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642-242 Unified Contact seat Enterprise Implementation(UCCEI)

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642-242 exam Dumps Source : Unified Contact seat Enterprise Implementation(UCCEI)

Test Code : 642-242
Test designation : Unified Contact seat Enterprise Implementation(UCCEI)
Vendor designation : Cisco
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Cisco Unified Contact seat Enterprise

Cisco Unified Contact middle commercial enterprise: inner the IP contact core | real Questions and Pass4sure dumps

The cover of the  bespeak 'Cisco Unified Contact  seat Enterprise' by Gary Ford, published by Cisco Press. This chapter excerpt details the various products in the Cisco Contact  seat suite, what differentiates Cisco Unified Contact  seat from Cisco Unified  quick-witted Contact Manager (UICM), the proper  exercise cases for Cisco Unified Contact  seat Enterprise (UCCE), Unified Contact  seat Hosted (UCCH) and Unified Contact  seat Express (UCCX), and facilities Enjoy changed reasonably a miniature from the early days of inner most arm alternate (PBX)-primarily based setups designed basically for smooth incoming designation administration. modern day greater completely featured contact centers, constructed on automatic designation distributor (ACD)- and IP-based systems, assist the receipt and clever routing of inbound classes via an array of unified communications (UC) applied sciences, together with instant messaging, video conferencing and collaboration features.

Managing the IP contact seat -- in particular for corporations with assets distributed across many websites, which could necessitate a virtualized call core strategy -- requires a powerful, scalable, integrated product suite geared up to directly and comfortably route voice and video calls across diverse websites in response to complicated company policies. Cisco believes it might present enterprise consumers simply that category of solution -- a robust portfolio that cannot best meet the regular requirements of natural name-managing, but too supply a large preference of superior, IP-primarily based solution aspects.

during this excerpt of a chapter from Cisco Unified Contact core enterprise, creator Gary Ford breaks down the numerous items within the Cisco Contact middle suite, which share a code ground but can serve very diverse roles, counting on a consumer's telephony requirements.

Ford explains what differentiates Cisco's Unified Contact core providing from its Unified clever Contact supervisor platform, as smartly as the suitable exercise circumstances for Cisco Unified Contact middle traffic (UCCE), Unified Contact middle Hosted (UCCH) and Unified Contact seat specific (UCCX). He too particulars the advantages and lines of the selected items that develop up the Cisco Unified Contact core commercial enterprise and different Cisco contact middle suites, together with Cisco Agent laptop, Cisco Unified mobile Agent, Cisco Unified customer Voice Portal and a convincing deal extra.

download the PDF of this chapter excerpt on Cisco's Contact middle portfolio from the e-book Cisco Unified Contact middle enterprise.

Reproduced from the e-book Cisco Unified Contact middle enterprise by Gary Ford (ISBN-10: 1-58714-117-5; ISBN-13: 978-1-58714-117-1). Copyright 2011, Cisco Press. everyone rights reserved. For more assistance about this and different equivalent titles, visit Cisco Press.

in regards to the booklet:

In Cisco Unified Contact seat commercial enterprise, creator Gary Ford offers the assistance you necessity to optimally configure and control Cisco Unified Contact middle enterprise in any ambiance. Ford brings greater than 13 years of fingers-on adventure in designing, deploying and preserving Cisco telephony and acquire in feel with middle options to his coverage of the enterprise and hosted types of Cisco Unified Contact middle. He additionally covers why Cisco Unified Contact core enterprise's individual facets labor the manner they achieve and how to accomplish key initiatives in Cisco Unified Contact middle commercial enterprise.

examine Cisco Unified Contact seat enterprise to breathe taught more in regards to the following:

  • The specifics of the Cisco Unified Contact seat product portfolio and platform architecture;
  • Configurations that may assist dispose of blunders and reduce downtime;
  • Monitoring and troubleshooting UCCE methods;
  • choosing the prerogative deployment model -- single-web page, multisite or clustered -- to your atmosphere;
  • UCCE deployment and software configuration, together with education, planning, design and implementation;
  • enforcing typical, current-era and next-era call routing;
  • learning superior practices for designation flow scripting;
  • figuring out UCCE's nodes and dispensed strategies;
  • building a spotless device startup sequence;
  • Designing, imposing and offering Cisco Unified Communications manager and Unified IP Interactive Voice Response options;
  • efficiently developing and managing UCCE databases;
  • applying UCCE's reporting tools;
  • creating advanced applications with information-pushed routing;
  • keeping any UCCE deployment, together with older types;
  • the exercise of a best practices troubleshooting methodology; and
  • studying beneficial, little-established Cisco diagnostic equipment.

  • vigour Distributor Optimizes client provider with Cisco Contact seat reply in Brazil | real Questions and Pass4sure dumps

    Sao Paulo, Brazil, January 15, 2015 – Energisa neighborhood, a Brazilian energy distributor, optimized its consumer functions with Cisco® Unified Contact seat solution. The organization deployed a set of Cisco´s solutions to combine its communications channels, unifying mobilephone, e-mail, actual-time chat and convivial networks applications. The know-how will ameliorate Energisa´s provider capability, enabling it to deal as much as 447,000 calls per month in its distribution gadgets.

    The customer carrier optimization meets Energisa´s structural calls for and the distribution centers’ present needs. one of the crucial indicators evaluated by using the Brazilian electric powered power agency (ANEEL, Agência Nacional de Energia Elétrica) is the customer functions offered by using the energy businesses. in addition, Energisa has realized the deserve to replace its contact middle after its infrastructure enlargement with the acquisition of the Brazilian community Rede. nowadays Energisa serves over 15 million americans.

    Cisco consumer Collaboration structure, together with Cisco Unified Contact middle enterprise, changed into utilized to supply quick-witted contact routing, call remedy, and network-to-desktop computing device telephony integration (CTI). The reply too integrates Outbound Dialer services and web applications reminiscent of convivial media, e-mail and real-time chat consolidated in an all-in-one platform, skinny-customer collaborative computers for brokers and supervisors, and expeditiously deployment in disbursed areas.

    Energisa has set aside in 286 service positions in its groups across the nation: Energisa Borborema, Energisa Minas Gerais, Energisa Nova Friburgo, Energisa Paraíba and Energisa Sergipe. Cisco know-how additionally has introduced elementary channels convergence to the corporation, enabling it to extend its service reach.

    "The magnitude of customer carrier is growing to breathe together with buyers and market calls for, requiring greater convergent applied sciences," celebrated Marcus Luz, Director, traffic at Cisco Brazil. moreover assembly the usual necessities, the executive highlights the probability to extend customers´ arrangements and loyalty via offering integrating options and all-circular visibility. "A sole contact core platform integrating convivial media, email and actual-time chat applications allows for more suitable planning and personalized client provider in lots of ranges," delivered Luz.

    Wittel solutions, one in everyone Cisco´s integrators, became liable for the design and deployment of the task. in line with Marcelo Penteado, Wittel, options Director, the stint aimed to optimize investments in applied sciences and greater constructive and measurable working results, because of the wield tools of the Cisco solution.

    Aiming to ahead consumers’ calls directly to the most appropriate materials, assembly their specific wants, Cisco Unified consumer Voice Portal turned into too applied within the infrastructure, combining self-carrier and speak to core through precise-time query and service repute clever functions. decreasing transfers to a different agent to almost zero, the device increased the business´s consumer pride and contributed to the development of operational efficiency.

    About Energisa group

    Energisa neighborhood is among the greatest energy distributers in Brazil, with a footprint of 109 years. The company operates 13 distributor centers in the states of Minas Gerais (Energisa Minas Gerais and Bragantina), Paraíba (Energisa Paraíba and Energisa Borborema), Rio de Janeiro (Energisa Nova Friburgo), Sergipe (Energisa Sergipe), Mato Grosso (CEMAT), Mato Grosso achieve Sul (Enersul), Tocantins (Celtins), Sao Paulo (Caiuá, Vale Paranapanema and Nacional) and Parana (vigour and light-weight West).

    With approximately 6 million customers, it serves over 15 million people in 788 municipalities discovered in everyone areas of Brazil. With annual internet revenue of R$ 8.9 billion, the group has offered about 10,000 direct jobs.

    With the mission to seriously change energy in comfort, edifice and alternatives, in a sustainable, liable and virtuous method, Energisa operates a various portfolio together with power distribution and era (Energisa era) capabilities (Energisa options), and energy trading (Energisa Comercializadora).

    About Cisco

    Cisco (NASDAQ: CSCO) is the global leader in IT that helps businesses capture the alternatives of the following day via proving that incredible issues can occur if you chance to unite the in the past unconnected. For ongoing information, delight bound to


    Cisco and the Cisco brand are logos or registered logos of Cisco and/or its associates within the U.S. and other countries. a listing of Cisco's trademarks can breathe organize at Third-celebration emblems outlined are the property of their respective homeowners. using the observe associate doesn't intimate a partnership relationship between Cisco and every other enterprise.

    Calabrio Extends Cisco SolutionsPlus application Participation with Calabrio ONE Cloud solution | real Questions and Pass4sure dumps

    Calabrio, a leading provider of consumer assignation and analytics utility, nowadays announced that Calabrio ONE Cloud is now attainable directly in the course of the Cisco SolutionsPlus associate ecosystem. throughout the elevated partnership, Cisco purchasers can without problems and confidently set up Calabrio’s team of workers optimization (WFO) application suite within the cloud figuring out Cisco has proven compatibility with products within the SolutionsPlus ecosystem.

    Cisco SolutionsPlus is a reselling program that areas a opt for, strategic set of Cisco compatible products on the Cisco rate record. valued clientele can effectively order these third-birthday celebration items without detain from Cisco earnings groups and channel partners. The addition of Calabrio ONE Cloud to Cisco SolutionsPlus extends Calabrio’s 20-yr tradition of partnering with Cisco, which includes greater than 200 joint companions and over three,500 joint customers.

    “I actually Enjoy seen firsthand how neatly Calabrio and Cisco options labor collectively to ameliorate operations and drive a more robust client sustain in the contact core,” celebrated Daniel Acosta, call core applications analyst at Houston Methodist sanatorium. “And with cloud on everyone and sundry’s intellect, I’m excited to peer that Calabrio’s cloud offering is now accessible through Cisco’s SolutionsPlus software. It’s a huge win for Cisco clients who're taking into account a circulation to the cloud.”

    “Our partnerships with Cisco Enjoy yielded gigantic expertise, operations and value merits for their joint valued clientele, and we're very joyful to Enjoy Calabrio ONE’s cloud solution introduced to the Cisco SolutionsPlus ecosystem to extend the ease of adoption,” stated Ross Daniels, vice chairman of Calabrio’s international associate organization. “Our aim is to supply enhanced access and selection to their valued clientele, and Cisco SolutionsPlus is an excellent means for organisations to build their contact seat and WFO environments the usage of top-rated-in-category options that labor together seamlessly.”

    Calabrio ONE’s powerful voice-of-the-client analytics and advanced reporting carry abysmal insights to the enterprise. The unified suite gives a sole view of the customer, and improves the agent and client sustain via workforce administration (WFM) and nice administration (QM) capabilities. Calabrio ONE is deployed in the cloud, on-premises, or as a hybrid solution. The on-premises edition of Calabrio ONE has been available through SolutionsPlus because 2012.

    About Calabrio

    Calabriois a client assignation software enterprise that provides analytic insights to catalyze extend via client provider contact centers. TheCalabrio ONE® application suite empowers everyone in a company, from contact middle brokers to the CEO, with easy-to-use tools that supply a far better knowing of the client. each consumer interplay yields insights that extend client-consciousness, which is how main organizations now accommodate growth and lengthy-time era corporate prosperity. determine more at follow@Calabrioon Twitter.

    Calabrio, Calabrio ONE® and the Calabrio brand are registered emblems or emblems of Calabrio, Inc. everyone different logos outlined during this document are the property of their respective owners.

    View source edition on

    source: Calabrio"> <Property FormalName="PrimaryTwitterHandle" value="@Calabrio


    Copyright enterprise Wire 2019

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    Unified Contact seat Enterprise Implementation(UCCEI)

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    Trusted Options for Avaya Customers | real questions and Pass4sure dumps

    Making a major traffic technology purchase isn’t something you can bewitch lightly. And I don’t know anyone who would. It’s not the selfsame as buying a unusual TV or a unusual phone. Those usually aren’t impulse decisions. You’ve done your research. But if it’s not what you want, you can quickly unplug the TV and exchange it for a different model. Or live with your unusual phone, call it intimate names for the two years of your mobile contract, and develop a different preference next time.

    But traffic technology decisions impress people, processes, budgets. Deploying unusual tech means dealing with transitions, integration, implementation, and everyone that goes with those. And unlike “behind closed doors” technology that lives in the underhand labor of network admins, unified communications touches everyone in your traffic – from your employees to your customers and everyone between. And your contact center? You don’t necessity me to Tell you how primary that is.

    These are the purchases that require trust: faith in the products, faith in the vendor, and faith that your future needs are always section of the equation.

    These are the purchases that require trust: faith in the products, faith in the vendor, and faith that your future needs are always section of the equation.

    Like making a purchase conclusion isn’t always simple, neither is deciding that it’s time to develop one. Whatever brings you to shop for unusual tech is much more than an vacant milk carton in the refrigerator. Maybe you apt into one of these scenarios:

  • You’re a unusual org with a blank page and acquire to build your setup from scratch.
  • You’ve long struggled with a pieced-together system, but now it’s time to step up to a fully integrated platform.
  • You’ve worked with a vendor for a long time, but you’re not confident in the company’s longevity. Or it’s not keeping up with what competitors Enjoy to offer.
  • You just did everyone that due diligence and homework. You wrote a hefty check. Now, everyone of a sudden, there’s a change in your vendor’s status.
  • Whatever the reason, it’s rarely easy. And somehow, if you’re a linchpin in the conclusion process, you’ll lose some sleep along the way. (If not you, someone on your team will…) Personally, I’m a fan of sleep. I enjoy it. It’s important. Let us befriend you minimize that lost sleep.

    Let’s not dance around it. Avaya’s recent announcements Enjoy set aside a lot of people into the conclusion process. Change and mistrust usually do.

    Let’s not dance around it. Avaya’s recent announcements Enjoy set aside a lot of people into the conclusion process. Change and mistrust usually do. So then, what to achieve next? I’m not bold enough to say, “Hey, near on over and write me a check prerogative now.” That’s not how this works. It’s not an overnight decision. You Enjoy to figure out who you faith with your unified communications and customer keeping solutions. And to acquire there means asking a lot of questions – and getting the answers you need.

    Trust Cisco for Unified Communications

    The industry recognizes Cisco as a leader in unified communications. They Enjoy over 15 years of sustain implementing solutions for organizations of everyone sizes across industries, worldwide. And they don’t sit still. We’re focused on a cycle of constant innovation to ameliorate everything they do, always emphasizing the user experience.

    Does Cisco offer unified communications solutions? Yes. They Enjoy comprehensive, fully supported unified communications solutions based on proven voice, video, messaging, and mobility. They offer a ambit of cloud, on-premises, hosted, and hybrid solutions, including Cisco Spark, Cisco traffic Edition packaged solutions, and customer care.

    What should I achieve if I’m considering a bound from my current vendor? This is a mighty time for a conversation with us. Together with their extensive network of partners, we’re available to talk you through your particular concerns, befriend you near up with development plans, and mitigate risks as you bound forward.

    Are there special programs to befriend me bound to Cisco? We Enjoy several programs to befriend you bound to Cisco, from technology migration discounts to try-and-buy offers and adoption services. Their partners can recommend you regarding which ones best suit your needs.

    What are some of your differentiators against Avaya? Cisco is leading the industry, with significant investments in on-premises, cloud, and hybrid unified communications solutions.

  • Innovation: Cisco Spark is helping to change the artery people communicate and acquire things done with meetings, messaging, and calling in one platform.
  • Options: You Enjoy choices of how to bring their solutions into your organization. Depending on your needs, you might bound with one of their traffic Edition packaged collaboration solutions or labor with a ally for a hosted collaboration solution.
  • Depth: If you are looking for advanced call control or customer keeping capabilities, they Enjoy solutions for businesses of any size.
  • Flexibility: The Cisco Spark Flex scheme decouples the deployment platform conclusion from the purchase conclusion so you can migrate to cloud collaboration on your own schedule.
  • What are the differences between the traffic Edition packaged solutions? It’s everyone about you and what you need.

  • If you’re an enterprise with sophisticated unified communications requirements, admiration Cisco traffic Edition 7000. It’s a mighty apt for organizations with over 1000 employees. It comes preloaded with unified communications, contact center, mobility, video, paging, Emergency Responder, and more. It is a modular, scale-out solution. You might too want to admiration an Enterprise Agreement.
  • For midsized organizations with up to 1000 employees, Cisco traffic Edition 6000 could breathe a mighty replacement for existing Avaya unified communications platforms. It’s a complete solution with unified communications, contact center, mobility, video, paging, Emergency Responder, and more. It’s a comprehensive and flexible solution.
  • Cisco traffic Edition 4000 provides essential voice and voicemail services, with easy-to-use management tools at an affordable price. It’s a mighty option if you Enjoy between 25 and 200 devices (such as phones). And it’s a mighty replacement for an existing Avaya IP Office system. To hold things simple, installation and ongoing management bewitch residence via the cloud.
  • Do Cisco solutions labor alongside their existing Avaya investments? Our partners Enjoy mighty sustain migrating from Avaya to Cisco and can labor with you to scheme your migration. They believe an end-to-end Cisco solution delivers the best sustain and increases the effectiveness of communications and collaboration in your organization. But, they realize that you may necessity a phased approach.

    What advocate can you offer? Our services team can befriend you scheme every step of your journey, from planning, design, implementation, and adoption to ongoing support. Once your system is running, Software advocate Service (SWSS) provides access to upgrades and global 24×365 access to their Technical Assistance Center. Cisco Smart Net Total Care™ Service provides options for 2-hour, 4-hour, or next-business-day promote hardware replacement. Likewise, their partners too offer a wide ambit of value-added services.

    Find a collaboration ally with the ally locator tool.

     Trust Cisco for Your Contact Center

    Cisco has been in the contact seat traffic since 1999. Depending on region and market share reports, Cisco is either number 1 or number 2 in the contact seat platform segment. Their portfolio covers the needs of contact centers from small to very large. Deployments comprehend market leaders in everyone industries and more than 27,000 individual contact centers.

    Have you migrated large Avaya customers to Cisco contact centers? Yes. In fact, a significant percentage of unusual Cisco contact seat customers are existing Avaya contact seat customers, including many deployments of more than 10,000 seats.

    Avaya says Cisco is conditional on third parties — is that true? Yes. Digital transformation is a value chain play that can’t breathe accomplished via a sole vendor. That’s why they focus on extensibility to valuable third-party solutions via a tenacious set of open APIs and interfaces.

    How achieve you minimize risk in stirring from Avaya to Cisco? We’ve developed extensive expertise in migrating customers from Avaya environments to Cisco. That expertise allows us to reduce risk and translate your specific Avaya solution to Cisco.

    How long would an Avaya to Cisco migration take? As you’d expect, it depends on the size and complexity of your current Avaya environment. A Cisco environment can breathe up and running in as miniature as 90 days.

    Does Cisco Enjoy a cloud contact seat solution? Yes. Cisco Hosted Collaboration Solution for Contact Center is a version of Cisco Unified Contact seat Enterprise designed for hosting by service providers and other cloud partners. It provides the selfsame capabilities as their enterprise on-premises solution in a per-agent/per-month consumption model.

    Are Avaya’s existing applications, such as Avaya WFO, compatible with Cisco’s platform?Yes. Their ecosystem partners — such as NICE, Verint, and Calabrio — Enjoy WFO-compatible solutions that Enjoy been certified and tested, and that interoperate with both Cisco and Avaya.

    Can you befriend us maintain and manage an Avaya platform and existing third-party applications during a transition? Yes. Cisco and their partners can advocate migration, day-2 support, and manage and maintain an Avaya solution.

    Do you Enjoy applications similar to Avaya CMS, call Vectoring, and Session Manager? Yes. Cisco has a age platform with equivalent or more robust capabilities due to a more modern architecture that provides greater inherent extensibility. The following table provides examples of baseline capabilities between the two companies. One significant difference: Cisco builds many of these capabilities directly into the ground solution, whereas Avaya requires add-ons.

    What is your global presence? Their contact seat solutions Enjoy wide market presence in every operating region of the world. Their installed ground scales from small contact centers to large virtual and global customer keeping centers. Their partners comprehend large global as well as regional players.

    Get Gartner’s perspective. Gartner positioned Cisco as a leader in everyone five Gartner Magic Quadrants in which Cisco Collaboration participated — including those for unified communications and contact center.


    Vertical Communications Joins 8x8 Channel ally Program to Expand Its Best-Of-Breed Cloud Communications Portfolio | real questions and Pass4sure dumps


    8x8, Inc. (EGHT), a leading cloud provider of voice, video, collaboration and contact seat solutions for over one million users worldwide, today announced perpendicular Communications® has joined its strategic channel ally program. The partnership will allow companies to migrate their traffic to the cloud and communicate faster and smarter to exceed customer expectations.

    Vertical Communications will offer 8x8’s services through its nationwide footprint of direct sales and advocate offices. perpendicular supports thousands of customers across the country with their unique “One Vertical” solution. By offering a complete line of data and wide locality networking services, phones, and cloud services, perpendicular is able to bewitch responsibility for a business’ complete communications solution from finish to end. The “One Vertical” solution is designed by Vertical’s industry-leading solutions team and delivered by Vertical’s award-winning implementation organization. The result is a superior customer experience.

    “Vertical selected 8x8 as their ally because they’re at the top of the market, providing companies with a cutting-edge technology platform, while simultaneously focusing on the security and reliability of their solutions,” said Peter Bailey, CEO of perpendicular Communications. “With 8x8, they can deliver a sole source for a complete communications platform, which simplifies the assignation model and provides a better solution for their customers.”

    This unusual partnership will enable perpendicular to combine its award-winning design, implementation, and advocate services with 8x8 X Series. Launched in 2018, 8x8 X progression helps businesses transform their customer and employee sustain with one system of assignation across voice, video, collaboration and contact center, and one system of intelligence on a sole cloud-based technology platform.

    8x8's global channel enablement program continues to grow with more than 400 partners and 10 strategic masters participating since its inception in August 2017.

    “The key to effectively scaling a channel program is to breathe highly selective in the companies you pick as partners. perpendicular Communications has a proven service and advocate infrastructure that will provide an outstanding customer sustain to companies stirring to enterprise cloud communications with 8x8 X Series,” said John DeLozier, Vice President & Channel Chief, 8x8. “Their national scale, industry-specific expertise, and sophisticated technical staff develop them uniquely qualified to befriend more businesses transform both their employee and customer sustain with 8x8.”

    8x8 X progression was recently recognized by Gartner as a Leader in the 2018 “Magic Quadrant for Unified Communications as a Service, Worldwide”1 for the seventh consecutive year, and positioned as a Challenger in the 2018 “Magic Quadrant for Contact seat as a Service, North America”2 for the fourth year in a row.

    8x8 too recently won Frost & Sullivan’s 2018 North American Integrated CCaaS and UCaaS Competitive Strategy Innovation and Leadership Award for 8x8 X Series.

    About perpendicular Communications

    Vertical Communications, Inc. is a leading provider of communications platforms and applications that enable captious traffic workflows for enterprises across a variety of industries including retail, automotive, health keeping and hospitality. Their cloud and hybrid voice, WebRTC, mobility, messaging and collaboration solutions befriend some of the world’s most successful companies ameliorate efficiencies in daily operations, drive sales and deliver a superior customer experience. Vertical’s award-winning products and solutions, combined with their highly customer-focused assignation model, develop us a strategic ally for businesses looking to transform their operations with communications technology. For more information about perpendicular Communications and their complete line of products built for How They labor Today, visit

    About 8x8, Inc.

    8x8, Inc. (EGHT) cloud solutions befriend businesses transform their customer and employee experience. With one system of assignation for voice, video, collaboration and contact seat and one system of intelligence on one technology platform, businesses can now communicate faster and smarter to exceed the accelerate of customer expectations. For additional information, visit, or result 8x8 on LinkedIn, Twitter, and Facebook.

    Story continues

    8x8® and 8x8 X Series™ are trademarks of 8x8, Inc.

    [1] Gartner “Magic Quadrant for Unified Communications as a Service, Worldwide” by Daniel O’Connell, Megan Fernandez, Rafael Benitez, Bjarne Munch, Christopher Trueman, Mihai Nguyen, October 10, 2018.

    [2] Gartner "Magic Quadrant for Contact seat as a Service, North America" by Drew Kraus, Steve Blood, Simon Harrison, Daniel O’Connell, October 17, 2018.

    Gartner Disclaimer

    Gartner does not endorse any vendor, product or service depicted in its research publications, and does not recommend technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organisation and should not breathe construed as statements of fact. Gartner disclaims everyone warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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    8x8 Named Market Challenger in Ovum's conclusion Matrix Report for Multichannel Contact seat Solutions | real questions and Pass4sure dumps

    SAN JOSE, Calif.--(BUSINESS WIRE)--8x8, Inc. (NASDAQ:EGHT), a leading provider of cloud-based unified communications and contact seat solutions, today announced that the company was named as a Market Challenger in the latest conclusion Matrix Report for Multichannel Contact seat Solutions by Ovum, a leading global technology research firm. This is the first time 8x8 has appeared in the Ovum report, signaling a tenacious market presence, increased customer adoption and growing momentum in the contact seat space.

    The Ovum conclusion Matrix highlighted that “the increased acceptance of cloud among enterprises, as well as the addition of many unusual vendors in the market, means that the competitive landscape for cloud contact seat solutions had become complex. Enterprises necessity assistance in finding the prerogative platform to meet their needs.” The firm identified seven leading providers and evaluated them not only on their technical strength, but on market repercussion and customer satisfaction. Providers making that list comprehend 8x8, Five9, Genesys, InContact, Interactive Intelligence, LiveOps and NewVoiceMedia. A highlighted notation from the report mentioned that “the differences in capabilities between vendors were relatively slight, so therefore Ovum recommends that enterprise buyers admiration everyone seven vendors in the sample.”

    “One of the advantages of 8x8’s contact seat solutions is that they require miniature or no programming to install. Contact centers can implement the solution quickly, without much integration,” said Aphrodite Brinsmead, Ovum Principal Analyst. Brinsmead too celebrated that 8x8 has tenacious technical capabilities, has been aggressively trying to bound up-market into larger enterprises and offers a valuable combination of cloud telephony and contact seat tools. “Customers stated they chose 8x8 for its pricing, ease of implementation, reliability and feature set.”

    “8x8 has demonstrated impressive market repercussion in the contact seat this year, and they are pleased to perceive the industry validation continue with Ovum’s report,” said Vik Verma, 8x8 CEO. “With their recent VCC Global and VCC Analytics announcements, 8x8 has been breaking impressive ground in the contact seat and continues to propel innovation barriers. They are executing on their vision to deliver high-value, high-touch customer capabilities, while providing a truly unified global contact seat with worldwide presence.”

    About 8x8, Inc.

    8x8, Inc. (NASDAQ:EGHT) is the trusted provider of secure and trustworthy enterprise cloud communications solutions to more than 40,000 businesses operating in over 100 countries across six continents. 8x8's out-of-the-box cloud solutions replace traditional on-premises PBX hardware and software-based systems with a flexible and scalable Software as a Service (SaaS) alternative, encompassing cloud traffic phone service, contact seat solutions, and conferencing. For additional information, visit, or connect with 8x8 on LinkedIn, Twitter, Google+ and Facebook.

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