500-052 exam Dumps Source : Deploying Cisco Unified Contact focus Express
Test Code : 500-052
Test cognomen : Deploying Cisco Unified Contact focus Express
Vendor cognomen : Cisco
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“however didn’t you just unencumber Cisco UC 9.0?”
I gain heard this frequently when you esteem that Oct 16 after they introduced Cisco Unified Communications free up 9.0 “in the cloud”, or more primarily in Cisco Hosted Collaboration solution (HCS). The question has led to nice discussions round Cisco’s focus on providing consumers their alternative of deployment model without compromise.
Cloud collaboration is an integral portion of Cisco’s Collaboration strategy. they are dedicated to offering role parity for Cisco Unified Communications on premises and within the cloud. After a brand recent Cisco UC unlock is made available for on premises deployment, then within 1 / 4 the identical enhancements may live attainable within the cloud via Cisco HCS. Case in factor, Cisco UC 9.0 “First client Ship” (FCS) changed into Aug 15. FCS of Cisco HCS with Cisco UC 9.0 become Oct 26.
whether it’s voice, video, messaging, net conferencing, mobility, or safety — Cisco UC 9.0 is outright about extra flexibility, bridging methods together, and keeping their valued clientele’ investments. Making Cisco UC capabilities moreover purchasable during the cloud permits purchasers who should amalgamate and match deployment alternatives to meet entertaining and varying enterprise requirements. licensed HCS partners now furthermore gain the capacity to deliver additional cost-add options and capabilities.
I invite you to live portion of consultants from my crew for a are animate webcast with free pdfmp;A on Nov 14. study more concerning the recent alternate options for deploying Cisco Unified Communications in addition to Cisco TelePresence, Cisco WebEx and Cisco Contact core. they are able to partake utilize instances and what you'll want to agree with when deciding upon which deployment mannequin is highest character on your company.
As at outright times, I welcome your remarks and witness ahead to us staying engaged.
about a yr in the past, Cisco added three recent enterprise Transformation Certifications designed to prepare companions for impending trade opportunities in the business. today, the vendor added an extra five recent or up-to-date certifications for partners and/or their conclusion person IT purchasers. These certifications are designed to aid bridge the drawing near gap in tech abilities as company transitions -- i.e. mobility, cloud, web of things, and massive facts and analytics -- accelerate in the commercial enterprise.
latest announcement contains the CCNP Routing and Switching v2.0 revision, 4 recent certifications for network Programmability experts, Cisco Industrial Networking specialist certification, Cisco commercial enterprise IT-company professional certification, and Unified Contact middle trade (UCCE) practicing.
according to Tejas Vashi, director of advertising and product administration with learning@Cisco, the capabilities cavity will arrive from the explosive raise in community-connected contraptions -- from 10 to 12 billion endpoints these days to 50 billion endpoints by route of 2020 -- and the need of tech-savvy specialists to assist a growing to live community infrastructure.
"companions should purchase note the changing circumstance they may live running into at customer sites, principally for a consultative sale the residence a trade conversation revolves around efficiencies and revert on funding," he mentioned.
one of the recent certifications are of more advantageous weight to positive Cisco companions and are aimed at client IT retail outlets.
Of instant significance to partners are updates to the CCNP Routing and Switching Certification. regarded a huge revision, CCNP Routing and Switching v2.0 advancements consist of a better emphasis on IPv6, Cisco StackWise, virtual switch features (VSS), and Dynamic Multipoint VPN (DMVPN).
Cisco has furthermore modified its curriculum and exams. modifications comprehend lab-based mostly, arms-on content material and configuration for IPv6. instructor-led and e-discovering options can live found for the Route, swap and Tshoot (troubling capturing) practicing products.
Cisco partners will should meet the brand recent credential requirements to maintain certification ranges. recent exams can live found dawn nowadays. historic assessments may live retired on January 30, 2015.
The 4 recent network Programmability professional certifications are company application Engineer, community application Developer, network Programmability Design professional, and community Programmability Engineer.
companions can foretell to learn how to set up an open infrastructure, fundamental network capabilities, structure of open environments, and design simplification with innovative automation.
Cisco is making on-demand video clips accessible for practising. the recent community Programmability professional certifications require each and every expert to complete two courses and two checks that tackle open software application interface (API) programmability and coverage based mostly Controllers technologies.
the recent Cisco Industrial Networking professional certification addresses operational and IT convergence on the commercial plant flooring. Certification materials comprehend working towards for acquiring foundation capabilities for the administration and administration of commercial network contraptions and techniques in manufacturing and different industrial vegetation.
based on Andy Gremett, senior product marketing manager with getting to know@Cisco, here's Cisco's first step against addressing the expertise-gap challenge on the horizon with the looming cyber web of issues.
"These companies are going to gain to depart to partners to buy sensors, to work out what they'll attain with the entire records coming in from outright the endpoints, and they're going to need to depart to partners to cozy the data and [learn how to] shop it and utilize it," he referred to.
This training combines teacher-led and fingers-on schooling.
The Cisco trade IT-enterprise professional certification takes the success of the accomplice enterprise transformation practising and directs it to the client. in line with Gremett, Cisco partners may furthermore are looking to purchase this practising to succor purchasers coerce enterprise value for themselves or companions may furthermore want to factor customers towards this expert certification.
The Cisco Unified Contact middle trade v10 certification comprises revised classes. The three refreshed lessons are Administering Cisco Unified Contact core enterprise 1 (AUCCE1) , Administering Cisco Unified Contact focus enterprise 2 (AUCCE2) , and Deploying Cisco Unified Contact middle enterprise(DUCCE).
direction issues cowl Cisco UCCE v10x, APIs that power cloud and mobility, the interactive voice response environment for UCCE, and Cisco Unified Intelligence core (CUIC) portion architecture..
practicing is now purchasable.
April 08, 2015by route of Sandra M. Gustavsen Analyst, company VoIP
Cisco these days introduced a 3rd mannequin within the enterprise edition 6000 family—the trade edition 6000S, an all-in-one company collaboration platform constructed birthright into a Cisco 2921 built-in services Router (ISR). BE6000S ambitions the low-conclusion of mid-market or arm workplaces with 25-a hundred and fifty clients, introducing a smaller-scale, extra reasonably-priced edition of the total enterprise version 6000M/H virtualized telephony platform which objectives mid-market companies that gain up to 1,000 users.
the brand recent BE6000S fills a niche in Cisco’s product line, following the January 2014 conclusion-of-sale of the business’s line of on-premises company telephony systems for minuscule and mid-sized companies (SMBs), specifically the Cisco company version 3000, the Unified Communications 300 collection and the Unified Communications 500 series. at the moment, Cisco’s virtualized platform, trade version 6000, grew to live the counseled on-premises choice, although the expense component become considered too steep and the deployment too tangled for some smaller corporations.
BE6000S addresses rate sensitivity and deployment complexity through offering a simplified workplace-in-a-box answer, pre-configured with “standard” applications which are usually required through smaller offices. The BE6000S, including hardware, licenses and services, is priced about 20 percent under a BE6000M, according to Cisco.
The company edition 6000 Portfolio
business version 6000 was firstly delivered in 2011 as a virtualized telephony and unified communications platform designed for businesses with up to 1,000 clients. The retort makes utilize of VMware virtualization technology to consolidate diverse applications— voice, video, conferencing, messaging, instant messaging and presence, contact core and extra—on a lone platform for a lower complete can freight of possession. company version virtualized systems steer excessive availability points for mission essential environments and originate the most of a centralized department deployment architecture that unifies dispersed places of work and faraway employees into a single, cohesive system.
To live selected, trade edition 6000 makes utilize of VMware virtualization expertise to sprint varied virtual machines, enabling pre-loaded and licensed Cisco purposes to sprint co-resident on a lone Cisco Unified Computing gadget (UCS). These encompass “foundational” applications that are usually used collectively to convey core voice and unified communications facets, particularly the Cisco Unified Communications manager for cognomen control, Cisco cohesion Connection for voicemail and unified messaging, Cisco instant Messaging and Presence service with Cisco Jabber and Cisco top Collaboration for prefatory deployment and provisioning. The Cisco Paging Server for point-to-factor and community audio paging is included on the brand recent BE6000S platform, or optionally activated on the medium-scale fashions (BE6000M and BE6000H).
extra applications complement the core applications above and can live found and in a position-to-activate as obligatory on the medium-scale models (BE6000M and BE6000H): Cisco Unified Contact focus specific, Cisco Unified Attendant Consoles, Cisco Emergency Responder, Cisco parkway and Cisco TelePresence Conductor, Cisco TelePresence Video communique Server, Cisco TelePresence Server virtual desktop and Cisco TelePresence management Suite. additionally, enterprise edition 6000 can combine with Cisco’s cloud-primarily based WebEx web conferencing provider.
model alternate options
enterprise edition 6000 now comes in three fashions to swimsuit varying size corporations and feature requirements.
All BE6000 fashions aid a brand recent option for preconfigured settings whereby Cisco will configure the core applications just before delivery the gadget to the companion, speeding up the deployment manner.
Edited by using Dominick Sorrentino
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KUALA LUMPUR, Malaysia, 03 October 2013 – DKSH Malaysia, the leading Market Expansion Services provider in the country, has implemented Cisco® Unified Contact focus Express solutions to enhance the customer service experiences for their trade Unit Healthcare. The solution will streamline contact focus management and processes for agents at DKSH engaging with their pharmaceutical, medical device and consumer health customers.
Using Cisco Unified Contact focus Express provides DKSH with improved customer suffer with comprehensive contact management and sophisticated convoke routing capabilities. Cisco Unified Contact focus Express furthermore includes an embedded reporting solution that offers a comprehensive view of contact focus statistics at a glance.
Easy to deploy and use, Cisco Unified Contact focus Express delivers a highly secure, virtual, and sophisticated customer interaction management solution for up to 400 agents. It provides state-of-the-art built-in interactive voice response capability, and proactive customer service for an enhanced customer suffer with integrated outbound convoke management capabilities. Multichannel features comprehend handling voice, email, web-chat and gregarious media inquiries. The technology implementation aims to improve agent productivity and trade results with real-time monitoring of distribution and reporting; increasing customer convoke resolution with access to expert technical counsel through instant messenger and chat functions; and reducing dropped calls.
The technology implementation aims to improve agent productivity and trade results with real-time monitoring of distribution and reporting; first convoke resolution with the aid of chat features for expert technical advice; and reducing dropped calls.
"DKSH is the leading Market Expansion Services provider in Malaysia and their employees operate a knowledge-based trade model and act as route-to-market specialists to provide market insight, marketing and sales as well as physical distribution supported by a leading-edge IT platform. It is their commitment to clients and customers to utilize technology to enlarge operational efficiency and effectiveness in order to succor them grow their business. With Cisco Unified Contact focus Express, they direct to personalize customer service suffer to deliver higher productivity and a wider competitive edge for us in Malaysia."
"DKSH is leading the route in the Market Expansion Services industry in Malaysia by connecting the unconnected – where technology is leveraged to enlarge operational efficiency, lower uphold costs, and improve availability risk management. This is particularly germane in a market relish Malaysia, where knowledge-workers are the backbone of customer support, as the country transforms into a connected logistics hub."
DKSH is the leading Market Expansion Services provider with a focus on Asia. As the term "Market Expansion Services" suggests, DKSH helps other companies and brands to grow their trade in recent or existing markets.
Publicly listed on the SIX Swiss Exchange since March 2012, DKSH is a global company headquartered in Zurich. With 680 trade locations in 35 countries – 660 of them in Asia – and 26,300 specialized staff, DKSH generated net sales of CHF 8.8 billion in 2012.
DKSH trade Unit Healthcare is the leading Market Expansion Services provider for healthcare companies seeking to grow their trade in Asia. Custom-made offerings comprise registration and market entry studies as well as importation, customs clearance, marketing and sales to physical distribution, invoicing and cash collection. Products available through DKSH Healthcare comprehend ethical pharmaceuticals, consumer health, over-the-counter (OTC), as well as medical devices.
With 150 trade locations in 13 countries and around 9,000 specialized staff, trade Unit Healthcare serves over 160,000 customers and generated net sales of around CHF 3.7 billion in 2012.
About DKSH Malaysia
DKSH Malaysia is an operation within the DKSH group, offering DKSH's clients and customers a comprehensive network of sales, marketing, logistics, and distribution services, as well as well-established profound local relationships built since its establishment in 1923 in Malaysia. It is one of the oldest and largest Market Expansion Services providers in the country, serving 130 brand owners, 13,000 customers and employing a workforce of over 3,000 specialized staff.
Cisco (NASDAQ: CSCO) is the worldwide leader in IT that helps companies seize the opportunities of tomorrow by proving that wonderful things can chance when you connect the previously unconnected. For ongoing news, please depart to http://thenetwork.cisco.com. Cisco products are supplied in Malaysia by the channel partners of Cisco Systems International B.V. and Cisco International Limited, each being a wholly owned subsidiary of Cisco Systems, Inc.###
Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can live found at www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The utilize of the word ally does not imply a partnership relationship between Cisco and any other company.
Call centers gain changed quite a bit from the early days of private arm exchange (PBX)-based setups designed primarily for straightforward incoming convoke management. Today's more fully featured contact centers, built on automatic convoke distributor (ACD)- and IP-based platforms, uphold the receipt and brilliant routing of inbound sessions through an array of unified communications (UC) technologies, including instant messaging, video conferencing and collaboration services.
Managing the IP contact focus -- especially for enterprises with assets distributed across many sites, which could necessitate a virtualized convoke focus approach -- requires a strong, scalable, integrated product suite equipped to quickly and effectively route voice and video calls across multiple sites based on tangled trade policies. Cisco believes it can present enterprise customers just that sort of solution -- a robust portfolio that can not only meet the measure requirements of traditional call-handling, but furthermore provide a wide variety of advanced, IP-based solution features.
In this excerpt of a chapter from Cisco Unified Contact focus Enterprise, author Gary Ford breaks down the various products in the Cisco Contact focus suite, which partake a code ground but can serve very different roles, depending on a customer's telephony requirements.
Ford explains what differentiates Cisco's Unified Contact focus offering from its Unified brilliant Contact Manager platform, as well as the proper utilize cases for Cisco Unified Contact focus Enterprise (UCCE), Unified Contact focus Hosted (UCCH) and Unified Contact focus Express (UCCX). He furthermore details the benefits and features of the specific products that originate up the Cisco Unified Contact focus Enterprise and other Cisco contact focus suites, including Cisco Agent Desktop, Cisco Unified Mobile Agent, Cisco Unified Customer Voice Portal and much more.
Download the PDF of this chapter excerpt on Cisco's Contact focus portfolio from the reserve Cisco Unified Contact focus Enterprise.
Reproduced from the reserve Cisco Unified Contact focus Enterprise by Gary Ford (ISBN-10: 1-58714-117-5; ISBN-13: 978-1-58714-117-1). Copyright 2011, Cisco Press. outright rights reserved. For more information about this and other similar titles, visit Cisco Press.
About the book:
In Cisco Unified Contact focus Enterprise, author Gary Ford offers the guidance you need to optimally configure and manage Cisco Unified Contact focus Enterprise in any environment. Ford brings more than 13 years of hands-on suffer in designing, deploying and maintaining Cisco telephony and contact focus solutions to his coverage of the enterprise and hosted versions of Cisco Unified Contact Center. He furthermore covers why Cisco Unified Contact focus Enterprise's individual elements work the route they attain and how to execute key tasks in Cisco Unified Contact focus Enterprise.
Read Cisco Unified Contact focus Enterprise to learn more about the following:
March 29, 2012
Cisco partner, Spanlink Communications has rolled out Spanlink Guarantee, a solution that includes trade and technical component to helps users while deploying Cisco collaboration and contact focus solutions.
Spanlink Communications has been Cisco’s certified ally and in the customer freight and enterprise productivity space, Spanlink offers three Cisco Collaboration Solutions – a solution for minuscule to medium-sized contact centers, called Unified Contact focus Express (UCCX); a solution for medium-sized to large contact centers, called Unified Contact focus Enterprise (UCCE); and solutions that provide Enterprise Productivity.
Now with the introduction of Spanlink Guarantee, Spanlink is taking its partnership with Cisco to the next flush by guarantying that the users will achieve the cost savings, revenue increases, customer retention improvements or other trade improvements identified.
Spanlink promises to continue to work with the customer to succor originate the enhancements needed to the Cisco contact focus and collaboration solutions, even if the customer and Spanlink execute outright the actions required by the assessment and the goals are not met.
“We utilize their trade case assessment to align the customer’s trade processes and objectives with their customer service goals,” said Scott Vincent, EVP of Sales, Spanlink. “These objectives can vary, but often times comprehend driving growth, controlling costs, retaining customers or improving agent productivity. Based off the assessment, they are able to identify the technology necessary for the customer to meet their objectives and they leverage key trade metrics to provide the customer with a limpid ROI they can count on.”
The trade component takes freight that customers who participate in Spanlink’s trade case assessment will achieve the results identified as portion of that assessment, and the technical component assures the customer that the features and functionality presented to them will work exactly as specified.
The Spanlink Guarantee is offered immediate basis at no additional cost to customers, and applies to outright recent projects.
Edited by flush Steeves
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