500-051 exam Dumps Source : Unified Communications Contact Center(R) Express Implementation
Test Code : 500-051
Test name : Unified Communications Contact Center(R) Express Implementation
Vendor name : Cisco
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by means of: Dennis Hartmann
provider company takeaway: Cisco Unified Communications manager (CUCM) is the muster routing and signaling constituent of the Cisco Unified Communications solution. This Part of the chapter excerpt from the booklet imposing Cisco Unified Communications manager, half 1 will supply an overview of the recent aspects, as smartly because the talents fundamental to install, configure and install a Cisco Unified Communications answer.
down load the .pdf of the chapter perquisite here.
Cisco Unified Communications (UC) is an IP-based communications system integrating voice, video, records, and mobility products and applications. It enables greater helpful, cozy communications and can transform the style by which they speak. UC represents a communications paradigm shift relish that of the invention of the telegraph. UC removes the geographic limitations of constructive communications by using voice, video, and data integration. commerce will too breathe performed with a fluidity that progresses and evolves with you. assistance has been at their fingertips for a very long time, but UC makes it practicable for the sharing of this suggestions to create talents and price.
Cisco UC is Part of an integrated solution that comprises community infrastructure, safety, mobility, network management products, lifecycle functions, flexible deployment and outsourced management alternate options, conclusion-consumer and accomplice financing programs, and third-party communication applications.
Cisco UC can enormously change the bottom line of enterprise by using developing more efficacious communications devoid of losing the personal nature of a face-to-face conversation. more positive communication ends up in reduced time to market and spry transformation of enterprise approaches via collaboration.
Cisco UC reply ComponentsThe Cisco UC system encompasses voice, video, and statistics site visitors inside a lone network infrastructure. Cisco UC machine is in a position to managing any three site visitors varieties and interfacing with any necessities-primarily based network protocols.
Cisco IP Communications represents a brand recent means of delivering UC functionality to commerce valued clientele. instead of offering a set of disjointed items with particular person unencumber dates, checking out methodology, and documentation, Cisco UC is a coordinated liberate of an integrated set of products that are demonstrated, documented, and supported as a equipment.
determine 1-1 illustrates the 4 conventional layers of the Cisco UC voice infrastructure model and the components that develop up the layers.
The components of the customary layers are as follows:
Cisco UC community
The Cisco UC gadget grants entirely integrated communications, converging voice, video, and records over a lone network infrastructure using standards-based mostly protocols. The Cisco UC gadget promises unparalleled performance and capabilities to address latest and emerging communications needs in the enterprise ambiance, as illustrated via the network topology in figure 1-2.
The Cisco UC product suite is designed to optimize functionality, in the reduction of configuration and preservation necessities, and supply interoperability with a gross lot of other purposes. It offers this capacity while conserving excessive availability, QoS, and safety.
The Cisco UC paraphernalia integrates here predominant communications applied sciences:
CUCM FunctionsCUCM extends commercial enterprise telephony facets and features to packet telephony network devices. These packet telephony community devices include Cisco IP phones, mediaprocessing contraptions, VoIP gateways, and multimedia functions. extra data, voice, and video capabilities, corresponding to converged messaging, multimedia conferencing, collaborative contact centers, and interactive multimedia response methods, engage with the IP telephony reply during the CUCM utility programming interface (API).
CUCM provides these features:
figure 1-three shows IP telephones that logically register with one of the CUCMs in the cluster. diverse CUCM servers participate one database, and the cellphone keeps an energetic connection to each the simple and backup CUCM server. The figure suggests the mobile's rational TCP/ IP connections to the basic server.
CUCM Signaling and Media Paths
CUCM makes exercise of SIP or SCCP to talk with Cisco IP phones for name setup and teardown and for supplementary carrier tasks. After a muster has been install, media trade happens at once between the Cisco IP telephones across the IP network, the exercise of the actual-Time Transport Protocol (RTP) to elevate the audio. CUCM is not concerned in a muster after the name has been deploy. If the CUCM server were unplugged perquisite through the length of the name, users would not observe until they attempted to exercise a function on the phone. CUCM is involved most efficacious in name setup, teardown, and features. If the CUCM server that set up the name had been down perquisite through a dialog, finish users would remark a message indicating "CM Down, features Disabled" on the liquid crystal pomp screen of the IP cellphone.
example: primary IP Telephony call
determine 1-four illustrates a consumer at cellphone A inserting a muster to mobile B. at the mount of a call, a user at IP telephone A picks up the handset, and a message is shipped to CUCM letting CUCM comprehend that the paraphernalia has long gone off-hook. CUCM responds to this stimulus by means of replying with a message that tells the device to play the dial tone file it truly is saved in the glance reminiscence of the telephone. The person at telephone A hears the dial tone and starts dialing the telephone number of mobile B. SCCP telephones send their digits to CUCM as they are pressed (digit by pass of digit), whereas SIP phones ship their dialed digits in a lone message (enbloc signaling) by using default. SIP phones occupy options that permit them to behave in a similar style to SCCP telephones (Keypad Markup Language [KPML] and dial rules). CUCM performs digit evaluation in opposition t the dialed digits. If a match is found, CUCM routes the muster per its configuration. If CUCM does not determine a match, a reorder tone is distributed to the calling celebration.
CUCM alerts the calling celebration to initiate ringback, so the user at mobile A will hear the ringback tone. CUCM too indicators the name to the vacation spot phone, which plays the ringdown tone. more information is supplied to the phones to testify the calling and called birthday party name and quantity. (telephone A will pomp the destination device name and number, and muster B will demonstrate the calling celebration name and quantity.)
When the consumer at cell B accepts the name, CUCM sends a message to the gadgets permitting them to know the IPv4 socket (IPv4 address and port number) counsel in which they should communicate in the course of the call. The RTP media path opens at once between the two phones.
The Cisco IP telephones require no additional conversation with CUCM except either telephone invokes a feature, equivalent to muster switch, name conferencing, or muster termination.
enforcing Cisco Unified Communications manager, Part 1 Cisco Unified Communications manager structure Introduction CUCM Overview CUCM Hardware, software, and Clustering CUCM Licensing abstract CUCM review Quiz
Reproduced from the booklet implementing Cisco Unified Communications supervisor, Part 1. Copyright 2008, Cisco methods, Inc.. Reproduced by means of license of Pearson schooling, Inc., 800 East 96th highway, Indianapolis, IN 46240.
Over eighty% of people exercise textual content messaging for business — in comparison to the decent customary days of sending a note by using provider pigeon, we've approach a protracted method. but are they in fact being as constructive as feasible with their enterprise communications?
Communications infrastructure has primarily been deployed with the aid of the specific commerce for his or her employees. With the upward thrust of the cloud, this has any started to trade, and breathe more competitively priced and comfy for firms. study on to learn what unified communications is and no matter if or now not your company is imposing it within the most a wonderful view manner.First off, What are Unified Communications?
Unified Communications (UC) is true-time and non-real-time communications supposititious to optimize company strategies and enhance person productiveness. UC is the combination of commercial enterprise-degree, actual-time communications relish chat, voice, audio and video conferencing, with commercial enterprise-stage, non-actual time communications relish unified messaging. It will too breathe applied in a number of approaches, including on-premise, hosted, and in the cloud.
Unified Communications as a provider (UCaaS) is when UC are applied in the cloud. This presents several benefits to businesses that are looking to lower upfront fees, raise safety, and preserve up-to-date on the latest and highest character tendencies in UC.What are Some benefits of Unified Communications as a carrier?
UCaaS is advantageous to companies for a few explanations, no longer the least of which being involving capital expenses.
The leading UCaaS suppliers consist of a number of powerhouses relish Cisco, Vonage, and RingCentral.
moreover these, they too accept as honest with commerce leaders relish Slack and Skype for enterprise. although these aren't regarded unified communications via some, they elect to cast their imaginative and prescient a gross lot higher. organizations relish Gartner hang unified communications to a strict definition including:
Slack, Skype for company, and others meet the vast majority of this standards, outside of presenting an on-premise solution. With a community that is basically touching far from on-premise, they believe that this should soundless no longer breathe a marked indicator of a UC product. Many businesses exercise Slack and Skype for commerce for their group communications. They should soundless breathe blanketed as major avid gamers within the area.
Digitization, state of labor transformation, funding insurance policy. These are any proper-of-intellect topics that approach up in my conversations. many of you are presently evaluating your collaboration ideas and thinking about a pass to evolve your unified communications solutions.
There’s no doubt that the UC market is dynamic and quickly-paced. products and supplier solutions evolve consistently, as finish consumer requirements and the very nature of work. Analysts can supply impartial product evaluations to support you develop the appropriate decisions on your company.
Gartner’s Magic Quadrant studies supply a wide-angle view of the relative positions of a market’s opponents. the placement of the Magic Quadrant “dots” is in line with each companies’ capability to execute and completeness of vision. Gartner divides UC into six vast communications product areas:
Gartner analysts evaluated many components throughout both execution and completeness of imaginative and prescient for each and every seller. as an instance within the capacity to execute category, “Gartner analysts evaluate UC product suppliers according to the nice, efficacy and universal maturity of the products, techniques, paraphernalia and procedures that enhance particular person, group and commerce communications.” optimum weighted criteria during this class are “product or service” and “typical viability.” in the completeness of imaginative and prescient category, “Gartner analysts account UC product providers and their skill to convincingly articulate rational statements about existing and future market instructions, innovations, client wants and aggressive forces, and how neatly these map to Gartner’s ordinary evaluation of the market.” optimum weighted criteria in this class are “market strategy” and “vertical/industry approach.”
It’s an extensive system. We’re cozy that Gartner has positioned Cisco as a frontrunner in its 2017 Gartner Magic Quadrant for Unified Communications in accordance with “completeness of imaginative and prescient” and “potential to execute” for the closing 10 years.
We proceed to expand and integrate their UC and collaboration portfolio to serve corporations of any sizes. Their purpose: tender bendy deployment alternate options and simplify platform selections to serve your enterprise these days and as it evolves. a necessary a Part of it is enabling constant and straightforward-to-use collaboration experiences that assist your groups with no wretchedness labor and breathe more productive anywhere. in keeping with person feedback and assessments relish Gartner’s, they disagree with this strategy is working.
Gartner additionally scored Cisco highly in its companion record, crucial Capabilities for Unified Communications 2017. in keeping with Gartner “this research is meant to support organizations silhouette their necessities and select particular products that suit their wants from the carriers covered in the ‘Magic Quadrant for Unified Communications.’’’
Cisco completed the highest scores across any five essential capabilities exercise circumstances:
We believe, the record constitution allows you to heart of attention on these uses instances which are most strategic on your company. Combining the perspectives from both Gartner experiences offers you a powerful view each of the enterprise and technical capabilities of UC vendors, as well as an contrast of future direction.
attempting to find greater perception? find these and more analyst opinions of collaboration options, including contact middle and net conferencing.
supply: Gartner, Magic Quadrant for Unified Communications, Steve Blood, Megan Marek Fernandez, Mike Fasciani, Rafael A Benitez, 19 July 2017. This graphic became published by means of Gartner, Inc. as Part of a bigger research doc and should breathe evaluated within the context of the gross document. The Gartner doc is obtainable upon request from Cisco.
supply: Gartner, vital Capabilities for Unified Communications, Mike Fasciani, Megan Marek Fernandez, Steve Blood, Rafael A Benitez, 19 July 2017.
Gartner does not endorse any seller, product or provider depicted in its research publications, and does not recommend know-how users to opt for best these vendors with the highest rankings or different designation. Gartner research publications include the opinions of Gartner’s analysis firm and may now not breathe construed as statements of fact. Gartner disclaims any warranties, expressed or implied, with recognize to this research, including any warranties of merchantability or health for a particular intention.
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March 16, 2013
Ah, unified communications—an essential constituent for any company looking to preserve its competitive edge and remain profitable for the long term. Not only does this system encompass such capabilities as instant messaging, audio/ video conferencing, VoIP and faxing, but it can significantly lower expenses a firm sees almost immediately.
This week in the space, NextiraOne was selected by B. Braun Medical Ltd in order to gain access to its unified communications solution across B. Braun’s four sites in the U.K. The alliance was formed with the hopes of gaining access to the company’s robust IP telephony solution that will enable employees to conduct calls directly from their computers, as well as its contact heart solution.
B. Braun Medical Ltd is a large healthcare organization that was desperately in search of an intuitive platform that would raise the bar on communication and collaboration alike within its various healthcare facilities. After closely analyzing various suites, it decided to leverage NextiraOne since it uses Cisco virtual servers at each site. It will too breathe implementing the Cisco Unified Communications Manager, solidarity Connection Voice Messaging, and Unified Contact heart Express.
“NextiraOne has the expertise not only in delivering unified communications and contact heart solutions, but too in implementing communications solutions in the Healthcare sector,” said Chris Edwards, IT Manager for B. Braun Medical, in a statement. “We chose them for their expertise in both respects and they are very impressed with their expertise and their sustain of the environment in which they operate.”
In other news, UC specialist Teo recently outlined in a blog post findings from UC Strategies that highlight “many companies might breathe taking an inefficient approach to communications, specifically regarding the comprehension and cohesion of strategies. While implementation of the various technologies is a crucial component of efficiency, the overall management and strategies surrounding internal communications requisite to breathe streamlined for an optimal environment.”
So how can you ensure that you are seeing the best results practicable from this intuitive platform? First, develop sure that any employees are conscious and understand how to exercise any of its key functions to improve customer interactions in addition to efficiency. A lot of features are considerable but if no one comprehends how to exercise them, what is the point?
Next, implement a very structured strategy that enables global workforces to remain on the selfsame page and leverage critical tools including VoIP, audio/ video conferencing, instant messaging, and bright presence from one dashboard.
Closing out the week, VidOvation, an innovative broadcast provider, made headlines with the news that is will breathe refocusing its energy into three recent technologies: its IPTV and Video-over-IP systems that will breathe comprised within an open architecture; webcasting and video streaming technology that can deliver streaming and encoding over Wi-Fi, wired, or cellular networks on up to four cameras at a cost-effective price; and fiber optic transmission cables that can connect to SD/HD-SDI, broadband, or RF networks.
For any of the most vital breaking news in the industry, breathe sure to tarry tuned to the unified communications community, exclusively on unified communications!
Telephony pros occupy plenty of VoIP monitoring tools for troubleshooting an IP phone with no dial tone. But when a multi-point, multi-vendor video conferencing muster gets buggy, those tools are useless. Independent monitoring vendors aren't ready to fully support unified communications (UC), and many enterprise UC deployments are soundless too immature to requisite them. However, classic VoIP monitoring tools are slowly evolving to support unified communications management.
"Right now, companies are focusing on simply getting a lot of [UC] technologies to labor together from a technical perspective," said Hyoun Park, research analyst at Aberdeen Group. "Once you salvage past that initial step, [attention to] the ongoing support issues and character of [experience] -- and not simply the technical skill to connect any of these technologies together -- will follow."
We occupy to find out who needs what tools [because] these are tools, right? Not toys.
Mark ZuberTelecommunications Specialist, Kirkwood Community College
Investing in unified communications management tools would breathe premature for brand Zuber, telecommunications specialist at Kirkwood Community College in Cedar Rapids, Iowa. He is focused on structure and readying a converged network for voice, video and data. He doesn't anticipate to deploy recent UC applications for at least a year after that project is complete and after watchful evaluation of user needs.
"We haven't evolved their VoIP platform enough to really develop [UC monitoring and management] a priority," Zuber said. "We occupy to find out who needs what tools [because] these are tools, right? Not toys."
Converged networks, interoperability pose UC management challenges
Before the emergence of converged networks, IP telephony pros usually depended on the proprietary monitoring and management tools their vendors sold with the equipment, Park said. Now those IT pros are managing messaging, presence and video conferencing platforms from multiple vendors, and they pan a plethora of service character requirements.
Visibility into UC applications and sessions has too been complicated by enterprises' continued thrust to converge corporate communications traffic onto the selfsame network as corporate data and applications, Park said.
As their UC deployments mature, IT pros will requisite unified communications management tools to remark the gross picture, he said. Beyond monitoring video conferencing appliances for uptime, they must too watch the traffic from server to client, dissect the imply view score (MOS) for sessions and understand what other network activity could breathe affecting video performance.
"Admittedly, presence and messaging are going to breathe much lower bandwidth [consumers]. They're not going to stint the network," Park said. "But the skill to remark any of the character … in one source is going to breathe important, especially as the telecom manager [role] shifts into a communications or network data manager answerable for any of those technologies."
Enterprises should too spy for unified communications management and monitoring tools that can labor in a multi-vendor environment, especially enterprises that occupy inherited complex UC environments through mergers and acquisitions, Park said. But this is where many monitoring and management vendors fail to deliver, he said.
"We talk about interoperability a lot in UC, but they don't often talk about how critical that is from an infrastructure monitoring and character of [experience] monitoring perspective," Park said. "The labor there is soundless very embryonic, and … that dialogue isn't really going on."
Unified communications management soundless a labor in progress for vendors
Longtime VoIP monitoring and management vendor Clarus Systems recently updated its ClarusIPC Plus+ software to support Cisco Systems' solidarity Connection, Unified Presence and Contact heart Express servers. The update, v. 4, too supports the latest version of Cisco Unified Communications Manager (CUCM), v. 8.5.
Monitoring and management for video applications are absent from the update -- a point not lost on John McCaffrey, Clarus' vice president of sales and marketing. Clarus is working on adding support for telepresence.
"You don't want your 10 senior executives sitting around at the mount of a telepresence session waiting for the technician to salvage there to figure out why [the system] is not working," McCaffrey said. "What you want … is a test system that can simulate that muster an hour beforehand and develop sure everything's working."
Empirix Inc., a VoIP service character assurance vendor, has spent about a year on its "UC assurance" strategy. The company is incorporating the video and mobile UC monitoring capabilities it gained with its acquisition of Mutina Technology terminal year, according to Bob Hockman, director of product marketing.
Unified communications management and monitoring products too requisite to support companionable media -- especially in contact centers -- and develop more advanced metrics beyond MOS, Hockman said. Empirix will advertise its first product from its "UC assurance" project in the "next month or so," but he declined to tender details.
"The traditional methods of validation no longer labor in UC," Hockman said. "You can no longer test and monitor in the selfsame way. It's got to breathe very comprehensive and it's got to approach from the [user] experience."
WildPackets Inc., a network and application performance monitoring vendor, can support video conferencing and telepresence monitoring on its OmniPeek platform, but enterprises aren't buying into it yet, according to Jay Botelho, director of product management at WildPackets. IT organizations, particularly at universities, seem more interested in monitoring tools for streaming Internet protocol television (IPTV).
"We're asked a lot about it, and while there are some customer deployments they occupy where people are actively monitoring telepresence, it seems relish there's a lot more talk about it than actual deployments," Botelho said. "We're trying to salvage ready [for more demand]."
Let us know what you believe about the story; email: Jessica Scarpati, news Writer.
April 6, 2007
At first glance, it might occupy seemed that the legacy communications system in state at Oce USA, a large provider of digital and document management technology and services, was just fine. The existing PBX (private fork exchange) was working satisfactorily, internal IT staff knew the system well, and the vendor provided wonderful support. But a management change prompted a near assessment of the company's communication system, and results of that assessment indicated that any was not as well as it appeared to be: the leased network switch was expensive, and the vendor for the leased frame paraphernalia was threatening to halt supporting the product.
"After conducting some research, it became very transparent to me that they would soon breathe spending a lot of money to preserve the current system going," says Bill Alden, Vice President of Implementations at Oce USA. "It was too transparent that IP telephony is the future and would deliver us a lot of money." But touching the company to IP telephony would breathe no wee undertaking. The system would requisite to gain out to 72 locations, including three major offices in Chicago, recent York, and Boca Raton, Florida, and imply the eventual deployment of up to 3500 IP phones.
To manage the design and deployment of a project of this size and scope, Alden looked for a company that had the technical expertise and knowledge for a successful implementation, as well as the stout vendor relationship necessary to procure the paraphernalia at a competitive price. Alden chose Netmedic, a Cisco® Premier Certified partner that focuses solely on the design and implementation of IP telephony solutions. Netmedic has designed, developed, installed, and continues to support customer installations ranging from 150 up to 5000+ IP phones in a lone location as well as customers with 90 or more dispersed locations.
The fact that Netmedic had a stout partnership with Cisco was too critical. Alden analyzed solutions by Avaya, Nortel, and Cisco, and decided Cisco had the strongest offering.
"The hardware costs were pretty near among the three contenders," he says. "But when I looked at the findings by major industry research firms, there was no question as to what company is the leader in IP: it is Cisco." As a matter of fact, a brace of European Oce offices had already deployed IP, and one effect in Cisco and the other chose a competing vendor. In Alden's opinion, the office with the competing vendor's paraphernalia had more hardware and knowledge problems.
Netmedic and Cisco worked together with Alden to deliver an excellent discount and post-deployment support.
"Bill realized that IP telephony is about much more than dollar savings—it could deliver powerful features beyond the scope of traditional telephony and actually improve commerce communications and commerce processes," says Ted Lemmy, President of Netmedic. "Cisco Unified Communications would not just provide dial tone, it would support remote employees, provide the skill to build directories for their world wide organization, and allow transparent interfacing with other offices."
To start the project, Netmedic employed its philosophy of fully studying and analyzing a customer's commerce and communications needs in order to recommend and deploy the perquisite unified communications solution.
"We finish not just drag a bunch of paraphernalia in the door," says Lemmy. "We invest the time to develop that commerce case, so they salvage the solution perquisite the first time, and that means spending time upfront to develop a communication strategy." This meant months of analyzing Oce USA's current network structure and status, and learning where the areas of requisite are. The Netmedic team identified specific location requirements and the nature of central administration that was involved. any of these different pieces were analyzed to approach up with the very best solution to support Oce USA's operations. A rollout schedule was designed based upon how quickly Oce USA wanted to invest in Cisco Unified Communications implementation. Since return on investment (ROI) and dollar savings were so critical to Oce USA, the faster that the company spent money on Cisco Unified Communications implementations, the faster it would deliver money.
"As the project moved forward, it was meeting any expectations, so it really picked up momentum," says Lemmy. "The ROI that they projected was proving itself, so the company pushed for faster implementation."
The overall solution included Cisco Unified Communications with Cisco Unified CallManager call-processing software, unified messaging with Cisco Unity®, and more than 3500 Cisco Unified IP Phones 7900G series. Cisco Unified CallManager and Cisco Unified Contact heart Express would breathe deployed at the company's 18 muster centers, which ply orders and customer service inquiries. These range in size from large to very wee with just a few employees.
The actual deployment was planned as carefully as the initial commerce case. Every Oce USA site had to breathe planned from an overall elevated plane down to the floor and desk level, so when it was time to deploy at any building, everyone knew exactly what the site required.
"The plane planning done by Netmedics was very key to their successful rollout," says Alden. "At one point they were deploying four locations a week, and you cannot accomplish that without watchful planning. Every detail was planned out from swapping out the network to swapping out individual phones." In twelve weeks, Netmedics and Alden's team switched its network and changed to Cisco Unified Communications at 70 Oce USA sites.
Alden is currently analyzing exact savings being realized, but he estimates a savings of more than US$880,000 annually and expects to realize a savings of more than one million dollars a year when 100 percent of the sites are deployed. He credits the 'beyond traditional telephony' benefits of Cisco Unified Communications with improving commerce processes while saving money. Traveling employees are no longer tied to their desk phone; they can salvage voicemails and e-mails while they are on the road. The U.S. offices can now interface more easily with the Oce European offices. Paper phone lists, which went out of date quickly, are a thing of the past—directory lists are on the phone display. Employees scroll to the person whom they requisite to call, and dials their number. Oce employees are many-sided and change locations, and now that is as effortless as carrying their phone with them and plugging it in. And the phone system is aligned with the payroll department, so when an employee leaves the company or a recent employee is added, their directory listing is automatically updated.
"I occupy seen a lot of IT projects approach and go, and occupy worked with a lot of outside vendors, both gigantic and small," says Alden. "The pass that Netmedic that planned and conducted this project was absolutely excellent. As an paraphernalia provider and in their knowledge of the technology and deployment planning, they did a marvelous job for us."
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