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642-165 Unified Communications Contact focus Express Implementation (UCCX)

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642-165 exam Dumps Source : Unified Communications Contact focus Express Implementation (UCCX)

Test Code : 642-165
Test cognomen : Unified Communications Contact focus Express Implementation (UCCX)
Vendor cognomen : Cisco
free pdf : 174 actual Questions

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Cisco Unified Communications Contact Center

fundamental Premises About On-Premises Unified Communications | actual Questions and Pass4sure dumps

evidently Cisco is committed to constructing creative cloud collaboration solutions. this is a sizzling space. Cloud collaboration can provide many merits in the method IT groups deliver capabilities to their clients. It gives new opportunities to trade the passage travail gets achieved, and speeds-up innovation. we're already a pacesetter, and need to extend their management even further. prognosticate to hear some unique bulletins at enterprise connect in Orlando next week. 

Many of their present purchasers Come to me and ask: 

  • What does this hint for Cisco’s on-premises UC approach?
  • Are there decent explanations to retain an on-premise UC estate? 
  • How am i able to lengthen the value of my on-premises investments as I movement some (or all) of my collaboration to the cloud? 
  • Tens of hundreds of thousands of users depend on Cisco Unified Communications manager, Cisco Unified Contact core (categorical/business/Packaged), Cisco Jabber, and Cisco meeting Server to regain their jobs achieved. They aren't going to allow them to down.   

    I believe there are a few key reasons why on-premises options will proceed to breathe crucial: 

    1) Regulatory policy and compliance: while their cloud options are very secure, many governments and industries are not allowed to adopt them on account of legal and regulatory considerations. There are a lot of “air gapped” networks that don't seem to breathe allowed to stand internet connectivity and they wish to consume Cisco on-premises unified conversation solutions! 

    2) Geographic attain: There are nevertheless many areas of the realm the Place cloud options aren't fully attainable. There are international locations, areas of infamous internet connectivity, and even ships (sure, they stand Unified CM working in ships). 

    3) IT integrations: Our methods stand many APIs that consumers and 3rd birthday party know-how companions stand taken talents of over a number of years. It’s not discrete to watch a great commercial enterprise with numerous contact centers, recording programs, muster accounting application packages, and a plethora of custom progress purposes linked to the equal Unified CM cluster. Cloud solutions are characteristic wealthy and present APIs to connect with different web capabilities and functions. some of the leading merits of the cloud is simplicity. consumers will must originate a option between their current refined IT environment or a extra streamlined one.

    four) really expert applications: trying to find low-latency, tremendous excessive-decision and high-frame cost video? The answer is likely “no” for most shoppers, however media groups, as an instance, suppose in any other case. we can’t beat the pace of easy, and the circular trip for packets to retract to the basement is lessen than going to the cloud. 

    So, to me, the reply is terribly basic: yes – we will continue to innovate in on-premises.  they will bring THE most appropriate on- premises collaboration options out there, duration.  

    There are two missions I set for my team... 

    First, for those groups that already consume their on-premises portfolio, and even are looking to birth, they can supply cozy and rock-strong reputable options that satisfaction your users. they will continue to simplify administration and in the reduction of the total cost of possession (TCO) of their options, anticipating that you will count on them for a long time to return. 

    The 2nd mission: for consumers who are on-premises these days and want emigrate some or all of your collaboration to the Cisco cloud, we will present smooth transition pathways. They aren't going to slow you down. certainly, they will permit you to circulation sooner than largely unproven cloud competitors who will are expecting you're taking mountainous leaps of faith. 

    So, in case you want to install Cisco cloud calling solutions, it really is superb. if you need to install on-premises or a hybrid answer, that's excellent too. we will back you with your journey. 

    seem to breathe out for collaboration announcements at enterprise join, Orlando, March 18-21.

    which you could reside circulate the keynote by means of Amy Chang, SVP Collaboration on on Wednesday March twentieth at 10 am ET.  check in for a reminder electronic mail here.

    if you're on the alternate exhibit, talk over with their booth to behold their newest improvements in action. cease via for a chat.

    I’ll breathe taking partake in a are animate panel debate about on-premises and cloud options. I’d admire to hear your views and reply any questions you have.  Add it to your agenda here.

    then again, submit your questions below, and that i’ll regain lower back to you.


    M-theory community Releases vREALM Powered by Cisco Voice & Unified Communications | actual Questions and Pass4sure dumps

    los angeles, CA, February 27, 2019 --( M-idea neighborhood, a pacesetter in start of inner most technology infrastructure and managed capabilities has announced a new product providing, vREALM, a single-tenant inner most cloud carrier supplying managed Cisco’s Voice & Unified Communications commercial enterprise VoIP and regain in finger with center. using their proprietary cloud mannequin, CapEx-as-a-provider™, M-thought offers a complete managed Cisco UC networking stack, On-Prem or Privately hosted with cloud redundancy, on a price-per-person groundwork.

    Blurring the traces between CapEx and OpEx. M-conception gives a totally managed inner most single-tenant hosted answer. vREALM offers you the month-to-month subscription draw of a public VoIP company with the first-rate, privacy, protection and business Cisco hardware and software that best a boutique reseller can present typically on a CapEx basis. There are no up-entrance prices, only a manageable month-to-month fee.

    “This new product sets us other than their competitors,” states Chant Vartanian, Chairman and Chief strategy Officer of M-idea. “vREALM is the Hosted VoIP answer that alterations the IT consumption paradigm. they will seriously change your enterprise communique and reduce costs with an business grade voice, video and collaboration answer that best Cisco can offer.”

    About M-idea group (

    M-theory’s mission is to disrupt the confidential methodology of technology acquisition. As a dynamic rising growth business, they point to convey imaginative expertise solutions that serve discrete verticals akin to Finance, IT, Healthcare, mission group, Manufacturing, utility, company functions, amusement, criminal, Gaming, and Telecommunications. in comparison to public cloud and traditional infrastructure-as-a-provider (IaaS) approaches, CaaS presents two primary distinctions. First, M-theory provides custom-built, single-tenant inner most clouds. This capability shoppers can ensure their environments are fully aligned with their unavoidable protection guidelines and compliance mandates - and avoid the risks linked to multi-tenant environments. 2nd, these deepest clouds may besides breathe delivered anywhere the client requires, no matter if on their premises, in M-idea’s facts centers, in a colocation atmosphere or another records middle they choose.

    CBTS Named by means of Gartner as a awesome UCaaS dealer in Magic Quadrant for Unified Communications as a carrier, global file | actual Questions and Pass4sure dumps

    CINCINNATI--(enterprise WIRE)--CBTS, a number one know-how issuer that grants communications, cloud, infrastructure, and consulting options to purchasers throughout North the united states, today announced that it has been named via Gartner, Inc. as a wonderful UCaaS supplier within the October 2018 “Magic Quadrant for Unified Communications as a carrier, global” research document.

    CBTS is a confirmed unified communications companion that hosts over 230,000 UCaaS handsets for industrial and commercial enterprise corporations outright through North the us. CBTS helps Fortune 500 and international 2000 shoppers across verticals that comprehend healthcare, retail, manufacturing, government, and education. CBTS offers the agility, flexibility, and client focus of a smaller business, coupled with the competence to carry the useful resource scale and capabilities that colossal businesses require.

    CBTS offers two Unified Communications as a carrier solutions:

  • Hosted enterprise UC from CBTS is a cloud-based mostly, completely hosted unified communications answer powered by using Cisco's business-main Hosted Collaboration solution (HCS). Hosted enterprise UC offers commercial enterprise purchasers with the all UC suite of functions, collaboration tools, mobility points and Cisco IP handsets. built with tremendous organizations in mind, Hosted enterprise UC is a incredibly attainable and supple answer that is designed, supported, and carried out by means of world-class engineers.
  • Hosted UC from CBTS is a cloud-enabled unified communications solution that gives Cisco/Broadsoft’s main portfolio of voice, applications, contact core, and collaboration options to present growing to breathe businesses flexibility and scalability.
  • “CBTS is dedicated to providing purchasers the voice and collaboration tools that give agility, scalability, and value-effectiveness to back them innovate and develop,” stated Scott Seger, President of CBTS. “We consider Gartner naming CBTS as a distinguished UCaaS seller as validation of their potential to carry on this commitment.”


    Gartner does not recommend any supplier, product or service depicted in its analysis publications, and does not recommend expertise clients to select most effectual these companies with the highest scores or different designation. Gartner analysis publications comprehend the opinions of Gartner's analysis organization and should not breathe construed as statements of fact. Gartner disclaims outright warranties, expressed or implied, with prize to this analysis, including any warranties of merchantability or health for a selected purpose.


    CBTS serves commercial enterprise and midmarket purchasers in outright industries across the united states and Canada. From Unified Communications to Cloud capabilities and beyond, CBTS combines deep technical expertise with a full suite of bendy know-how solutions that power company consequences, augment operational effectivity, mitigate chance, and crop back expenses for its clients. For greater assistance, please hunt counsel from

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    Amcom Software Achieves Cisco Compatibility Certification With Cisco Solution Program | actual questions and Pass4sure dumps

    MINNEAPOLIS--(BUSINESS WIRE)--Amcom Software announced that the latest versions of its Amcom operator console stand successfully achieved Cisco compatibility certification with Cisco Unified Communications Manager (UCM) version 10.0, Cisco Unified Contact focus Express (UCCX) version 10.0, and Cisco Unified Contact focus Enterprise (UCCE) version 10.0. The Internet of Everything (IoE) continues to bring together people, processes, data and things to enhance the relevancy of network connections. As a member of the Cisco® Solution confederate Program, Amcom Software is able to quickly create and deploy solutions to enhance the capabilities, performance and management of the network to capture value in the IoE.

    Amcom Software’s operator console solution is a foundational component in its faultfinding communications suite. Organizations in sectors such as healthcare and government depend on Amcom’s operator console to enable operators to quickly and reliably connect internal and external callers. The result is tenacious customer service levels and often faster coordination of patient custody in time-critical situations. In addition, users can select advantage of new features due to the compatibility.

    The Cisco Solution confederate Program, partake of the Cisco confederate Ecosystem, unites Cisco with third-party independent hardware and software vendors to deliver integrated solutions to joint customers. As a Preferred Solution Partner, Amcom Software has achieved Cisco compatibility certification on at least one solution, and can provide its customers with 24-hour, 7-days-a-week customer support. For more information on Amcom Software, retract to:

    About Amcom SoftwareAmcom Software, a division of USA Mobility, Inc. (Nasdaq: USMO), connects people to each other and to the data they need. This helps organizations redeem lives with communications that are faster, more accurate, and more efficient. Thousands of organizations worldwide depend on Amcom solutions for faultfinding smartphone communications, contact focus optimization, emergency management, and clinical workflow improvement. The company's products are used by leading organizations in healthcare, hospitality, education, business, and government. By continually developing its industry-leading technologies, Amcom Software has steadily grown and solidified its market leadership. For more information, muster 800.852.8935, retract to or find us on Twitter @AmcomSoftware.

    Amcom is a trademark of Amcom Software.

    * Compatibility certification via Interoperability Verification Testing and Cisco Validated Design is designed to simulate typical customer configurations and does not replace the need for on-site testing and interoperability validation in conjunction with actual implementation.

    ePlus Expands Collaboration and Managed Services Offerings With Acquisition of VantiCore | actual questions and Pass4sure dumps

    HERNDON, Va., Jan. 9, 2012 (GLOBE NEWSWIRE) -- ePlus inc. (Nasdaq:PLUS - News) today announced that its subsidiary, ePlus Technology, inc. acquired the operating business of VantiCore, LLC., a Cisco-focused solutions provider headquartered in New Hampshire, on January 6, 2012. With expertise in Advanced Unified Communications (UC), Collaboration, and Customer Contact focus solutions, ePlus gains increased market presence in New England as well as enhanced Cisco engineering delivery capabilities to complement its existing UC, Data Center, and Managed Services practices. Details of the transaction are not being disclosed.

    "We're pleased to welcome VantiCore to ePlus and solidify their presence in New England, with one of the largest engineering teams serving the region," said Phillip G. Norton, chairman, president, and CEO of ePlus. "VantiCore's expertise with Cisco Unified Collaboration, Contact focus solutions, and Managed Services is a tenacious complement to their existing suite of integrated offerings and top Cisco certifications. By combining their joint expertise, ePlus is strategically positioned to provide the highest smooth of service to customers in Vermont, Maine, New Hampshire, and Massachusetts."

    "We watch forward to becoming partake of the talented team at ePlus. Both their employees and customers will benefit from the joint resources of ePlus and VantiCore, including an expanded portfolio of best-of-breed products from leading manufacturers to back faultfinding business initiatives such as cloud computing, data centers, storage, desktop virtualization, security, and video conferencing," said Vince Eugene, CEO of VantiCore.

    ePlus is a Cisco Gold Certified confederate and has achieved Cisco Master Specializations in Security and Unified Communications as well as the Cisco Managed Services Master Certification. In addition, ePlus holds Cisco Specializations in Advanced Routing and Switching, Advanced Data focus Storage Networking, Advanced Data focus Networking Infrastructure, Advanced Wireless LAN, and Cisco Authorized Unified Meetingplace confederate as well as Cisco ATP designations in Cisco TelePresence Video Master, Video Surveillance, and Data focus Unified Computing. For more information about Cisco solutions from ePlus, visit

    About ePlus inc.

    ePlus is a leading provider of technology solutions. ePlus enables organizations to optimize their IT infrastructure and supply chain processes by delivering world-class IT products from top manufacturers, professional services, supple lease financing, proprietary software, and patented business methods. Founded in 1990, ePlus has more than 750 associates in 20+ locations serving federal, state, municipal, and commercial customers. The Company is headquartered in Herndon, VA. For more information, visit, muster 888-482-1122, or email

    About VantiCore

    VantiCore is a Cisco Premier confederate with a focused exercise in Advanced Unified Communications and Collaboration Solutions, with a specialization in Unified Contact focus Express (UCCX), headquartered in Bedford, NH. The company offers managed services and a Virtual CIO consulting service to enhance its strategic value to its customers. More information is available at

    ePlus(R) and ePlus products referenced herein are either registered trademarks or trademarks of ePlus inc. in the United States and/or other countries. The names of other companies and products mentioned herein may breathe the trademarks of their respective owners.

    Statements in this press release that are not historical facts may breathe deemed to breathe "forward-looking statements." Actual and anticipated future results may vary materially due to unavoidable risks and uncertainties, including, without limitation, their competence to consummate and integrate acquisitions; possible adverse effects resulting from the recent financial crisis in the credit markets and common slowdown of the U.S. economy such as their current and potential customers delaying or reducing technology purchases, increasing credit risk associated with their customers and vendors, reduction of vendor incentive programs, and restrictions on their access to capital necessary to fund their operations; significant adverse changes in, reductions in, or losses of relationships with major customers or vendors; the claim for and acceptance of, their products and services; their competence to apt their services to meet changes in market developments; the impact of competition in their markets; the possibility of defects in their products or catalog content data; their competence to hire and retain enough qualified personnel; and other risks or uncertainties particular in their reports filed with the Securities and Exchange Commission. outright information set forth in this press release is current as of the date of this release and ePlus undertakes no duty or obligation to update this information.

    Cisco Unified Communications Saves Money for Henny Penny | actual questions and Pass4sure dumps

    Henny Penny swapped out its aging Avaya PBXs for Cisco unified communication gear and wound up with a more expensive system that saves money on travel and improves communication with distributors.

    ROI doesn't always pan out with unified communications 

    The changeover required a new data network and getting rid of the company's entire feeble phone network, but the result is a system that has more features and is easier to manage and maintain, says Brad Fletcher, the communications manager for the privately held cooking products manufacturer. The Eaton, Ohio, company has three manufacturing facilities as well as three international sales offices and 35 regional sales representatives.

    In 2006 when it became simple that Henny Penny would stand to upgrade its Avaya Definity PBXs, it made the decision to retract IP, Fletcher says. So it upgraded its network from rapidly Ethernet to Gigabit Ethernet starting in 2006, in partake to breathe ready to back the QoS needed for VoIP. The company had a Cisco data network before, and stuck with it for the upgrade, he says. It upgraded security at the selfsame time, besides with Cisco gear.

    Quiz: How much execute you know about Cisco?

    The feeble phone switches were augmented by Intuity Audix messaging for voice mail. The company has three muster centers – for customer service, parts and tech back – and it used to depend on "hunt group" call-distribution methods that diverted calls to lists of phone numbers and rang the first line that was free, Fletcher says.

    The company had no telecom staff to converse of, so any changes required calling in outside help. "Nobody was a phone person here, so it made sense to watch at VoIP. They figured it would breathe an smooth transition and they struggled to execute anything with the Avaya system at the time," he says.

    Before the swap, the technical back muster focus was clamoring for better tools because it was negotiating with a great food-services customer that was demanding they disburse no more than a minute on hold when they called for service. Henny Penny needed a passage to monitor and document those times, Fletcher says.

    Henny Penny considered sticking with Avaya in its migration to VoIP because the transition would stand required upgrades but not fork-lifting outright the Avaya gear. Cisco Unified Communications Manager, Unified Contact focus Express, Unified MeetingPlace Express and Cisco UCCX Agents cost more and meant scrapping the Avaya equipment. It besides took a lot more application to install than Avaya's would have, but Henny Penny is making up for it now with better management and administration of the muster centers, Fletcher says.

    The feeble system had no reporting, so there were no statistics on how long customers waited for service, how many hung up before anyone answered, or how long agents spent with each caller. "We couldn't uncover how well they were doing for their customers," he says.

    The Cisco system provides reporting and enables information gathered by one contact focus to breathe transferred along with the muster to another. So if tech back takes a muster and determines a customer needs a new part, that muster could breathe transferred to the parts focus along with outright the customer information in a data format on the UCCX platform. "It cuts down on asking questions twice, cuts time on the phone and reduces frustration," Fletcher says.

    The system supports skills-based routing, so an initial agent taking customer information can quickly find an agent with the right erudition to help, he says. It besides enables consume of instant messaging to regain input from other agents during calls to befriend customers faster.

    Henny Penny has distributed Unified Personal Communicator client software to its sales teams so they can set up inexpensive videoconferences that stand saved the company $131,251 the first year, Fletcher says.

    UPC clients enable salespeople in the United States to conference after hours with their counterparts in China, which has a 13-hour time difference. Rather than coming in to travail at 10 p.m. to sit in a videoconference room, they can fire up their laptops and inexpensive video cameras to connect via VPN over their home broadband connections, Fletcher says.

    But if they execute want to conference from work, the Polycom leeway conferencing gear Henny Penny already had in Place is interoperable with the Cisco equipment, he says. So groups of employees can unite the Cisco-based videoconferences.

    The UC system supports meetings and conferences with distributors as well. The conferences are something the company never had before, with several hundred distributors attending to hear marketing updates, sales figures and the like, Fletcher says. Before, such information was shared on CDs that were mailed out or in files that were downloaded.

    The Cisco system might stand been more costly, but ROI was not the only factor Henny Penny considered, Fletcher says. "Numbers are essential to us, but attribute and value are really essential to us, too," he says. "Uptime is more essential than cost."

    This story, "Cisco Unified Communications Saves Money for Henny Penny" was originally published by Network World.

    Copyright © 2009 IDG Communications, Inc.

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