older generation retires and younger folks relate the profession.


    When they asked advisors what their next technology purchase was likely to be, 29.5% said new computers. This should arrive as no surprise. When they surveyed advisors last year, 56% were still using Windows 7 computers, 12.4% were using Windows XP and 4.7% were using Windows VISTA. The latter two are obsolete by any measure, and Windows 7 soon will be.

    Most advisors refused to plug to Windows 8 due to actual or perceived weaknesses in the OS. Windows 10 has received a much warmer welcome from the technology community.

    Improved security, new functionality, paw screens and the latest generation of hardware bar zilch imply that this is an excellent time for advisors to retire those customary Windows computers in favor of the latest models.


    So where execute they Go from here?

    As the customary guard retires and more juvenile advisors enter the business, they hope the employ of technology to expand, and overall advisor efficiency to rise. They besides hope there to subsist winners and losers among the current crop of providers.

    We believe that digital platforms, both advisor-assisted and direct-to-consumer, will continue to proliferate. The employ of client portals will besides continue to grow. Consumer-facing platforms offering this feature own raised client expectations. Younger investors in particular want this feature, but plenty of baby boomers want it as well.

    As investment management continues to subsist commoditized, they hope the advisor community to continue to emphasize monetary planning, as no one has yet developed a technology that can supersede the crucial human element.

    Having said that, some firms, including MoneyGuidePro, are now introducing new products that provide a self-service artery for the public to engage with a basic monetary product (however, this new product, MyMoneyGuide, is currently only available to the public through a monetary intermediary).

    The genuine news is that any advisor reading this can become an eadvisor with a modest investment in technology tools and training. Those who execute are poised to prosper, those who don’t may pan some challenging times ahead.

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    ECCouncil [21 Certification Exam(s) ]
    ECDL [1 Certification Exam(s) ]
    EMC [129 Certification Exam(s) ]
    Enterasys [13 Certification Exam(s) ]
    Ericsson [5 Certification Exam(s) ]
    ESPA [1 Certification Exam(s) ]
    Esri [2 Certification Exam(s) ]
    ExamExpress [15 Certification Exam(s) ]
    Exin [40 Certification Exam(s) ]
    ExtremeNetworks [3 Certification Exam(s) ]
    F5-Networks [20 Certification Exam(s) ]
    FCTC [2 Certification Exam(s) ]
    Filemaker [9 Certification Exam(s) ]
    Financial [36 Certification Exam(s) ]
    Food [4 Certification Exam(s) ]
    Fortinet [14 Certification Exam(s) ]
    Foundry [6 Certification Exam(s) ]
    FSMTB [1 Certification Exam(s) ]
    Fujitsu [2 Certification Exam(s) ]
    GAQM [9 Certification Exam(s) ]
    Genesys [4 Certification Exam(s) ]
    GIAC [15 Certification Exam(s) ]
    Google [4 Certification Exam(s) ]
    GuidanceSoftware [2 Certification Exam(s) ]
    H3C [1 Certification Exam(s) ]
    HDI [9 Certification Exam(s) ]
    Healthcare [3 Certification Exam(s) ]
    HIPAA [2 Certification Exam(s) ]
    Hitachi [30 Certification Exam(s) ]
    Hortonworks [4 Certification Exam(s) ]
    Hospitality [2 Certification Exam(s) ]
    HP [752 Certification Exam(s) ]
    HR [4 Certification Exam(s) ]
    HRCI [1 Certification Exam(s) ]
    Huawei [21 Certification Exam(s) ]
    Hyperion [10 Certification Exam(s) ]
    IAAP [1 Certification Exam(s) ]
    IAHCSMM [1 Certification Exam(s) ]
    IBM [1533 Certification Exam(s) ]
    IBQH [1 Certification Exam(s) ]
    ICAI [1 Certification Exam(s) ]
    ICDL [6 Certification Exam(s) ]
    IEEE [1 Certification Exam(s) ]
    IELTS [1 Certification Exam(s) ]
    IFPUG [1 Certification Exam(s) ]
    IIA [3 Certification Exam(s) ]
    IIBA [2 Certification Exam(s) ]
    IISFA [1 Certification Exam(s) ]
    Intel [2 Certification Exam(s) ]
    IQN [1 Certification Exam(s) ]
    IRS [1 Certification Exam(s) ]
    ISA [1 Certification Exam(s) ]
    ISACA [4 Certification Exam(s) ]
    ISC2 [6 Certification Exam(s) ]
    ISEB [24 Certification Exam(s) ]
    Isilon [4 Certification Exam(s) ]
    ISM [6 Certification Exam(s) ]
    iSQI [7 Certification Exam(s) ]
    ITEC [1 Certification Exam(s) ]
    Juniper [65 Certification Exam(s) ]
    LEED [1 Certification Exam(s) ]
    Legato [5 Certification Exam(s) ]
    Liferay [1 Certification Exam(s) ]
    Logical-Operations [1 Certification Exam(s) ]
    Lotus [66 Certification Exam(s) ]
    LPI [24 Certification Exam(s) ]
    LSI [3 Certification Exam(s) ]
    Magento [3 Certification Exam(s) ]
    Maintenance [2 Certification Exam(s) ]
    McAfee [8 Certification Exam(s) ]
    McData [3 Certification Exam(s) ]
    Medical [69 Certification Exam(s) ]
    Microsoft [375 Certification Exam(s) ]
    Mile2 [3 Certification Exam(s) ]
    Military [1 Certification Exam(s) ]
    Misc [1 Certification Exam(s) ]
    Motorola [7 Certification Exam(s) ]
    mySQL [4 Certification Exam(s) ]
    NBSTSA [1 Certification Exam(s) ]
    NCEES [2 Certification Exam(s) ]
    NCIDQ [1 Certification Exam(s) ]
    NCLEX [2 Certification Exam(s) ]
    Network-General [12 Certification Exam(s) ]
    NetworkAppliance [39 Certification Exam(s) ]
    NI [1 Certification Exam(s) ]
    NIELIT [1 Certification Exam(s) ]
    Nokia [6 Certification Exam(s) ]
    Nortel [130 Certification Exam(s) ]
    Novell [37 Certification Exam(s) ]
    OMG [10 Certification Exam(s) ]
    Oracle [282 Certification Exam(s) ]
    P&C [2 Certification Exam(s) ]
    Palo-Alto [4 Certification Exam(s) ]
    PARCC [1 Certification Exam(s) ]
    PayPal [1 Certification Exam(s) ]
    Pegasystems [12 Certification Exam(s) ]
    PEOPLECERT [4 Certification Exam(s) ]
    PMI [15 Certification Exam(s) ]
    Polycom [2 Certification Exam(s) ]
    PostgreSQL-CE [1 Certification Exam(s) ]
    Prince2 [6 Certification Exam(s) ]
    PRMIA [1 Certification Exam(s) ]
    PsychCorp [1 Certification Exam(s) ]
    PTCB [2 Certification Exam(s) ]
    QAI [1 Certification Exam(s) ]
    QlikView [1 Certification Exam(s) ]
    Quality-Assurance [7 Certification Exam(s) ]
    RACC [1 Certification Exam(s) ]
    Real-Estate [1 Certification Exam(s) ]
    RedHat [8 Certification Exam(s) ]
    RES [5 Certification Exam(s) ]
    Riverbed [8 Certification Exam(s) ]
    RSA [15 Certification Exam(s) ]
    Sair [8 Certification Exam(s) ]
    Salesforce [5 Certification Exam(s) ]
    SANS [1 Certification Exam(s) ]
    SAP [98 Certification Exam(s) ]
    SASInstitute [15 Certification Exam(s) ]
    SAT [1 Certification Exam(s) ]
    SCO [10 Certification Exam(s) ]
    SCP [6 Certification Exam(s) ]
    SDI [3 Certification Exam(s) ]
    See-Beyond [1 Certification Exam(s) ]
    Siemens [1 Certification Exam(s) ]
    Snia [7 Certification Exam(s) ]
    SOA [15 Certification Exam(s) ]
    Social-Work-Board [4 Certification Exam(s) ]
    SpringSource [1 Certification Exam(s) ]
    SUN [63 Certification Exam(s) ]
    SUSE [1 Certification Exam(s) ]
    Sybase [17 Certification Exam(s) ]
    Symantec [135 Certification Exam(s) ]
    Teacher-Certification [4 Certification Exam(s) ]
    The-Open-Group [8 Certification Exam(s) ]
    TIA [3 Certification Exam(s) ]
    Tibco [18 Certification Exam(s) ]
    Trainers [3 Certification Exam(s) ]
    Trend [1 Certification Exam(s) ]
    TruSecure [1 Certification Exam(s) ]
    USMLE [1 Certification Exam(s) ]
    VCE [6 Certification Exam(s) ]
    Veeam [2 Certification Exam(s) ]
    Veritas [33 Certification Exam(s) ]
    Vmware [58 Certification Exam(s) ]
    Wonderlic [2 Certification Exam(s) ]
    Worldatwork [2 Certification Exam(s) ]
    XML-Master [3 Certification Exam(s) ]
    Zend [6 Certification Exam(s) ]

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