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500-051 Unified Communications Contact Center(R) Express Implementation

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500-051 exam Dumps Source : Unified Communications Contact Center(R) Express Implementation

Test Code : 500-051
Test designation : Unified Communications Contact Center(R) Express Implementation
Vendor designation : Cisco
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Cisco Unified Communications Contact Center(R)

primary Premises About On-Premises Unified Communications | killexams.com real Questions and Pass4sure dumps

evidently Cisco is committed to developing inventive cloud collaboration solutions. here's a equatorial space. Cloud collaboration supplies many advantages in the manner IT agencies bring services to their clients. It offers new alternatives to exchange the course drudgery receives finished, and speeds-up innovation. we're already a leader, and necessity to extend their leadership even further. are expecting to hear some exciting bulletins at commercial enterprise link in Orlando subsequent week. 

Many of their latest valued clientele achieve to me and ask: 

  • What does this add up to for Cisco’s on-premises UC approach?
  • Are there respectable causes to maintain an on-premise UC estate? 
  • How am i able to prolong the cost of my on-premises investments as I movement some (or all) of my collaboration to the cloud? 
  • Tens of thousands and thousands of users weigh on Cisco Unified Communications supervisor, Cisco Unified Contact core (specific/enterprise/Packaged), Cisco Jabber, and Cisco meeting Server to derive their jobs completed. They aren't going to allow them to down.   

    I accept as factual with there are a few key the explanation why on-premises solutions will proceed to exist crucial: 

    1) Regulatory policy and compliance: while their cloud options are very relaxed, many governments and industries don't seem to exist allowed to undertake them as a result of felony and regulatory issues. There are a lot of “air gapped” networks that are not allowed to accommodate information superhighway connectivity and they want to expend Cisco on-premises unified communique solutions! 

    2) Geographic attain: There are nonetheless many areas of the realm the district cloud options aren't absolutely attainable. There are countries, areas of negative web connectivity, and even ships (sure, they now accommodate Unified CM working in ships). 

    3) IT integrations: Our techniques accommodate many APIs that valued clientele and 3rd party expertise partners accommodate taken talents of over several years. It’s now not exceptional to peruse a Big commercial enterprise with distinctive contact centers, recording systems, designation accounting utility programs, and a plethora of custom construction functions related to the identical Unified CM cluster. Cloud options are characteristic prosperous and offer APIs to hook up with other web functions and functions. probably the most leading advantages of the cloud is simplicity. valued clientele will must invent a call between their present subtle IT atmosphere or a greater streamlined one.

    four) specialized applications: hunting for low-latency, super high-resolution and high-body expense video? The confess is doubtless “no” for most consumers, however media organizations, as an example, assume otherwise. we can’t beat the velocity of easy, and the circular recede back and forth for packets to recede to the basement is diminish than going to the cloud. 

    So, to me, the confess is awfully fundamental: sure – we will proceed to innovate in on-premises.  they can bring THE most fulfilling on- premises collaboration options in the market, length.  

    There are two missions I set for my crew... 

    First, for those groups that already expend their on-premises portfolio, and even want to delivery, they will deliver at ease and rock-strong reputable solutions that satisfaction your users. they will continue to simplify administration and slit back the total cost of possession (TCO) of their options, expecting that you will depend on them for many years to return. 

    The 2nd mission: for clients who are on-premises nowadays and want emigrate some or all of your collaboration to the Cisco cloud, we will present clean transition pathways. They don't seem to exist going to gradual you down. certainly, they will enable you to circulation quicker than generally unproven cloud opponents who will anticipate you're taking huge leaps of faith. 

    So, in case you are looking to installation Cisco cloud calling solutions, it's remarkable. if you necessity to install on-premises or a hybrid solution, that's superb too. we can aid you together with your journey. 

    seem to exist out for collaboration bulletins at commercial enterprise connect, Orlando, March 18-21.

    you could are vital stream the keynote via Amy Chang, SVP Collaboration on cisco.com on Wednesday March twentieth at 10 am ET.  badge up for a reminder e-mail here.

    if you are at the alternate exhibit, quest advice from their sales space to peer their latest innovations in motion. stop via for a chat.

    I’ll exist taking half in a live panel debate about on-premises and cloud solutions. I’d cherish to hear your views and confess any questions you accommodate got.  Add it to your schedule right here.

    however, publish your questions beneath, and that i’ll derive lower back to you.

    Share:


    most fulfilling Contact middle Infrastructure: The 2019 CRM provider Leaders Awards | killexams.com real Questions and Pass4sure dumps

    THE MARKET

    Contact middle infrastructure encompasses a big assortment of machine, software, and features, together with routing, telephony, voice portals, outbound dialing, computing device-telephony integration, unified communications, channel administration, workflow administration, analytics, and extra. more and more, this know-how is fitting more tightly built-in with CRM to supply a solitary view of the customer throughout everything touchpoints. it's additionally becoming extra of a coalesce of assisted provider and self-service the expend of each are vital agents and digital applied sciences.

    The industry has shifted gears during the past few years to the aspect that contact middle managers now buy a lot, if no longer all, of their infrastructure from a solitary source as a bundle. And in the majority of circumstances, that shift is being accompanied by course of a movement to the cloud. in fact, cloud-based deployments are starting to exist greater than 20 percent per year, a trend that DMG Consulting expects to continue at least through 2022.

    moreover, the introduction of contact middle structures from businesses similar to Amazon, which launched its link Platform in 2017, and Twilio, whose Flex platform is less than a yr historic, is having a favorable and disruptive impress in the marketplace, DMG concluded.

    THE LEADERS

    Cisco programs, a worn market winner, quiet keeps a a must accommodate presence in the contact hub infrastructure market, mostly on a stout performance extensive of functionality (4.3) and consumer pride (4.0). conserving consumer pride can exist a problem, although, as Cisco struggles with cost (3.three). “It’s nevertheless expensive for purchasers and lacks the flexibility of different solutions,” says Rebecca Wettemann, vp of Nucleus research. but Paul Stockford, president and chief analyst of Saddletree analysis, disagrees on the latter aspect: “Cisco is an incredibly dependable solution with profound roots in cloud capabilities that match its market-leading on-premises solutions,” he says.

    Five9, a perennial favourite among analysts, posted towering marks in company direction (4.0), and customer delight (4.1), and its cost rating (3.9) topped everything corporations on this year’s leaderboard. “Five9 continues to carry price and lead the cloud price proposition for contact centers,” Wettemann says.

    Genesys continues to soak in the praises for its 2016 acquisition of Interactive Intelligence and its PureCloud suite of items, and there's no signal that the momentum is transferring. “Genesys is firing on everything cylinders, migrating competitor shoppers to its premises or cloud options,” says Sheila McGee-Smith, founder and president of McGee-Smith Analytics. “[Workforce engagement management] is quiet a less mighty element, but one where [artificial intelligence] innovation is being utilized to leapfrog rivals.”

    Mitel Networks debuted on CRM’s leaderboard in 2016, then was absent for the next two. Now in 2019 it's back, largely on greater-than-common rankings in everything judging criteria. The trade during the past yr has considered increased interest from investors and fiscal analysts, however expertise analysts are additionally drawing near it with a first-rate valuation. “Mitel’s problem is to create solutions on the course to allow an on-premises set of purchasers to smoothly migrate to the cloud over time,” observes McGee-Smith. “The usual framework they accommodate got created with CloudLink is promising.”

    THE WINNER

    closing yr’s winner, excellent inContact, a long course outpaced everything competitors once again this yr. With a total score of four.3 and factual ratings in depth of functionality (4.four), company path (4.2), and customer satisfaction (4.2), it is the comprehensive photo. With “an excellent strategic vision matched via solid execution and verified leadership,” based on Stockford, best inContact in reality becomes “a tough act to comply with.” McGee-Smith is just as excited about the enterprise: “With market-leading contact core and personnel optimization portfolios and a sturdy executive group, the district is excellent inContact’s oyster,” she says. “They proceed to deliver, now not simply promise, AI capabilities across their portfolio.”

    ONE to watch

    though it has emerged a stronger company with a a lot more advantageous product portfolio (as evidenced in its four.1 rating in depth of performance), element utility continues to exist working to guarantee some shoppers and analysts after its 2016 chapter filing. “point application has some drudgery to execute in 2019 re-establishing itself in the market,” McGee-Smith says. it is making development, although, as its company route ratings continue to climb. “factor is doing a commendable job of relocating to the cloud and guaranteeing it does so in a means that keeps its client groundwork happy,” Stockford says.

    buyer's pilot groups mentioned


    M-conception neighborhood Releases vREALM Powered by using Cisco Voice & Unified Communications | killexams.com real Questions and Pass4sure dumps

    la, CA, February 27, 2019 --(PR.com)-- M-conception neighborhood, a pacesetter in delivery of inner most expertise infrastructure and managed features has introduced a new product providing, vREALM, a single-tenant inner most cloud carrier delivering managed Cisco’s Voice & Unified Communications commercial enterprise VoIP and invent contact with middle. making expend of their proprietary cloud mannequin, CapEx-as-a-carrier™, M-concept delivers a complete managed Cisco UC networking stack, On-Prem or Privately hosted with cloud redundancy, on a value-per-user groundwork.

    Blurring the strains between CapEx and OpEx. M-conception offers a totally managed private single-tenant hosted solution. vREALM offers you the month-to-month subscription device of a public VoIP provider with the satisfactory, privateness, protection and commercial enterprise Cisco hardware and software that best a boutique reseller can present customarily on a CapEx groundwork. There are not any up-entrance prices, just a manageable month-to-month charge.

    “This new product sets us other than their competitors,” states Chant Vartanian, Chairman and Chief strategy Officer of M-concept. “vREALM is the Hosted VoIP confess that adjustments the IT consumption paradigm. they are able to seriously change your company communication and in the reduction of fees with an trade grade voice, video and collaboration confess that handiest Cisco can present.”

    About M-idea group (www.M-TheoryGRP.com)

    M-concept’s mission is to disrupt the traditional methodology of know-how acquisition. As a dynamic emerging increase business, they objective to deliver imaginitive technology options that serve distinctive verticals equivalent to Finance, IT, Healthcare, undertaking group, Manufacturing, utility, company services, amusement, felony, Gaming, and Telecommunications. in comparison to public cloud and traditional infrastructure-as-a-provider (IaaS) techniques, CaaS presents two basic distinctions. First, M-conception offers customized-built, single-tenant deepest clouds. This capability valued clientele can ensure their environments are utterly aligned with their selected security policies and compliance mandates - and avoid the risks linked to multi-tenant environments. 2nd, these inner most clouds will too exist delivered anyplace the customer requires, no matter if on their premises, in M-theory’s statistics centers, in a colocation atmosphere or any other facts core they choose.


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    Unified Communications Contact Center(R) Express Implementation

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    Launch of CX Cloud Express Extends Vonage trade Cloud with autochthonous Contact hub Offering | killexams.com real questions and Pass4sure dumps

    New contact hub offering available with unified communications on a solitary stack designed to simplify and help customer, agent and employee experiences while reducing IT complexity

    HOLMDEL, N.J., March 20, 2019 /PRNewswire/ -- Vonage (VG), a trade cloud communications leader, has announced the launch of its newest contact hub solution, CX Cloud Express. Designed as an expansion of the Company's flagship cloud-native platform, Vonage trade Cloud (VBC), CX Cloud Express is a CRM-integrated contact hub solution specifically architected to enable businesses to deliver much customer, agent and employee experiences. Attendees at Enterprise Connect this week in Orlando can visit Vonage booth #1907 to experience a hands-on demo of the new solution.

    CX Cloud Express seamlessly integrates with the VBC application, and is built on top of the One Vonage platform, a microservices architecture with the faculty to meet the individual communications needs of everything businesses. It is the first integrated offering of Vonage trade Cloud and the NewVoiceMedia contact hub solution on a solitary stack.

    "With the acquisition of NewVoiceMedia in 2018, Vonage now owns the entire technology stack required to deliver a fully programmable communications solution. And, they control their own roadmap and service reliability - from carrier to application," said Jay Patel, Senior Vice President, Product Management.

    Patel continued, "Businesses everywhere are competing on experience. CX Cloud Express now makes it feasible for mid-sized businesses to deliver a much experience using a simple, easy-to-use platform. Reducing IT complexity for ease of expend and deployment, CX Cloud Express seamlessly integrates with the mission-critical trade applications and CRM tools businesses are already using."

    Key features of CX Cloud Express enable contact centers to deliver an unparalleled integrated experience for close customers, agents, and employees including:

  • Advanced voice capabilities, such as IVR and skills-based routing, to address customer needs as quickly as possible, increasing productivity and improving customer satisfaction.
  • Performance Management tools, such as customizable reporting and analytics, to optimize service levels, as well as streamline the agent and admin experience.
  • Broad integration capabilities leveraging the Vonage Integration Suite, including CRM integration with Salesforce, Zendesk, SugarCRM and others to enable screen pops, call logs, and note taking, as well as trade application integrations with G Suite and Office 365.
  • Sheila McGee-Smith, President and Principal Analyst, McGee-Smith Analytics, commented, "Mid-sized trade accommodate typically been unable financially or technically to attain the sophistication of on-premises contact hub solutions. With Vonage trade Cloud and CX Cloud Express, companies with hundreds of employees will originate to indulge in both the unified communications and contact hub functionality reserved for much larger businesses in the past."

    Dennis Fois, President of Vonage's Applications Group, noted, "We know that a much experience is enabled by much communications. The combination of Vonage trade Cloud and CX Cloud Express is an integrated communications offering devotion no other in the industry because it is built on a solitary stack. They are not only driving much experiences for their customers, they are too helping them create much experiences for their own customers, their agents and their employees."

    Zeus Kerravala, Founder & Principal Analyst, ZK Research, added, "The vision of unified communications has been leisurely to materialize as communication services accommodate remained highly fragmented and siloed. This adds complexity to IT as they necessity to manage multiple vendors and platforms, and it introduces a tremendous amount of human latency as people wind up being the integration point for the various systems."

    Kerravala continued, "Vonage's microservices based platform enables the company to quickly add new capabilities and integrate other products. A proof point for this is the speed in which it integrated NewVoiceMedia. Now Vonage customers accommodate a solitary platform for their unified communications, contact hub and communications API needs."

    To learn more, visit www.vonage.com/business/lp/cx-express

    About Vonage

    Vonage is redefining trade communications, helping enterprises expend fully-integrated unified communications, contact center, and programmable communications solutions via Nexmo, the Vonage API Platform, to help how trade gets done. factual to their roots as a technology disruptor, we've embraced technology to transform how companies connect, collaborate and communicate to create better trade outcomes. Vonage's fully-integrated cloud communications platform built on a microservices-based architecture enables businesses to collaborate more productively and engage their customers more effectively across everything channels, including messaging, chat, gregarious media, video and voice.

    Story continues


    Vonage Launches CX Cloud Express Contact hub Solution | killexams.com real questions and Pass4sure dumps

    Holmdel, NJ:  Vonage (NYSE: VG), a trade cloud communications leader, has announced the launch of its newest contact hub solution, CX Cloud Express. Designed as an expansion of the Company’s flagship cloud-native platform, Vonage trade Cloud (VBC), CX Cloud Express is a CRM-integrated contact hub solution specifically architected to enable businesses to deliver much customer, agent and employee experiences. Attendees at Enterprise Connect this week in Orlando can visit Vonage booth #1907 to experience a hands-on demo of the new solution.

    CX Cloud Express seamlessly integrates with the VBC application, and is built on top of the One Vonage platform, a microservices architecture with the faculty to meet the individual communications needs of everything businesses. It is the first integrated offering of Vonage trade Cloud and the NewVoiceMedia contact hub solution on a solitary stack.

    MarTech News: Oracle Marketing Cloud’s New Data-Driven Features Enable Personalized Experiences

    “With the acquisition of NewVoiceMedia in 2018, Vonage now owns the entire technology stack required to deliver a fully programmable communications solution. And, they control their own roadmap and service reliability - from carrier to application,” said Jay Patel, Senior Vice President, Product Management.

    Patel continued, “Businesses everywhere are competing on experience. CX Cloud Express now makes it feasible for mid-sized businesses to deliver a much experience using a simple, easy-to-use platform. Reducing IT complexity for ease of expend and deployment, CX Cloud Express seamlessly integrates with the mission-critical trade applications and CRM tools businesses are already using.”

    Key features of CX Cloud Express enable contact centers to deliver an unparalleled integrated experience for close customers, agents, and employees including:

  • Advanced voice capabilities, such as IVR and skills-based routing, to address customer needs as quickly as possible, increasing productivity and improving customer satisfaction.
  • Performance Management tools, such as customizable reporting and analytics, to optimize service levels, as well as streamline the agent and admin experience.
  • Broad integration capabilities leveraging the Vonage Integration Suite, including CRM integration with Salesforce, Zendesk, SugarCRM and others to enable screen pops, call logs, and note taking, as well as trade application integrations with G Suite and Office 365. 
  • Dennis Fois, President of Vonage’s Applications Group, noted, “We know that a much experience is enabled by much communications. The combination of Vonage trade Cloud and CX Cloud Express is an integrated communications offering devotion no other in the industry because it is built on a solitary stack. They are not only driving much experiences for their customers, but they are too helping them create much experiences for their own customers, their agents and their employees.”

    MarTech News: Behavioral Discovery & Analysis Platform, Interana V3 Launches at Gartner’s Data & Analytics Summit

    Kerravala continued, “Vonage’s microservices based platform enables the company to quickly add new capabilities and integrate other products. A proof point for this is the speed in which it integrated NewVoiceMedia. Now Vonage customers accommodate a solitary platform for their unified communications, contact hub and communications API needs.”


    Simple Premises About On-Premises Unified Communications | killexams.com real questions and Pass4sure dumps

    Clearly Cisco is committed to developing innovative cloud collaboration solutions. This is a equatorial space. Cloud collaboration delivers many benefits in the course IT organizations deliver services to their users. It provides new opportunities to change the course drudgery gets done, and speeds-up innovation. They are already a leader, and want to extend their leadership even further. anticipate to hear some exciting announcements at Enterprise Connect in Orlando next week. 

    Many of their existing customers achieve to me and ask: 

  • What does this add up to for Cisco’s on-premises UC strategy?
  • Are there first-rate reasons to maintain an on-premise UC estate? 
  • How can I extend the value of my on-premises investments as I skedaddle some (or all) of my collaboration to the cloud? 
  • Tens of millions of users reckon on Cisco Unified Communications Manager, Cisco Unified Contact hub (Express/Enterprise/Packaged), Cisco Jabber, and Cisco Meeting Server to derive their jobs done. They are not going to let them down.   

    I believe there are a few key reasons why on-premises solutions will continue to exist important: 

    1) Regulatory policy and compliance: While their cloud solutions are very secure, many governments and industries are not allowed to adopt them because of legal and regulatory issues. There are a lot of “air gapped” networks that are not allowed to accommodate internet connectivity and they want to expend Cisco on-premises unified communication solutions! 

    2) Geographic reach: There are quiet many areas of the world where cloud solutions are not fully available. There are countries, areas of poor Internet connectivity, and even ships (yes, they accommodate Unified CM running in ships). 

    3) IT integrations: Our systems accommodate many APIs that customers and 3rd party technology partners accommodate taken handicap of over several years. It’s not uncommon to espy a big enterprise with multiple contact centers, recording systems, call accounting software packages, and a plethora of custom progress applications connected to the identical Unified CM cluster. Cloud solutions are feature rich and offer APIs to connect to other web services and applications. One of the main benefits of the cloud is simplicity. Customers will accommodate to invent a option between their existing sophisticated IT environment or a more streamlined one.

    4) Specialized applications: Looking for low-latency, super high-resolution and high-frame rate video? The confess is probably “no” for most customers, but media companies, for example, assume otherwise. We can’t beat the speed of light, and the round trip for packets to recede to the basement is lower than going to the cloud. 

    So, to me, the confess is very simple: yes – we will continue to innovate in on-premises.  They will deliver THE best on- premises collaboration solutions in the market, period.  

    There are two missions I set for my team... 

    First, for those companies that already expend their on-premises portfolio, or even want to start, they will provide secure and rock-solid reliable solutions that delight your users. They will continue to simplify administration and reduce the total cost of ownership (TCO) of their solutions, expecting that you will reckon on them for many years to come. 

    The second mission: for customers who are on-premises today and want to migrate some or all of your collaboration to the Cisco cloud, we will offer smooth transition pathways. They are not going to slow you down. Indeed, they will enable you to skedaddle faster than largely unproven cloud competitors who will anticipate you remove huge leaps of faith. 

    So, if you want to deploy Cisco cloud calling solutions, that is great. If you want to deploy on-premises or a hybrid solution, that is much too. We can succor you with your journey. 

    Look out for collaboration announcements at Enterprise Connect, Orlando, March 18-21.

    You can live stream the keynote by Amy Chang, SVP Collaboration on cisco.com on Wednesday March 20th at 10 am ET.  badge up for a reminder email here.

    If you are at the trade show, visit their booth to espy their latest innovations in action. Stop by for a chat.

    I’ll exist taking section in a live panel debate about on-premises and cloud solutions. I’d cherish to hear your views and confess any questions you have.  Add it to your schedule here.

    Alternatively, post your questions below, and I’ll derive back to you.

    Share:



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