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642-164 Unified Contact seat Express and Unified IP/IVR (UCCXD) v 1.1

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642-164 exam Dumps Source : Unified Contact seat Express and Unified IP/IVR (UCCXD) v 1.1

Test Code : 642-164
Test name : Unified Contact seat Express and Unified IP/IVR (UCCXD) v 1.1
Vendor name : Cisco
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Cisco Unified Contact seat Express

10 Leaders in quickly-changing Omnichannel Contact core Sector | killexams.com true Questions and Pass4sure dumps

The contact core is probably the most essential asset of a company that lives or dies via the character of its interactions with its valued clientele, shoppers and prospects.

A sample of 10 major omnichannel contact core providers suggests that it's a class in transition. half one is ongoing: The name core has swirl into the contact core and in many situations has taken up house within the cloud. The next step, which probably might breathe transformative, is the mixing of synthetic intelligence and massive information. The influence of these changes will understanding consolidation and new entrants, together with some huge avid gamers.

the ten corporations profiled rush the gamut from prevalent (Cisco) to lesser widely used (Enghouse and Serenova). Some platforms are within the cloud, some on premises, and some are offered in both. Pricing is multiple. There are loads of choices on elements units. goals consist of the skill to communicate over any device, swap agilely totality the course through periods, and supply agents with pertinent counsel as it is required.

corporations should breathe certain that the systems they opt for maintain the commandeer ability. other factors that should silent breathe stored in intellect are no matter if the focus is on outbound contacts (commonly sales) or inbound traffic, even if the emphasis is on ordinary cellphone contacts (perhaps premiere for companies serving an older demographic) or multimedia, and no matter if seasonal and every day spikes in site visitors will furthermore breathe accommodated.

eventually, businesses should understand that the seller lineup is fluid.  They should silent maintain a transparent theory of the seller or service provider’s plans and their options if it is acquired or goes out of company. These are generic occurrences in instantly altering sectors. "The dealer landscape is relatively fragmented and consolidating, plus with the cloud in ascendancy, we're getting new gamers as smartly," talked about Jon Arnold, the predominant of J Arnold & friends.

10 Contact middle seller Leaders

ContactCenterVendors

8x8, Inc

8x8 digital Contact middle

8x8, headquartered in San Jose, California, presents the digital Contact middle. besides the items available today, the company will bow the X succession purchasable this summer season. introduced at commercial enterprise connect, the X succession eliminates the silos and aspect solutions that maintain developed between voice, the contact core, collaboration and conferencing. it is going to try this by course of working off one set of facts, one workflow engine and one analytics engine.

  • team of workers optimization
  • superior company mobilephone and collaboration capabilities and unified communications
  • helps for voicemail, electronic mail, internet callback, net chat, sociable and others
  • Browser-based
  • helps agents despite location
  • Integrates with a couple of main CRM systems and can breathe configured to interface with other industry applications
  • Globally dispensed brokers maintain average admin and reporting and high voice exceptional via geo-routing to the closest of 8x8's 15 global information facilities
  • Key industries: fiscal functions, fitness care, high tech, coverage, felony, manufacturing, loyal estate, retail proceed back and forth/hospitality

    Alcatel-Lucent commercial enterprise

    Paris-primarily based Alcatel-Lucent industry is commonly used for far more than contact facilities. On the contact seat front, the enterprise focal point presently is on training, government, health care, hospitality and transportation. The OmniTouch Contact core average version points modules for contact middle supervision, distribution, agents and interactive voice response. OpenTouch consumer service supports each agent-based and self-carrier multimedia interactions.

    OmniTouch Contact seat common edition

  • Contact centers in particular pushed by using inbound voice interactions
  • far flung agent facilities
  • department survivability for inbound contacts with Alcatel-Lucent OmniPCX industry Passive communique Server
  • Prioritized "ability mapping" routes calls according to finest accessible supplies
  • advanced queuing with embedded voice announcements
  • Integration with compliant enterprise applications, messaging functions and LDAP directories
  • OpenTouch customer provider

  • Social media channels
  • Agent and supervisor net desktop
  • Inbound, outbound and blended campaigns with constant agent scripts
  • Multimedia help: voice, e mail, net, sociable media
  • clever routing in keeping with agent skills, client profile, geography and industry suggestions
  • Predictive dialer for a high productiveness and converse times while complying with legislations
  • visual management interface for supervisors to pomp screen and manipulate operations, team of workers, and consequences
  • computerized Speech recognition (ASR), textual content To Speech (TTS), natural Language (NL)
  • Avaya

    Avaya Oceana answer

    Avaya, relish Alcatel-Lucent enterprise, has a protracted historical past and high profile. The Oceana solution, the enterprise says, enhances customer interplay and drives loyalty. The platform supports any device at any point in the interaction, captures totality interactions, and integrates interactions from legacy systems.

  • rich multi-touch engagement: customers can maintain interaction via cellular, net, cell, internet chat, chatbot, SMS, e mail, social, video, voice
  • Context renovation: maintain context in the course of the interplay
  • visual workflows: Drag-and-drop design allows for brokers to convey the correct components, content material and context collectively throughout consumer relationship administration (CRM) and other techniques
  • 360-degree client context: Captures consumer, enterprise and situational context throughout totality contact points
  • next-era direct-to-agent routing: immediately matches clients to the optimum agent or enterprise
  • Intuitive agent and supervisor workspaces: HTML5-based omnichannel computers are handy to utilize and an impressive driver of user productivity
  • advanced analytics: Avaya Analytics is designed for multitouch and features an open facts mannequin designed to supply new and powerful insights
  • constructed on Avaya Breeze, which can support third-birthday celebration and customized apps and cloud services via modular Snap-ins
  • Key industries: economic capabilities, insurance, health care, hospitality, education, manufacturing, outsourcers, executive

    Cisco

    Cisco, with its wide selection of contact middle offerings, aims to serve the entire waterfront with a wide variety of products and configurations. The company's maintain an impact on skill that items from many different companies within the contact core class interoperate with and combine into Cisco structures.

    Unified Contact core express

  • internet Chat: neighborhood chat and transfer, multi-select wrap-up
  • Agent e-mail updates: further response alternatives including ahead, better attachments and cc/bcc
  • Agent computing device improvements: simultaneous summon heritage, making calls from the competent state
  • Reporting enhancements: more convenient chart introduction and dashboards, new multi-channel studies
  • New signal-on supervisor functionality includes monitoring outbound non-ACD calls, viewing agent condition and summon history and viewing crew-selected ancient reports
  • Infrastructure updates consist of more advantageous digital custody experience
  • All-in-one consumer custody solution
  • Pricing: Cisco Unified Contact core categorical costs are based on two types of agents.  better (skill/competency businesses, primary IVR, reporting, recording, phone-primarily based agents, desktop agent application, computer workflows, alternative for redundancy, choice for advanced satisfactory administration and personnel administration), and top rate (provides access to third celebration facts sources, and VXML IVR means, choice for advanced first-rate management and workforce administration). the following desk summarizes the per-agent application list expense structure for Contact middle categorical: 

     CiscoPricing

    The 25-seat promotional bundles for more desirable and top class licenses include the extreme Availability licenses. The top class licenses encompass each license for SocialMiner as neatly for an off-container premium Cisco Unified Intelligence center. Outbound IVR and Predictive/progressive Agent performance is optionally available with the top rate equipment at $695 per port.

    Packaged Contact seat commercial enterprise

  • supports for up to four peripheral gateways–Unified Communications supervisor pairs
  • The software gateway to obtain facts from outside purposes
  • can breathe deployed in simplex or duplex mode in lab environments
  • guide for “carry your personal hardware”
  • Pricing:

    Packaged Contact core commercial enterprise requires only two licensing entities that encapsulate various points of the Contact middle commercial enterprise answer. the first merchandise is the Packaged Server license for $15,000. It includes UCCE utility and CVP application, Unified Intelligence middle top class edition for reporting, two CVP Studio licenses for service advent, Finesse utility, sociable Miner software and 100 Outbound choice Dialer ports.

    The second merchandise is the Packaged Agent license, which costs $2,350. It comprises one CCE premium Agent, one redundant CVP port for queuing or self-carrier, one Voice Browser Port and commercial enterprise Chat and email. A customer would procure one unit of Packaged Server license and any number of a Packaged Agent license for each and every concurrent logged in agent.

    optional features include additional Cisco Outbound alternative at $600 per port. totality expenditures are list fees, with customer and accomplice coupon codes.

    Cisco Unified Contact middle commercial enterprise

  • clever any-channel contact routing, self-service treatment, and open-integration interfaces for the agent laptop and different functions
  • Contact brought to probably the most acceptable resource according to actual-time circumstances, enterprise rules, and agent attributes
  • e mail and web chat normal
  • detailed and abstract records offered in prebuilt studies and an open-reporting database with a broadcast schema, enabling handy building of custom experiences
  • developed-in context carrier allows greater personalised, effective self-service, and agent interactions
  • Pricing:

    Cisco Unified Contact seat commercial enterprise application is $15,000 plus a charge per agent seat (simultaneous login) and Queuing and IVR ports. The “top class Agent” (full integration toolkit capability) is $1,950 per agent. Queuing is $1,a hundred per port and IVR is $1,195 per port. Cisco Outbound alternative is $600 per port. totality prices are record fees; coupon codes keep per consumer/companion.

    Hosted Collaboration respond Contact core

  • makes it workable for cloud-based contact facilities throughout the Cisco ecosystem of depended on companions
  • helps petite via stupendous contact centers, ranging from 10 to 12,000 brokers per client instance
  • Contact core features, encompass agent and supervisor computer with Cisco Finesse, built-in self-service IVR with CVP. comprises built-in e mail and internet chat, outbound assist, remote reserved monitoring, internet 2.0-based mostly reporting with Cisco Unified Intelligence core, at-home agent aid
  • Third-birthday party integration for recording, wallboards, staff administration, CRM, and database management
  • Spark Care

  • Embedding on enterprise' web page to present chat and callback services
  • consumer custody agent workspace and built-in reporting with consumer remarks to expand attend desk productivity and effectiveness
  • Cisco Spark custody is obtainable as a section of Cisco Spark, with integrated administration and enterprise-class security
  • Key industries: training, power/utilities, pecuniary capabilities, govt, fitness care, hospitality, retail, activities and enjoyment

    web page Two: greater Omnichannel Leaders


    Cisco Updates Contact core Lineup | killexams.com true Questions and Pass4sure dumps

    Cisco has updated its contact core portfolio with the intent of improving consumer event, safety and deployment, and developing value for organizations by providing related choices via a cloud-first mannequin.

    unencumber 12.0 includes enhancements to Cisco’s on-premises and hosted solutions: Unified Contact seat commercial enterprise (Unified CCE), Packaged Contact middle commercial enterprise (Packaged CCE), Unified Contact middle express (Unified CCX), and Hosted Collaboration respond for Contact seat (HSC-CC).

    Cisco's Vasili Triant

    Cisco’s Vasili Triant

    Vasili Triant, Cisco’s vp of customer select custody of the collaboration, tells Channel partners the newest liberate lets companions proceed returned to latest valued clientele for process re-engineering besides the help itself.

    “There [are] lots of capabilities earnings that companions can profit from,” he referred to. “companions at totality times play an essential role in every thing they do. Product management determines feature free up content from loads of sources together with purchasers and partners, in addition to Cisco realm personnel, UX box analysis and market facts. Their partners’ remarks is a essential aspect of their approach.”

    In his blog, Tod famous, Cisco’s senior director of product administration, wrote that contact centers play an “essential position in shaping an organization’s path and maintain develop into a strategic quintessential to riding customer loyalty, innovation and enterprise increase.”

    “The agent event in particular has a direct correlation with how your purchasers bow purchasing selections,” he wrote. “In some instances, they're the most effective interplay purchasers may maintain together with your firm. for this reason, empowering agents with up to date and intuitive equipment that enable them to maintain the prerogative tips and components at their fingertips, helps power sooner conclusion closure and create extra meaningful client interactions that can remaining a lifetime.”

    New facets encompass:

  • Multi-web site supervisor aid, enabling far flung or traveling supervisors.
  • extended variety of brokers supported on CCE and HCS-CC to 24,000.
  • A single-pane-of-glass administrative portal for Cisco and colleague methods.
  • enterprise chat and e mail high availability.
  • subsequent-generation unified administration for packaged CCE with person journey refresh.
  • a climb in the elevated name context (ECC) payload limit.
  • An upgraded person adventure in laptop Chat, group Message and Agent energetic summon particulars for the supervisor.
  • An more suitable net chat event and attend for facebook Messenger.
  • “a lot of their contact-core valued clientele maintain shared their challenges with us, on how they strive to help agent and supervisor productiveness, enrich first contact decision, and boost their customers’ experience,” illustrious wrote. “at the equal time, their IT carcass of workers has to breathe in a position to control the contact core correctly and cost-effortlessly, whereas guaranteeing compliance with the newest protection standards and protecting the privacy of their customers’ records.”

    “expanding scale and the brand new browser-primarily based agent and supervisor computing device purchasers supply a advanced omnichannel event that exceeds these provided via most of their opponents,” Triant pointed out.


    DKSH and Cisco seriously change the customer carrier event in Malaysia | killexams.com true Questions and Pass4sure dumps

    KUALA LUMPUR, Malaysia, 03 October 2013 – DKSH Malaysia, the leading Market expansion features company within the nation, has carried out Cisco® Unified Contact core categorical solutions to enhance the customer service experiences for his or her company Unit Healthcare. The solution will streamline contact seat administration and tactics for brokers at DKSH attractive with their pharmaceutical, medical equipment and purchaser health valued clientele.

    the utilize of Cisco Unified Contact seat categorical provides DKSH with more suitable consumer journey with complete contact management and sophisticated name routing capabilities. Cisco Unified Contact seat categorical additionally comprises an embedded reporting solution that presents a finished view of contact seat data at a look.

    convenient to deploy and use, Cisco Unified Contact seat specific delivers a highly at ease, digital, and sophisticated consumer interaction management solution for up to 400 agents. It offers state-of-the-artwork constructed-in interactive voice response capacity, and proactive customer provider for an superior client event with integrated outbound summon administration capabilities. Multichannel facets include managing voice, email, internet-chat and sociable media inquiries. The know-how implementation goals to enhance agent productivity and industry results with precise-time monitoring of distribution and reporting; expanding consumer name conclusion with entry to knowledgeable technical counsel through hasty messenger and chat capabilities; and decreasing dropped calls.

    The expertise implementation goals to enhance agent productivity and enterprise outcomes with actual-time monitoring of distribution and reporting; first name resolution with the assist of chat features for professional technical assistance; and decreasing dropped calls.

    Spokesperson costs:

  • Marc Franck, vice president company Unit Healthcare, DKSH Malaysia
  • "DKSH is the main Market expansion services company in Malaysia and their employees function a data-primarily based enterprise model and act as route-to-market experts to provide market perception, marketing and sales in addition to physical distribution supported via a number one-side IT platform. it's their dedication to consumers and customers to utilize know-how to boost operational efficiency and effectiveness as a course to attend them develop their enterprise. With Cisco Unified Contact middle express, they intent to customise consumer service adventure to carry higher productiveness and a wider competitive aspect for us in Malaysia."

  • Irving Tan, vice chairman for Cisco in ASEAN
  • "DKSH is leading the course available in the market expansion functions industry in Malaysia by means of connecting the unconnected – the Place technology is leveraged to enhance operational effectivity, lower attend costs, and help availability risk management. here is particularly censorious in a market relish Malaysia, where advantage-people are the spine of consumer aid, as the nation transforms prerogative into a related logistics hub."

    About DKSH

    DKSH is the leading Market enlargement services issuer with a spotlight on Asia. as the term "Market expansion functions" suggests, DKSH helps different corporations and brands to grow their company in new or present markets.

    Publicly listed on the SIX Swiss change on account that March 2012, DKSH is a world industry headquartered in Zurich. With 680 enterprise places in 35 international locations – 660 of them in Asia – and 26,300 specialized carcass of workers, DKSH generated net earnings of CHF eight.eight billion in 2012.

    DKSH enterprise Unit Healthcare is the main Market expansion capabilities company for healthcare companies in search of to grow their industry in Asia. customized-made offerings comprise registration and market entry reviews as well as importation, customs clearance, marketing and sales to physical distribution, invoicing and cash assortment. items available through DKSH Healthcare encompass ethical pharmaceuticals, consumer health, over-the-counter (OTC), in addition to scientific gadgets.

    With one hundred fifty enterprise locations in 13 international locations and round 9,000 really wonderful workforce, enterprise Unit Healthcare serves over a hundred and sixty,000 customers and generated internet income of around CHF three.7 billion in 2012.

    About DKSH Malaysia

    DKSH Malaysia is an operation in the DKSH community, providing DKSH's shoppers and clients a complete community of sales, advertising and marketing, logistics, and distribution functions, as well as smartly-centered deep indigenous relationships built in view that its establishment in 1923 in Malaysia. It is one of the oldest and greatest Market expansion services providers in the nation, serving one hundred thirty manufacturer house owners, 13,000 shoppers and employing a group of workers of over 3,000 really wonderful carcass of workers.

    About Cisco

    Cisco (NASDAQ: CSCO) is the international leader in IT that helps agencies capture the alternatives of the following day by means of proving that excellent issues can occur for those who connect the up to now unconnected. For ongoing news, gratify proceed to http://thenetwork.cisco.com. Cisco products are provided in Malaysia by means of the channel partners of Cisco programs overseas B.V. and Cisco exotic restricted, each and every being a wholly owned subsidiary of Cisco programs, Inc.

    ###

    Cisco and the Cisco brand are emblems or registered logos of Cisco and/or its affiliates within the U.S. and other international locations. a catalogue of Cisco's emblems may furthermore breathe establish at www.cisco.com/go/trademarks. Third-birthday celebration emblems outlined are the property of their respective house owners. the utilize of the keep accomplice does not imply a partnership relationship between Cisco and every other company.

     

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    APC [2 Certification Exam(s) ]
    APICS [2 Certification Exam(s) ]
    Apple [69 Certification Exam(s) ]
    AppSense [1 Certification Exam(s) ]
    APTUSC [1 Certification Exam(s) ]
    Arizona-Education [1 Certification Exam(s) ]
    ARM [1 Certification Exam(s) ]
    Aruba [6 Certification Exam(s) ]
    ASIS [2 Certification Exam(s) ]
    ASQ [3 Certification Exam(s) ]
    ASTQB [8 Certification Exam(s) ]
    Autodesk [2 Certification Exam(s) ]
    Avaya [101 Certification Exam(s) ]
    AXELOS [1 Certification Exam(s) ]
    Axis [1 Certification Exam(s) ]
    Banking [1 Certification Exam(s) ]
    BEA [5 Certification Exam(s) ]
    BICSI [2 Certification Exam(s) ]
    BlackBerry [17 Certification Exam(s) ]
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    Certiport [3 Certification Exam(s) ]
    CheckPoint [43 Certification Exam(s) ]
    CIDQ [1 Certification Exam(s) ]
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    Consultant [2 Certification Exam(s) ]
    Counselor [4 Certification Exam(s) ]
    CPP-Institue [2 Certification Exam(s) ]
    CPP-Institute [2 Certification Exam(s) ]
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    Enterasys [13 Certification Exam(s) ]
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    F5-Networks [20 Certification Exam(s) ]
    FCTC [2 Certification Exam(s) ]
    Filemaker [9 Certification Exam(s) ]
    Financial [36 Certification Exam(s) ]
    Food [4 Certification Exam(s) ]
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    Hyperion [10 Certification Exam(s) ]
    IAAP [1 Certification Exam(s) ]
    IAHCSMM [1 Certification Exam(s) ]
    IBM [1533 Certification Exam(s) ]
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    ICAI [1 Certification Exam(s) ]
    ICDL [6 Certification Exam(s) ]
    IEEE [1 Certification Exam(s) ]
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    Maintenance [2 Certification Exam(s) ]
    McAfee [8 Certification Exam(s) ]
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    Microsoft [375 Certification Exam(s) ]
    Mile2 [3 Certification Exam(s) ]
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    Misc [1 Certification Exam(s) ]
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    mySQL [4 Certification Exam(s) ]
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    NCLEX [2 Certification Exam(s) ]
    Network-General [12 Certification Exam(s) ]
    NetworkAppliance [39 Certification Exam(s) ]
    NI [1 Certification Exam(s) ]
    NIELIT [1 Certification Exam(s) ]
    Nokia [6 Certification Exam(s) ]
    Nortel [130 Certification Exam(s) ]
    Novell [37 Certification Exam(s) ]
    OMG [10 Certification Exam(s) ]
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    P&C [2 Certification Exam(s) ]
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    Pegasystems [12 Certification Exam(s) ]
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    PostgreSQL-CE [1 Certification Exam(s) ]
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    PTCB [2 Certification Exam(s) ]
    QAI [1 Certification Exam(s) ]
    QlikView [1 Certification Exam(s) ]
    Quality-Assurance [7 Certification Exam(s) ]
    RACC [1 Certification Exam(s) ]
    Real-Estate [1 Certification Exam(s) ]
    RedHat [8 Certification Exam(s) ]
    RES [5 Certification Exam(s) ]
    Riverbed [8 Certification Exam(s) ]
    RSA [15 Certification Exam(s) ]
    Sair [8 Certification Exam(s) ]
    Salesforce [5 Certification Exam(s) ]
    SANS [1 Certification Exam(s) ]
    SAP [98 Certification Exam(s) ]
    SASInstitute [15 Certification Exam(s) ]
    SAT [1 Certification Exam(s) ]
    SCO [10 Certification Exam(s) ]
    SCP [6 Certification Exam(s) ]
    SDI [3 Certification Exam(s) ]
    See-Beyond [1 Certification Exam(s) ]
    Siemens [1 Certification Exam(s) ]
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    SOA [15 Certification Exam(s) ]
    Social-Work-Board [4 Certification Exam(s) ]
    SpringSource [1 Certification Exam(s) ]
    SUN [63 Certification Exam(s) ]
    SUSE [1 Certification Exam(s) ]
    Sybase [17 Certification Exam(s) ]
    Symantec [135 Certification Exam(s) ]
    Teacher-Certification [4 Certification Exam(s) ]
    The-Open-Group [8 Certification Exam(s) ]
    TIA [3 Certification Exam(s) ]
    Tibco [18 Certification Exam(s) ]
    Trainers [3 Certification Exam(s) ]
    Trend [1 Certification Exam(s) ]
    TruSecure [1 Certification Exam(s) ]
    USMLE [1 Certification Exam(s) ]
    VCE [6 Certification Exam(s) ]
    Veeam [2 Certification Exam(s) ]
    Veritas [33 Certification Exam(s) ]
    Vmware [58 Certification Exam(s) ]
    Wonderlic [2 Certification Exam(s) ]
    Worldatwork [2 Certification Exam(s) ]
    XML-Master [3 Certification Exam(s) ]
    Zend [6 Certification Exam(s) ]





    References :


    Dropmark : http://killexams.dropmark.com/367904/11587203
    Wordpress : http://wp.me/p7SJ6L-SG
    Issu : https://issuu.com/trutrainers/docs/642-164
    Dropmark-Text : http://killexams.dropmark.com/367904/12125274
    Blogspot : http://killexamsbraindump.blogspot.com/2017/11/never-miss-these-642-164-questions.html
    RSS Feed : http://feeds.feedburner.com/Review642-164RealQuestionAndAnswersBeforeYouTakeTest
    weSRCH : https://www.wesrch.com/business/prpdfBU1HWO000CIAA
    Calameo : http://en.calameo.com/books/004923526af8dc71a2ebf
    publitas.com : https://view.publitas.com/trutrainers-inc/where-can-i-get-help-to-pass-642-164-exam
    Box.net : https://app.box.com/s/62diobgq8o5in5o0eb8uxolxvxek1bxj
    zoho.com : https://docs.zoho.com/file/5ptno7ca0a125bdc5475b81de70b2d9d4ea23






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